Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
Company replied
Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
Company replied
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
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Company details
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I hate penfold
I hate penfold. Every single time i try and sign in it take 4-5 times. As there is always some error on the web.
28 April 2026
Unprompted review
Reply from Penfold
Hello Molly,
We’re really sorry to hear you’ve been having trouble signing in — we understand how frustrating that must be.
This isn’t the experience we want for our customers, and we’d really like to look into what’s causing this for you and get it resolved. A member of our team has reached out to you directly to help with this.
Best,
Penfold
Great customer service
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took my call and answered very clearly and professionally. IT took no time in giving me the informaton of what needed to be done and this was done very efficiently too. Thank you Tashna. Credit to Penfold
27 April 2026
Unprompted review
Reply from Penfold
Hello Jackie,
Thank you so much for your kind feedback! We’re really pleased to hear everything was handled quickly and clearly, and that you had a positive experience getting set up.
We’ll be sure to pass your thanks on to Tashna — she’ll really appreciate it.
Best,
Penfold
Helpful company
Helpful company, I recommend no jargon. Straight up informative advice.
Recommend.
27 April 2026
Unprompted review
Reply from Penfold
Hello Catherine,
Thank you for your kind feedback! We’re really pleased to hear you’ve found our approach clear and straightforward — that’s exactly what we aim for.
Best,
Penfold
Reply from Penfold
Hello Stephen,
Thanks for your feedback! It’s great to hear you’ve found everything straightforward and easy to manage.
Best,
Penfold
Penfold
I’ve been using Penfold Pension for a while now and overall I’ve had a positive experience. The platform is straightforward and easy to navigate, which made setting up and managing my pension much less intimidating than I expected. I particularly liked how simple it was to track contributions and see how my investments are performing.
The customer support has been responsive whenever I’ve had questions, and the information provided is generally clear and helpful. It’s also reassuring to have a range of investment options to choose from, depending on your goals and risk tolerance.
Overall, I’d recommend Penfold Pension to anyone looking for a simple and accessible way to manage their pension, especially if you’re new to investing.
25 April 2026
Reply from Penfold
Hello George,
Thank you so much for taking the time to share such detailed feedback — it really means a lot to us. We’re so pleased to hear you’ve found the platform easy to use and that managing your pension has felt more straightforward than expected.
It’s also great to know the support from our team and the range of investment options have been helpful along the way.
We really appreciate your recommendation and are glad to be supporting you on your pension journey.
Best,
Penfold
Reply from Penfold
Hello there,
Thank you for your kind words! We’re really pleased to hear you’re enjoying the app and happy with your experience so far.
Best,
Penfold
69% increase on my pot!!!
What can I say, my pot increased 69% since investing into Sharia with Penfold.
They are so straightforward and it’s so easy to decide which is best for you.
28 August 2025
Reply from Penfold
Hello Alexandra,
Thank you for sharing your experience! We’re really pleased to hear you’ve found things straightforward and easy to manage, and that you feel confident choosing what works best for you.
Best,
Penfold
Gertrud was fantastic in providing me…
Gertrud was fantastic in providing me with some pension statement information that I required. I received the information quickly, it was exactly what I requested and all communication with Gertrud and Penfold was excellent.
23 April 2026
Unprompted review
Reply from Penfold
Hello Wesley,
Thank you for your lovely feedback! We’re so pleased to hear Gertrud was able to help and that everything was provided quickly and clearly.
We’ll be sure to pass this on to her and the team.
Best,
Penfold
Responded quickly and provided guidance…
Responded quickly and provided guidance regarding my customer service enquiry.
23 April 2026
Unprompted review
Reply from Penfold
Hello Addie,
Thank you for your kind feedback! We’re really glad to hear you received a quick response and helpful guidance from the team.
Best,
Penfold
Not easy first time but excellent help
As a complete beginner to enrolling employees on to a pension scheme this went well. Had lots of questions but the online help was excellent.
21 April 2026
Unprompted review
Reply from Penfold
Hello Roland,
Thanks so much for your feedback! It’s great to hear things went smoothly for you, especially when getting started, and that the support available helped answer your questions along the way.
Best,
Penfold
Excellent App & Customer Service
Excellent, responsive customer service and easy to use app. Perfect for combining and managing workplaces pensions.
22 April 2026
Reply from Penfold
Hello Alison,
Thank you for your lovely feedback! We’re really pleased to hear you’ve found the app easy to use and that managing your pensions has been straightforward.
Best,
Penfold
These guys are simply brilliant at what…
These guys are simply brilliant at what they do, honestly cannot fault them in any way, superb service.
22 April 2026
Unprompted review
Reply from Penfold
Hello Callum,
Thank you so much for your amazing feedback — it really means a lot to us. We’re so pleased to hear you’ve had such a positive experience with the service.
Best,
Penfold
I fully registered a company with…
AVOID AVOID
I fully registered a company with Penfold, then when i first tried to logged it has appeared that they have deleted my email off the account.
On calling I followed there steps to login and they were unable to help me. I had to call back twice as the first call handler end the call trying to put me on hold.
They don't seem to be able to fix the problem quick, please read similar review before you sign up. so not to get caught out.
22 April 2026
Unprompted review
Reply from Penfold
Hello Will,
We’re really sorry to hear about your experience — this certainly isn’t the level of service we aim to provide.
We understand how frustrating this must have been, especially when trying to access your account, and we appreciate you bringing it to our attention. We’re glad to see that one of our team members is already in touch with you and working to get this resolved as quickly as possible.
Best,
Penfold
Reply from Penfold
Hello Graham,
Thank you for your kind feedback! We’re really glad to hear you found the transfer process easy — that’s exactly what we aim for.
Best,
Penfold
Gave me what I need to know.
7 April 2026
Reply from Penfold
Hello Helen,
Thank you for your feedback! We’re glad we could provide you with the information you needed.
Best,
Penfold
Easy and fast transfers
It was very simple to request transfers of my pensions to one place. Penfold was very easy to use and they are very proactive.
20 April 2026
Reply from Penfold
Hello Banshree,
Thank you for your lovely feedback! We’re really pleased to hear you found the transfer process simple and that everything felt easy to use along the way.
Best,
Penfold
from Riyadh, thank you penfold
Penfold is proving everyday that it is one of the best companies in this field. My pension fund is safe and growing, I am supported and have been receiving the right advices and my emails and phone calls receive immediate responses from knowledgable, highly professional, reliable and courteous ladies
17 April 2026
Unprompted review
Reply from Penfold
Hello Riyadh,
Thank you so much for your incredibly kind words — it really means a lot to us. We’re delighted to hear you feel supported and that your experience with the team has been so positive.
It’s great to know you feel confident in your pension and the service you’re receiving.
Best,
Penfold
Very quick polite and helpful
18 April 2026
Unprompted review
Reply from Penfold
Hello there,
Thank you for your kind words! We’re really glad to hear you found the team quick, polite and helpful.
Best,
Penfold
Very easy to manage the account
Very easy to manage the account, top up any time. Highly recommend.
17 April 2026
Unprompted review
Reply from Penfold
Hello Lidia,
Thank you for your kind feedback! We’re really pleased to hear you’re finding your account easy to manage and that topping up works smoothly for you.
Best,
Penfold
Another App based pension provider
Another App based pension provider, easy to use some fun tools but nothing amazing
30 December 2025
Reply from Penfold
Hello John,
Thanks for taking the time to share your thoughts. It’s great to hear you’ve found the app easy to use, and we appreciate your honest feedback — we’re always looking for ways to make the experience even better.
Best,
Penfold
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