Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
Company replied
Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
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Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
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Company details
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Reply from Penfold
Hello James,
Thank you for your feedback! We’re really pleased to hear you’re enjoying having everything in one place and finding it easy to keep track of your pension.
Best,
Penfold
Myexperience with this company has…
My experience with this company has been amazing, I am so grateful for what they have done.
29 May 2026
Reply from Penfold
Hello there,
Thank you so much for your kind words. We’re delighted to hear you’ve had such a positive experience with us, and it means a lot to know we’ve been able to help.
Best,
Penfold
Reply from Penfold
Hello Louise,
Thank you for your feedback! We’re really pleased to hear you found everything so simple and straightforward.
Best,
Penfold
Too many issues in a short space of time
I joined Penfold through a referral promotion and unfortunately, the experience from start to finish was frustrating.
I had to manually chase the referral bonus as it wasn't applied automatically. Then, several weeks later, a duplicate referral bonus was added to my account in error. I proactively contacted Penfold to report this, at which point I was told the issue would be investigated.
Over the following seven weeks, I received repeated messages stating that the matter was still being looked into, before eventually being informed that the duplicate referral was due to a technical issue on their side and it would be removed from my account.
What I found disappointing was the overall handling of the situation. As a customer acting honestly and transparently, I ended up spending a considerable amount of time chasing issues that should never have arisen in the first place. I received an apology from customer services, but after the amount of inconvenience involved, the response felt quite procedural rather than genuinely customer focused.
Unfortunately, the experience has left me with little confidence in the company and, rather than topping up my pension with Penfold, I will be moving it elsewhere.
27 May 2026
Unprompted review
Reply from Penfold
Hello there,
Thank you for taking the time to share such detailed feedback with us. We’re really sorry to hear about your experience and understand how frustrating this situation must have been, especially after the amount of time and effort you spent trying to get things resolved.
We appreciate that you acted proactively in raising the duplicate referral issue, and we’re sorry that the handling of this left you feeling disappointed. This is certainly not the experience we want our customers to have.
Your feedback has been shared with the relevant teams and will be taken seriously as we continue working to improve both our processes and customer experience.
Best,
Penfold
Since joining they have been helpful…
Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult and possibly misleading people. The paper work I have passed on was correct when given to me but now I want it it is incorrect!
22 May 2026
Reply from Penfold
Hello Ian,
Thank you for taking the time to share your feedback. We’re really pleased to hear the team has been helpful and supportive since you joined Penfold.
Best,
Penfold
Reply from Penfold
Hello Andrew,
Thank you so much for your kind words! We’re delighted to hear you’ve had such a positive experience with the team and found everyone so helpful.
Best,
Penfold
A payment was issued but was not allocated
A payment was issued but was not allocated I received help from Tribhuvani to get payment allocated correctly. I kept receiving constant updated which I highly appreciated
21 May 2026
Unprompted review
Reply from Penfold
Hello Yara,
Thank you for your lovely feedback! We’re really glad to hear everything was resolved for you and that Tribhuvani kept you informed every step of the way.
We’ll be sure to pass your kind words on to her.
Best,
Penfold
Great app and makes saving money in a…
Great app and makes saving money in a pension easy. Good information on future investment and retirement
19 May 2026
Reply from Penfold
Hello Andrew,
Thank you for your lovely feedback! We’re really pleased to hear the app has made saving into your pension feel simple and easy, and that you’ve found the information around investments and retirement helpful too.
Best,
Penfold
Excellent pension
Excellent pension, really happy how simple and easy the app is to use.
Penfold always keep me updated on my pension as well
20 May 2026
Reply from Penfold
Hello Gavin,
Thank you so much for your kind feedback! We’re delighted to hear you’re enjoying the simplicity of the app and finding it easy to keep track of your pension.
Best,
Penfold
Reply from Penfold
Hello Martin,
Thank you for your kind feedback! We’re really pleased to hear you received a quick and helpful response from the team.
Best,
Penfold
Great experience with Penfold platform.
The whole process with Penfold was very straightforward and I would highly recommend them.
20 May 2026
Reply from Penfold
Hello Emil,
Thank you for your lovely feedback! We’re really pleased to hear you found the whole process straightforward, and we truly appreciate your recommendation.
Best,
Penfold
Reply from Penfold
Hello Amer,
Thank you for your feedback! We’re really pleased to hear you’ve had a positive experience with our service.
Best,
Penfold
Very straightforward and intuitive…
Very straightforward and intuitive process, communication was timely
19 May 2026
Reply from Penfold
Hello Diana,
Thank you for your kind feedback! We’re really pleased to hear you found the process straightforward and intuitive, and that communication throughout was timely.
Best,
Penfold
Tried ring over half hour it rung but…
Tried ring over half hour it rung but no one answered
18 May 2026
Reply from Penfold
Hello there,
We’re really sorry to hear about your experience trying to reach us. We understand how frustrating it must have been to wait so long without getting through.
This certainly isn’t the level of service we aim to provide. A member of our team has reached out to you directly to offer further support and look into this further.
Best,
Penfold
Very good always helpful understanding…
Very good always helpful understanding app easy to get your information
16 May 2026
Reply from Penfold
Hello Alison,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the team helpful and understanding, and that the app makes it easy to access your information.
Best,
Penfold
Reply from Penfold
Hello Barrington,
Thank you for your lovely feedback! We’re really pleased to hear you found the service friendly and efficient.
Best,
Penfold
Natasha understood my problem so…
Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
14 May 2026
Unprompted review
Reply from Penfold
Hello Sanjeev,
Thank you so much for your lovely feedback! We’re delighted to hear Natasha was able to understand and resolve your query so quickly.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it.
Best,
Penfold
Small pension pot
Only a small pension pot with penfold
Easy to add to
Easy to withdrawal
Highly recommend.
14 May 2026
Reply from Penfold
Hello Rob,
Thank you for your lovely feedback! We’re really pleased to hear you’ve found everything easy to manage and straightforward to use.
We really appreciate your recommendation as well.
Best,
Penfold
Update
Update : Penfold has still not refunded me back the money they stole from me neither have they responded to my complaint. I will be going to the financial ombudsman.
13 May 2026
Unprompted review
Reply from Penfold
Hello Gift,
We’re very sorry to hear about your experience and understand how upsetting this situation must feel.
Please be assured that we take complaints like this very seriously. A member of our team has reached out to you directly to investigate this further and support you in resolving the matter as quickly as possible.
Best,
Penfold
Reply from Penfold
Hello there,
Thank you for your kind feedback! We’re really pleased to hear you’ve had an excellent experience with us.
Best,
Penfold
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