I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
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See what reviewers are saying
Brilliant customer service from Gareth. I was looking to upgrade my current SUP. He answered all my questions, was patient and helped me every step of the way. Thank you
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top customer service
Top customer service. I had an small issue with my order, and the team went above and beyond the call of duty to sort it out. Much appreciated and many thanks - I am sure I will be back!
15 July 2024
Reply from Get On The Water Ltd
Hi James, many thanks for your review, we hope to see you again soon :)
Great value for money, low delivery cost and fast dispatch
I found Get On The Water when searching for a specific product online.
What I was looking for was on offer/sale, so I purchased it for a great price.
The delivery cost was relatively low at only £3.
And my order was shipped promptly which I really appreciated.
Overall I highly recommend Get On The Water.
8 July 2024
Everything was as expected arrived…
Everything was as expected arrived promptly too. Very pleased.
8 July 2024
Poor inventory management.
6 July 2024
Absolutely brilliant
Prices were brilliant and the shipping was super quick. I chose the free delivery option and got my package within 2 working days! Couldn’t ask for better service at all.
1 July 2024
Product was as advertised and delivered…
Product was as advertised and delivered promptly and on-time
21 May 2024
Very friendly and helpful service and…
Very friendly and helpful service and quick delivery
15 May 2024
Happy to recommend
Happy to recommend. Order was sent quickly and packaged well. Thank you.
6 May 2024
incredibly company
incredibly company!
Get on the water ltd are the most helpful company i have ever had the pleasure to deal with! from information to trialing equipment to the service they give. if you need something they provide this is the company to deal with!
15 May 2024
Unprompted review
Prompt delivery
Prompt delivery. Good price.
Jobe women’s wetsuit tops fit small so opt for larger size. Happy with service.
22 April 2024
First time ordering and very happy with…
First time ordering and very happy with purchase and prompt delivery. Would highly recommend.
14 April 2024
Out of stock
I had ordered something that appeared to be in stock. After a few days, the company contacted me to say that it wasn't available and refunded the purchase.
19 April 2024
Was very helpful
Was very helpful. Fast and efficient in processing my order. Fast delivery service.
13 April 2024
Delivered the next day!
12 April 2024
All received fine
26 March 2024
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