I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
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See what reviewers are saying
Brilliant customer service from Gareth. I was looking to upgrade my current SUP. He answered all my questions, was patient and helped me every step of the way. Thank you
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super helpful and efficient
Responsive to queries, prompt with service, clear expectations set and met - all around cannot fault the service
16 February 2024
Very good and helpful service and fast…
Very good and helpful service and fast efficient delivery. Thoroughly recommend
13 February 2024
Quick deliver and great communication
6 February 2024
Quick and reliable
29 January 2024
Brilliant service
Brilliant service from Get on the water, I ordered a Nookie Iceman fleece under drysuit. Gareth checked on my order after I explained I needed it for an upcoming trip, he sped up the order and it came promptly the next day. Excellent customer service and a brilliant product. Thank you, would definitely recommend, 5 Stars.
5 January 2024
Good shopping experience.
Quick response to enquiry email. Competitive price, fast delivery, and protective packaging. The online shop carries a good range of items for SUP. I will use this supplier again.
5 January 2024
Great customer service
Great customer service - really listened to what we needed and went over and above
22 December 2023
Great customer service
Ordered a few days before Christmas so thought it might not arrive in time but it was dispatched immediately (with an option to collect if I wished). Great service and communication. Will definitely use Get On The Water again!
18 December 2023
Helpful staff
The item I ordered was not in stock but I was offered a great alternative and given discount! :)
19 December 2023
Amazing company
7 December 2023
Ordered an item that was out of stock
Ordered an item that was out of stock. Great communication and sorted out getting the item in and dispatched to me quickly. Great service.
10 December 2023
Very easy and quick service
13 December 2023
No problems with order
No problems with order, delivery on time and product as described. All good.
10 December 2023
Responsive and helpful
Excellent response to my initial email queries with regard to sizing of product and even offered as to which courier I would prefer. My choice was given and the package arrived when expected. The product is as I anticipated. Thank you Get On The Water! I will recommend you to others.
28 November 2023
Placed order and received within in the…
Placed order and received within in the time scale with no complications very satisfied
23 November 2023
Excellent communication and customer…
Excellent communication and customer service. The earplugs I ordered weren't in stock and I was offered two alternatives at the same price.
4 November 2023
Easy to deal with
18 October 2023
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