I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
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See what reviewers are saying
Brilliant customer service from Gareth. I was looking to upgrade my current SUP. He answered all my questions, was patient and helped me every step of the way. Thank you
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
347 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Disappointing Experience!
I am writing to express my disappointment with our recent experience regarding the purchase of inflatable kayak. Despite completing full payment via credit card, we encountered multiple delays and unclear inquiries, only to ultimately be informed at the end after almost a week that the product will not be sold to us with strange explanation that we are strange!
This back-and-forth communication has been a complete waste of time and has caused unnecessary frustration. We expect a more transparent and efficient process when dealing with a professional supplier, and this experience has left a negative impression.
24 February 2025
Reply from Get On The Water Ltd
Hi Edit,
Thank you for taking the time to leave a review.
For transparency on this order - your order was for a Jobe Inflatable Kayak worth over £600 from North Macedonia which was placed on the 24 February.
This order was to ship to a UK shipping agent and then it would be forwarded to you.
Unfortunately, due to previous problems, with all international orders we will always call the shipping agent to confirm the delivery address in the UK before we ship. We tried repeatedly to contact Ben in the UK by mobile phone (which went to answer phone) and by email. Having left messages we never had a reply from Ben.
We then searched the address for the shipment in the UK through Google and spoke to someone there - they had never heard of Ben and have had similar calls for Ben in the past.
I finally got to speak with Ben but only by Whats App.
Unfortunately by now we were reluctant to send the order - I contacted you and asked that we could change the payment method from an online Credit Card transaction to a bank transfer or an international transfer via Wise.
At this point you decided that you no longer wanted the item and you cancelled your order on 28 February.
We have subsequently been in contact with Jobe and have sent you the details for the Jobe agent and distributor in North Macedonia where you can purchase this inflatable kayak.
We felt uncomfortable with the order and described the order and process as strange - not yourselves.
For all Jobe orders in the future please go through the distributor in North Macedonia.
Many thanks,
Get On The Water
Reply from Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Reply from Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Shocking service
Ordered a product that was stolen from the doorstep but the retailer is refusing to follow consumer law and provide a refund. Even the photo proof shows the item as dumped on the doorstep and not actually delivered. Will now have to claim through my credit card company.
13 February 2025
Unprompted review
Reply from Get On The Water Ltd
Hi Jason,
Many thanks for your order.
We have had many conversations via email regarding your order and we are disappointed that you choose to leave such a review.
Your order was received on Friday and dispatched the same day.
You sent us an email on the Monday morning saying that you didn't now want the item and how could you cancel the order. We gave you information on how to do this - in line with our returns policy.
You later that day sent us confirmation of the delivery with a picture. You stated that you were intending to reject the delivery, but hadn't had a chance to see the driver to do so.
A couple of days later you let us know that you were actually in the road when the delivery was made and you had asked the driver to take it back.
Once a courier has made a delivery they won't then take it unless a new delivery order is made.
When the delivery was made you could have retrieved the package from the doorstep and secured it and returned it to us as we had advised but instead you choose to leave it on your doorstep.
You then requested we refund you and claim the money back from Evri for failing to deliver - but we both have proof of delivery and you could at any point have secured the package and followed the correct return procedure, but unfortunately you choose not to.
As a result you then went on to claim the money back from Paypal and your credit card company.
Did you advise the Police that someone had stolen a package from your property?
Kind regards,
Get On The Water
Fast despatch, competitive price
Got my lobster claw gloves ahead of time for a chilly weekend swim, thanks.
28 January 2025
Very competitive pricing and excellent…
Very competitive pricing and excellent customer service.
31 January 2025
All arrived and just what I ordered
All arrived and just what I ordered. No concerns and Gareth contacted me with an update before delivery
13 January 2025
Brilliant customer service
Brilliant customer service. The item ordered was out of stock but an alternative was offered.
2 December 2024
It was quick and came when it said and…
It was quick and came when it said and for someone like me (old not online savy) would order from them again, and the dry robe was brilliant
14 December 2024
Perfect purchase
I was so pleased with my first purchase of a GUL Recore Radiation Undersuit that I bought a second as a backup. It arrived very quickly so no complaints at all. If it’s of any use I am 6’1” and Large fits perfectly.
7 November 2024
Good prices and delivery.
Good prices and delivery.
Customer service pre-sales was good. Haven't needed them post-sales.
30 September 2024
Great communications from the company.
Great communications from the company.
Web order form was a little clunky but they fixed any glitches really fast.
12 September 2024
Great service and quick dispatch of…
Great service and quick dispatch of order. Also, good follow-up email and customer service.
18 August 2024
Brilliant product
20 August 2024
Excellent customer service and prompt…
Excellent customer service and prompt and effective communication.
19 August 2024
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