Lumina Reviews 199

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Absolutely horrible staff. The women working in this company, acting like "outreach" and "customer support" not only do not know how to communicate, but they will ghost for no reason. Never e... See more

Rated 1 out of 5 stars

Same negative experience as most other actual buyers. It's all a fake. My computer won't even let me download the app the camera supposedly needs to do any of what was promised because it's says it's... See more

Company replied

Rated 1 out of 5 stars

The lumina took a long time to arrive. The parts don’t fit together great, you really have to push them hard together, the flange kept popping off during pumping sessions, the collection cup kept unse... See more

Rated 1 out of 5 stars

They keep charging my debit card $24.99 a month! I do not have a subscription with these people! I have emailed them multiple times, to no avail. I don't even know who they are! Now, I will have... See more

Company details

  1. Electronics Company

Written by the company

Lumina is a company that produces high quality of remote work devices. Our first product is a DSLR-quality webcam with a 4k camera.


Contact info

1.2

Bad

TrustScore 1 out of 5

199 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely Terrible Customer Service I feel it is a Scam

Incredible! Waiting Waiting Waiting, nobody answers your questions they simply ignore you, They, they ask if you "confirmed" the sending address and still NOTHING. I backed this product because it was supposed to be a better price than when it was readily available and now you can purchase this camera in amazon with PRIME for the same price! Lets see if by getting a bad review somebody finally responds! Absolutely Terrible They have been postponing sending the camera and again NO NEWS! Do I need to do a charge-back with my credit card company? or are you going to reply and let me know by when (If ever) I will get my camera

24 November 2021
Unprompted review
Lumina logo

Reply from Lumina

Dear Ernesto,

We appreciate your support in the early stage, the shipment has been kicking off this week. Before we ship your webcam, we may need your assistance to confirm your shipping address in order to proceed further.

We have just resent the shipping address confirmation email again to your registered email, please also check your spam or junk mail just in case.

Last but not the least, thanks for being a valued Lumina customer, we appreciate your patience.

Rated 1 out of 5 stars

Ordered this a year ago

Ordered this a year ago! Never received anything but excuses!!! I've requested a refund 3 times and am just ignores. I believe this is a scam! Buyer beware!

7 November 2021
Unprompted review
Lumina logo

Reply from Lumina

Dear Teresa,

We understand your concern. We have created this product from scratch and have been working hard to make sure our backers receive their unit asap. We did face certain barriers along the way that postponed the shipping date. We have been updating our Indiegogo page on a regular basis to communicate the most updated shipping date. We have processed your refund on Monday and it should show up in your card statement in 5-10 business days.

Sincerely,
Lumina Team

Rated 1 out of 5 stars

waiting for shipment since May

I am a windows user and still waiting to get shipment. Paid for this in May and it is 7 months and no sign of shipping as yet. Latest response from Lumina team is

Lumina Industries (Lumina)

Nov 5, 2021, 16:57 GMT+8

Hi Chander,
 
We are preparing to ship your order now. We just sent out an email asking everyone to confirm their shipping address before we ship them out. If you haven't already, please fill out the form to confirm/update your address.
 
Best,
Lumina Team 

Are you kidding me. You do not have shipping address. Another tactic to buy time.
WHEN WILL YOUR PRODUCT BE READY ? Cancel all the orders if you can't fulfill them.

5 November 2021
Unprompted review
Rated 1 out of 5 stars

Anyone reported to the police

Anyone reported to the police? I think we can gather together thru online to charge them with proper legal actions. At least they will publish worldwide that they are scammer to avoid victim in their activity in the future. Im willing to spend more dollars to make an legal actions again them if they not fullfill this project.

31 October 2021
Unprompted review
Rated 2 out of 5 stars

Finally they send the product to my home

Just Got the product after 4 month. Looks good appearance. But need serius effort and tricky ways to install the software, since tons of bugs and problem in compatibility to my operating System.

22 October 2021
Unprompted review
Rated 1 out of 5 stars

RESPECT YOUR BACKERS

IS ADDRESSING US BACKERS HARD? JUST A SIMPLE UPDATE ON WHAT'S GOING SO WE CAN ALL BE ON THE SAME PAGE! AVOID THIS SHADY COMPANY, AT LEAST UNTIL THE INDIEGOGO SHIPMENTS BEGIN. NO UPDATES, NOTHING FOR 2 WEEKS! #SCAMMED

21 October 2021
Unprompted review
Rated 1 out of 5 stars

Fake reviews and sketchy company

This looked like a really good crowd sourcing campaign for a decent webcam (surprisingly there aren't really any on the market compared to phone cameras) but looking at the reviews here it's clear that this is a fake product, or at least very sketchy.

I was going to order one but the reviews here are clearly bots or bought and you can tell by when they were posted and the language they used such as the whole website address instead of the company name.

It's a shame as the product itself looked like something I'd want but hopefully an actual reputable company or another startup finally makes a good webcam and doesn't buy fake reviews.

20 October 2021
Unprompted review
Rated 1 out of 5 stars

Reviews look fishy🤥

I didnt buy this product (I was looking into), however I’m commenting on the reviews on this website. All of them are provided around the same time and with Chinese names.

I would not recommend this product solely on the fact that the company is trying to create fake reviews.

11 September 2021
Unprompted review
Rated 5 out of 5 stars

High quality webcam

Feel high quality through a lot of details. Dignified form and good technic are reasons that people shouldn’t miss.

23 March 2021
Unprompted review
Rated 5 out of 5 stars

Looks good on my laptop!

Good video quality, great features, easy to use. What matters is it looks real good on my MacBook. Neat and minimal product! Looking forward to more of their products!

16 March 2021
Unprompted review
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