Generator Guru - Parts & Spares Reviews 371

There is no rateing high enough that i could give Generator Guru. Knowlage & communication from the team is second to none. Without them i would have been up that well known creek without a paddle here in Australia. Thanks so much once again team. Geoff.

Storm Arwen hit us hard and like much of NE Scotland we lost power on Friday (26/11/21) . I dug out my old generator and after a bit of working it was running fine, bit not producing power. Sunday was spent at the "youtube university" were I diagnosed a faulty capacitor/Avr. On Monday I order a new one from GeneratorGuru and added a note to say we were desperate. It arrived before 9am the next morning - which considering it had to go the entire length of the UK is amazing. Once fitted the generator worked fine and we had electricity again. Mains power was off for another three days!
Thank you so much!

I generally do not write reviews but in this case I was so impress on the service and the response back from Zak. The rope on the MX4500 broke and I was told by others that I would need to purchase a new assembly. Zak from Generator Guru provided me with a video that showed me how to correct the problem, The correction was real simple and did not cost me.
Thank you again for solving the problem.

I bought my parts from them and I didn't have a parts manual or owners manual for my machine. typed in the model number and a photo gallery of parts popped up and I was able to purchase what I needed.
I then contacted about spec's and they were very quick to respond to my request. You can't go wrong with Generator Guru.

Having trouble with my generator. Found their website. Emailed my issue. Received an email next day, explaining what could be wrong, how to fix and what parts I needed. All this info and I did not have to by anything from them. Very helpful.

What a great experience dealing with these folks! I found an obscure part I needed and it was shipped to me over 5500 miles in less than 4 working days. I can’t say enough. I only wish I could say thank you personally. By the way, the video resources they provide are extremely helpful too. Cheers!

Ordered all my parts for my generator they had them in stock and were despatched very fast, I order a lot of parts and stuff from the internet and this company is far the best i've ever dealt with, keep up the good work.

I ask a question about parts and torque info on a older unit.
i not only got the right answer but a full PDF of all specification.
this is amazing thank you team.

For over 6 months I have been trying to get an Idle Control Switch for my DuroMax XP10,000EH generator, first from DuroMax and then thru Northern Tool. Finally I tried Generator Guru at first they said they didn't have one but they went above and beyond by asking for pictures of the part and they would try to match it up with something they did have. Again no luck, but a few weeks later they actually called me and said they had located some and was I still interested. Finally a company with GREAT follow up!!

Excellent, dug my old sealey G2300 out of storage to find the fuel level guage was cracked and melted by what I assume are the effects 10 year old fuel in it. As if by magic generator guru not only listed the part it was in stock and I got it in 4 days - now I don't have petrol vapour coming out of it anymore. Thanks for the parts.

Excellent website, easy to use
Excellent, prompt and very helpful Customer Service
Highly Recommend

An absolute awesome experience. Received the wrong set of gaskets for a carburetor and notified service. They conducted research and found another order also received the wrong gaskets. They immediately sent the correct ones. They will definitely receive more of my business in the future!!

An outstanding service. Very comprehensive diagnostic advice and on line assistance. Quick delivery of replacement parts and a very helpful follow up to check that the generator problems resolved. I wish other companies were as thorough in their customer care. Well done and thank you to Generatorguru

This Company is a superb company to buy any spares required for a generator. Their staff are experts in their field and they give free advice very quickly. I would thoroughly recommend and would use again without any hesitation.

My first review was 1 star. Was not impressed by Customer Service at all. But, S. Beagley followed up and got back to me. I was impressed by his follow-up, and his recommendations, which resolved the issue.
So I have amended my rating to 3 stars.

My old 6500w emergency generator had dropped in voltage. It was down to 100 volts (I am in Canada). Jane from Generator Guru helped me diagnose the issue and told me that I just needed a new capacitor. I ordered the part from them online and for less than $50 CDN (including shipping) I was back up and running at 120 volts. Thank You Generator Guru!

I ordered a new AVR for my Generator and it arrived in less than 2 days. The Generator is working fine again now well done Generator Guru.

Purchased items arrived within a reasonable amount of time. They are installed and generator is once again functioning.
One magnet is attached to the generator, while I gave the other one to a friend.

Saved me £400 by finding a flywheel for me would have had to buy new engine excellent service quick and informative definitely recommend