We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more
Company replied
I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more
Company replied
They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more
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Company details
Written by the company
Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.
Contact info
1 Old Street Yard, EC1Y 8AF, London, United Kingdom
- hello@generationhome.com
- generationhome.com
4.9
Excellent
825 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gen H
Hi Ruslan,
Thanks so much for taking the time to leave us a review. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
I had a great experience with Gen H
I had a great experience with Gen H. As a first-time homebuyer, the process felt smooth and straightforward thanks to their clear communication and quick responses.
8 September 2025
Reply from Gen H
Hi Padma,
Thanks so much for taking the time to leave us a review. We are so happy to hear you had a great experience.
We wish you the best in your new home.
Thanks,
The Gen H team
GEN H exceeded my expectations
“GEN H exceeded my expectations in every way. After being turned down by high street lenders, I was referred to GEN H and they helped me secure my mortgage quickly and with minimal stress. The team communicated every step clearly and responded promptly to my queries. Their innovative Deposit Booster option was hugely beneficial, and the application process was far more straightforward than with other lenders. Thanks to GEN H, I’m now a proud homeowner. I highly recommend their service to anyone looking for a proactive and understanding lender
16 October 2025
Reply from Gen H
Hi there Lester,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Reply from Gen H
Hi there Aduragbemi,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Happy with our experience
It was a great and positive experience with Gen H. Although we didn’t receive feedback within the 10 days initially promised by our broker, the overall process was smooth and efficient. We’re very happy with the outcome and appreciate how quickly everything was handled in the end.
6 November 2025
Reply from Gen H
Hi there Sobola,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Really quick in correspondence and very…
Really quick in correspondence and very helpful both via email or by phone, would certainly recommend
6 November 2025
Reply from Gen H
Hi there Dan,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Great experience as first-time buyers
Great experience as first-time buyers. Thank you for trusting us and helping us take our first step onto the property ladder. We really appreciate the support!
4 August 2025
Reply from Gen H
Hi there Sylvia,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Beyond Mortgages, They Deliver Dreams
Gen Home isn’t just helping people get mortgages, they’re helping people’s dreams come true. I honestly didn’t care whether mortgage rates were high or low. For me, the only thing that mattered was being able to live in my dream home, and Gen Home made that happen. I can’t thank them enough.
The Income Booster product is unbelievable. It genuinely helped us secure our dream home when we thought it might not be possible. A truly amazing service. Thank you, Gen Home, for everything.
Tehzeeb & Kiran
5 November 2025
Reply from Gen H
Hi there Tehzeeb,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team.
We are thrilled to be able to help you purchase your dream home!
We wish you the best.
Thanks,
The Gen H team
Reply from Gen H
Hi there Stefan,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Good communication
Been really good at communication with something I haven’t a clue about.
25 October 2025
Reply from Gen H
Hi there Caroline,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Great for renters and first time buyers :)
Gen H allowed my partner and I to buy our first home, simple as that! We've just completed a remortgage away from Gen H after an initial three year fix on our first home, so feel like we have a view on the whole customer journey.
The rates are high compared to a 'regular' mortgage but if your situation is similar to ours then your affordability is not good enough to be considered for these, so a Gen H style mortgage is one of your only options. We used my parents as income boosters on the application but made all the payments ourselves, meaning when we remortgaged the only additional charge from the solicitors was to remove Gen H's restriction rather than a full equity transfer which is more expensive, so keep that in mind when deciding on payments with your boosters.
Customer service, communication, dashboard etc. has always been good, and we're only leaving so we can remove our income boosters and extend our term to lower our monthly payments. Absolutely no regrets and would make the same decision again every time - thanks Gen H! :)
28 October 2025
Unprompted review
Reply from Gen H
Hi there Tom,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled that we were able to help you get on the property ladder!
We wish you the best of luck with your new mortgage lender.
Thanks,
The Gen H team
Amazing company and great product
Great mortgage company, my broker helped me secure this deal whereby many other companies did not offer me a mortgage due to being a ftb and in a commission based job.
Thanks!
29 November 2024
Reply from Gen H
Hi there Tom,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Speedy and efficient service
Gen H were speedy and efficient in arranging a Joint Borrower Sole Proprietor mortgage for the purchase of my daughter’s first home. It was not straightforward and , due to complications, had to be rearranged three times but Gen H were swift in getting the offers ready for us.
26 September 2025
Reply from Gen H
Hi there Sue,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Reply from Gen H
Hi there Sumit,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Wonderful and smooth
23 September 2025
Reply from Gen H
Hi there Tamaraebi,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Its quick and easy
I git the mortgage first time from Gen H and the company staff was very helpful on call and guided the right information.
22 September 2025
Reply from Gen H
Hi there Faiz,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Reply from Gen H
Hi there,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Excellent service
Excellent service! The process was quick, easy, and transparent. The team was professional, helpful, and kept me updated every step of the way. Highly recommend
3 July 2025
Reply from Gen H
Hi there Hossein,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Very pleased with the service provided
Very pleased with the service provided, would highly recommend, thank you
11 October 2025
Reply from Gen H
Hi there Alex,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Promote but would be better if you…
Promote but would be better if you matched rates in the market
11 October 2025
Reply from Gen H
Hi there Iram,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
Please be assured that we always offer the lowest rates we can. We’d love to offer high street rates, but our funding works differently than high street lenders.
We wish you the best in your new home!
Thanks,
The Gen H team
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