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Gen H Reviews 825

•
TrustScore 5 out of 5

4.9

Mortgage Lender
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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people found the user experience to be smooth and straightforward, appreciating the clear communication and efficient processes, especially during complex situations like mortgage applications. The customer service is frequently described as exceptional, with reviewers noting quick response times and a supportive approach. However, some customers also mentioned occasional issues, such as not receiving feedback within initially promised timeframes or experiencing unexpected difficulties with specific requirements like surveys for septic tanks. One person felt let down without understanding why, comparing the experience to being abandoned mid-journey.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the entire process as... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more

Company replied

Rated 5 out of 5 stars

Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more

Company replied

Rated 5 out of 5 stars

I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more

Company replied

Rated 5 out of 5 stars

They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more

Company replied

Company details

  1. Mortgage Lender

Written by the company

Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.

Contact info

4.9

Excellent

TrustScore 5 out of 5

825 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am forever grateful for how Gen H…

I am forever grateful for how Gen H helped me to get my first mortgage their services was marvellous and excellence within one week to two weeks I got approval I recommended Gen H to everybody who wants mortgage I really appreciate it. Gen H is the best 👌

14 May 2026
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. The mortgage application was processed smoothly, communication was clear, and the staff were very helpful throughout the process. Thank you for making everything easier!

15 April 2026
Rated 5 out of 5 stars

Great service

Great service

12 May 2026
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Reply from Gen H

Hi there Jaspreet,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Good and efficient

Good and efficient

14 April 2026
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Reply from Gen H

Hi there Andrew,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Really helpful and great support.

Really helpful and great support.

5 February 2026
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Reply from Gen H

Hi there Teige,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Excellent customer care

2 April 2026
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Reply from Gen H

Hi there Maqsood,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with this bank. The service was efficient, professional, and reliable throughout. The staff were helpful and responsive, and everything was handled smoothly without any issues. I would definitely recommend this bank to others looking for a trustworthy and high-quality servic

1 May 2026
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Reply from Gen H

Hi there Aida,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Very good experience we are satisfied…

Very good experience we are satisfied with their service.

2 April 2026
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Reply from Gen H

Hi there Bhupinder,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Although we did deal direct with Gen H

Although we did deal direct with Gen H, the whole process has been smooth and they were able to offer us the mortgage when others couldn't due to our special circumstances of age and being self employed.

30 April 2026
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Reply from Gen H

Hi there Stuart,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Alison the underwriter was exceptional

As a mortgage broker with almost 25 years mortgage broking experience, I want to give a special shout out to my underwriter Alison, who despite coming back from a few days holiday, took the time out on the day of her return to call me about my urgent and complicated case, understand the full dynamics for the clients situation, which was a joint borrower, sole proprietor case, and took a common sense approach, so rare amongst lenders these days! Thanks Alison - you have made the day for the broker, and a have a very happy and excited first time buyer and father!

21 April 2026
Unprompted review
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Reply from Gen H

Hi there Chirag,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to Alison and our team. We are thrilled to be able to help.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Great service

Great service. And very swift decision compared to others. Thank you Gen H

17 April 2026
Gen H logo

Reply from Gen H

Hi there Andrew,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

The process was seamless

The process was seamless, professional and well on time. I enjoyed the services.

24 April 2026
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Reply from Gen H

Hi there Evans,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Great comapny ..thanks

27 March 2026
Gen H logo

Reply from Gen H

Hi there Pinalbahen,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Very quick and helpful at getting my…

Very quick and helpful at getting my mortgage offer agreed.

24 April 2026
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Reply from Gen H

Hi there Mrs Ball,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Was very good

Was very good

25 March 2026
Gen H logo

Reply from Gen H

Hi there Abid,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

I’m so pleased ours mortgage offered quick and with good rates

I’m so pleased ours mortgage application approved as in start I was very anxious but the process was so smooth and quick. So much exited for the mortgage offers in within a week. Definitely recommend.

17 April 2026
Gen H logo

Reply from Gen H

Hi there Zaara,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

I received my mortgage decision in…

I received my mortgage decision in about a week. They were easy to contact and responded quickly. So far, so good

15 April 2026
Gen H logo

Reply from Gen H

Hi there Nazar,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Great experience

Great experience, so quick and professional.

14 April 2026
Gen H logo

Reply from Gen H

Hi there Anna,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

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