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Gen H Reviews 825

•
TrustScore 5 out of 5

4.9

Mortgage Lender
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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people found the user experience to be smooth and straightforward, appreciating the clear communication and efficient processes, especially during complex situations like mortgage applications. The customer service is frequently described as exceptional, with reviewers noting quick response times and a supportive approach. However, some customers also mentioned occasional issues, such as not receiving feedback within initially promised timeframes or experiencing unexpected difficulties with specific requirements like surveys for septic tanks. One person felt let down without understanding why, comparing the experience to being abandoned mid-journey.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the entire process as... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more

Company replied

Rated 5 out of 5 stars

Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more

Company replied

Rated 5 out of 5 stars

I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more

Company replied

Rated 5 out of 5 stars

They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more

Company replied

Company details

  1. Mortgage Lender

Written by the company

Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.

Contact info

4.9

Excellent

TrustScore 5 out of 5

825 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great communication

Great communication, easy to work their website.

17 March 2026
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Reply from Gen H

Hi there Katrina,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

It was very easy and helpful process…

It was very easy and helpful process many thanks

17 March 2026
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Reply from Gen H

Hi there Kashif,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Thanks Gen H for my house mortgage very…

Thanks Gen H for my house mortgage very fast pass my application and services I’m recommending us with friend for new buyer homes

20 November 2025
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Reply from Gen H

Hi there Sikander,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Really quick and efficient.

10 April 2026
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Reply from Gen H

Hi there Joseph,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Amazing so far !

Amazing so far !
Mortgage accepted really quickly , super smooth process at the moment . Would recommend if u have a complex case

11 April 2026
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Reply from Gen H

Hi there Bridget,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

It was great to work with you.

14 March 2026
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Reply from Gen H

Hi there Renuka,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 4 out of 5 stars

Helpful and always updating the progrss…

Helpful and always updating the progrss information about my case . For this reason I can recommend friends and family to the Gen H if necessary.

4 March 2026
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Reply from Gen H

Hi there Agnes,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

I was in trouble to get my mortgage and…

I was in trouble to get my mortgage and tried many time with another broker.But Gen H sorted for me.and I get good rate mortgage.i refer to my friend as well.Thanku so much George

9 April 2026
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Reply from Gen H

Hi there Lekhjit,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process
Would recommend

3 March 2026
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Reply from Gen H

Hi there Karl,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Very fast and helpful.

Very fast and helpful.

8 April 2026
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Reply from Gen H

Hi there,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 4 out of 5 stars

Always to update me the progress of my…

Always to update me the progress of my application and to give me more advice. For that reason I have been great full for the service provided by Gen H

4 March 2026
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Reply from Gen H

Hi there Igunzy,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Gen H was very quick and professional…

Gen H was very quick and professional in our application.

1 April 2026
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Reply from Gen H

Hi there Ana,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Rated 4 out of 5 stars

The help and assistance rendered to me

The help and assistance rendered to me. Your Service!

4 March 2026
Gen H logo

Reply from Gen H

Hi there,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

We are absolutely delighted with the…

We are absolutely delighted with the outstanding service provided by Hana throughout our mortgage journey. From start to finish, she has been incredibly efficient, professional, and supportive, making what can often be a stressful process feel smooth and well-managed.

Hana took the time to guide us at every stage, ensuring we fully understood our options and felt confident in our decisions. Her expertise and dedication not only helped us secure our mortgage successfully, but also enabled us to save a significant amount of money along the way.

We truly appreciate her commitment and responsiveness, and we couldn’t be happier with the outcome. We would highly recommend Hana to anyone looking for reliable and exceptional mortgage advice.

27 March 2026
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Reply from Gen H

Hi there Basil,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

You did absolutely amazing you…

You did absolutely amazing you responded swiftly to details .you are very reliable Lender to have

28 February 2026
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Reply from Gen H

Hi there Fayokemi,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Effective communication

Helpful team always responding to calls, calling to keep us updated and also working effectively in a short time. Started the process beginning of march and end of march all done

27 March 2026
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Reply from Gen H

Hi there Nedine,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

Very quick response and helpful

Very quick response and helpful

27 February 2026
Gen H logo

Reply from Gen H

Hi there Tania,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

The company delivered exceptional…

The company delivered exceptional service from the beginning to this moment. Their team was professional, responsive, and clearly committed to high-quality work. They listened carefully to my needs and exceeded expectations with both the results and attention to detail. Their communication was smooth and transparent. I truly appreciate their dedication and would highly recommend them to anyone looking for reliable and top-notch service. A well-deserved 5-star experience!

26 February 2026
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Reply from Gen H

Hi there Omolola,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Rated 5 out of 5 stars

GEN H made sure i had most of the…

GEN H made sure i had most of the necessary information I needed and was prompt in responding to me.

20 March 2026
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Reply from Gen H

Hi there Isaac,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Rated 4 out of 5 stars

Transparency is one of the quality I…

Transparency is one of the quality I noticed at first instance, I hope to get to know them more

19 March 2026
Gen H logo

Reply from Gen H

Hi there Gladys,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

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