Gendan Limited Reviews 

460
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

First class service- best price anywhere for Hex ezCan controller and was in my hands within 24 hours. One of the items I ordered had been mislabelled- mistakes happen- the correct part was with me... See more

Rated 5 out of 5 stars

Amazing service from start to finish, faultless. Fast delivery,ordered at 1 pm delivered next day at 1.30 pm. well packaged. Again faultless communication and help with queries. Would highly re... See more

Rated 5 out of 5 stars

Everything 10 star ...product delivery back up . phone call for connection advise ..spot on...being a OAP ex mech.(Now not so quick on the tech)they took time to explain everything in detail I nee... See more

Rated 5 out of 5 stars

I liked how you worded this (My product has been gently taken from our shelves with soft cotton gloves and placed on a cushion for its journey to the packing area. A team of 4 pack... See more

Company details

  1. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

460 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(460)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Foxwell NT530

Purchased a Foxwell NT530 to sort a couple of issues on my Land Rover DS. The unit was a great price, ordered online after hours on a Tuesday and received on the following Thursday lunch time. Communication throughout was spot on, and their update emails are a refreshing literary masterpiece! These are nice people to deal with and do what they say they will do - highly recommended!

16 May 2023
Unprompted review
Rated 5 out of 5 stars

MultiECUScan adaptor cables

I ordered some adaptor cables to use with MultiECUScan, for my Fiat and they came promptly, with plenty of info on progress with a sense of humour added. To add to all that, they work perfectly. Richard

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Ross-tech Hex-V2

I needed to sort some problems with a VW Touareg so I bought the Ross-tech Hex-V2 home user package from Gendan, mainly because they offer free postage whereas other UK suppliers don't!
It turns out that their customer service is brilliant as well, so I wouldn't hesitate to recommend them.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with and I'm not easily impressed. Recently ordered my third VCDS adapter from them, on behalf of a family member. Super fast postage and really excellent communication (something which I find sorely lacking today). Hand on heart you simply won't find better.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Your Kung Fu is strong…

Great product, great price and an outrageously funny sales delivery update - you clearly have a sense of humour, which is increasingly rare and was much appreciated!

The actual product was beyond useful and helped me both manage OBD II and Porsche diagnostics and gives me some ideas as to how to solve an intermittent sensor issue I am having. Perfect!

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing sense of Humour

Firstly, the dramatic dispatch email i received was just wowww... applaud for the person who came out with this. I just had a smile going on while reading the email. I havent received anything yet however amazing sense of humor . Great work

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Does what it says on the box

I recently purchased the MultiECUScan Multiplex package which I found easy to install the software for.
I had a query after using it for the first time which their customer service department gave me the answer directly from my contact with them.
Brilliant piece of kit.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Foxwell NT530 scanner

Ordered a Foxwell NT530 scanner. Great price and delivered quickly.
Somewhere along the line there was a mix up in the order which may have been on my part. However, this was quickly sorted by the Gendan team and I am now able to see what my DB9 is up to.
Customer service was excellent. Website may benefit from a few minor tweaks re information displayed at time of order confirmation but that does take away from 5 star rating.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Diagnostic Specialists.

Ordered multiecuscan tools for my Abarth, great price, great communication, delivery was quick, emails funny so I'm not sure what else they could improve on. Brilliant stuff.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Quality tools. Excellent service.

Over the years I have owned 2 Mercedes CLK's. I searched the internet looking for a quality OBDII reader for my last car. I discovered Gendan. The first reader was outstanding. I offered this to a friend who still feels the reader is outstanding. More recently I purchased the MAXIECU. Great piece of wireless tech. Can use on my laptop. What is even better is the customer service. These guys give excellent advice and answer any questions you have very quickly. In a world that is flooded with inferior products, I can say Gendan is not one of them. The MAXIECU cost £118 delivered which is a bargain. Take your car to the garage then it will cost over £100 before they turn the machine on. You could but cheap imported stuff for £20 but to be honest you are most likely wasting your money.
Summary: I have used Gendan twice now because they sell quality at reasonable cost and you can rest assured you will experience excellent customer support.
Alex

11 April 2023
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

I received the ODBC and it seems to be working fine, there was a payment mix-up which I thought was with Gendan, but turned out to be with the Card company. Gendan dealt with this in a positive and patient way. I would be more than happy to deal with Gendan again and to recommend their services to anyone.

10 April 2023
Unprompted review
Gendan Limited logo

Reply from Gendan Limited

Hi John,
We're glad that you're happy with the tool.

Unfortunately, as we explained in our email reply to you last Thursday, it's not actually us holding the money, it's your bank, so our hands are tied in that regard.

When you initially tried to use your card, your bank reported that the card's registered address didn't match the postal address, so the payment was automatically aborted.
However, because of the way that online transactions work - your bank "reserves" the funds in your account during the initial process of the transaction, ensuring that you can't spend the same money twice, while they carry out checks to ensure that it's a legitimate transaction.

Once the payment was aborted, we had no claim on those funds, and they have not arrived with us (and will never arrive) - they're still being held in reserve by your bank.
It's then the responsibility of the bank who issued your card to "unreserve" that money in a timely manner.
Once they've done this, the pending payment will simply disappear, rather than being 'refunded', since the money hasn't actually left.

If the bank suggests that this isn't the case, or the pending payment doesn't disappear, we'd recommend you suggest to your bank that they should file a "chargeback" against the card payment - this will prove to them that we do not have your money (and cannot take it).

As you know, the second £69 payment was by bank transfer in order to get around the card and address issues - that's the only payment we have received.

I hope your bank is able to help you swiftly - if there's anything else we can do in order to help, please let us know - thank you for choosing Gendan.

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