Gendan Limited Reviews 

460
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

First class service- best price anywhere for Hex ezCan controller and was in my hands within 24 hours. One of the items I ordered had been mislabelled- mistakes happen- the correct part was with me... See more

Rated 5 out of 5 stars

Amazing service from start to finish, faultless. Fast delivery,ordered at 1 pm delivered next day at 1.30 pm. well packaged. Again faultless communication and help with queries. Would highly re... See more

Rated 5 out of 5 stars

Everything 10 star ...product delivery back up . phone call for connection advise ..spot on...being a OAP ex mech.(Now not so quick on the tech)they took time to explain everything in detail I nee... See more

Rated 5 out of 5 stars

I liked how you worded this (My product has been gently taken from our shelves with soft cotton gloves and placed on a cushion for its journey to the packing area. A team of 4 pack... See more

Company details

  1. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

460 reviews

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No recent history of asking for reviews

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4.8

All reviews

(460)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, product arrived on time and by Royal Mail so could be tracked. Extra instructions to help set up and register my product. Extra bonus of 2 bags of sweets. Thanks - will use you again

26 February 2023
Unprompted review
Rated 5 out of 5 stars

Super happy with the service

Super happy with the service I received from Gendan - I bought an OBDLink CX diagnostic dongle and it was very well priced, plus arrived fast and well packaged, together with a free gift of sweets inside! I didn't realise the extent of products offered by Gendan so no doubt I will be back in the future! Thank you to you all at Gendan!

10 March 2023
Unprompted review
Rated 5 out of 5 stars

MultiEcuScan Purchase

I ordered the MultiEcuScan single user package for my Alfa and it was shipped very quickly and nicely packaged. Shame that those who order the VAG product get a shiny blue case. I only got zip bags. Sniff. Need to go and sulk for a bit…

Seriously, can’t recommend these guys highly enough, keep up the good work.

5 March 2023
Unprompted review
Rated 5 out of 5 stars

Online purchase

Saw a product on line at a very competitive price, I ordered the produce and it came withing the quoted delivery time.
Quick and hassle free service

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent distributor with Fast shipping!

Received my HEX-V2 today and was using it almost immediately! Item was delivered very quickly after dispatch and works perfectly. I love the blue case also.

The dispatch confirmation email is very amusing! Probably the only confirmation email I have actually read all the way through.

Thanks Gendan.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Very easy odrering process

Very easy odrering process, excellent service and would highly recommend to anyone looking for quality diagnostic equipment
James - Apex Automotive Centre

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Problems with my product purchased 9 years ago

I purchased my basic home engine diagnostic product 9 years ago. My laptop "blew up" big time, requiring a new laptop and re- installation of the Gendan software. Couldn't get it to work---- I know even less about computers than I do about engines! On the phone and Sam was very patient with me as I am a one finger typist and haven't a clue what I'm supposed to do. Eventually he took over my computer (thank goodness for this technology) and speedily sorted the problem and got the software reloaded.
That was in the morning and after lunch I thought I'd better check everything was ok. It wasn't because my new laptop had Windows 11 loaded and couldn't detect an interface-- whatever that is! On the phone again and this time Mike drew the short straw. Again nothing was too much trouble, although he too had to eventually take control of my computer.
Everything is now working perfectly. These guys are a superb advert for Gendan and the customer service is the best. No problem with my inability and lack of knowledge which when you are 80 years old can be quite frustrating to most folks.
Would recommend this firm for quality of product, willingness to upgrade your older equipment ( for free) to keep up with new technology rather than expecting you to purchase new equipment and of course their customer service.
Thanks again Sam and Mike and best wishes to you both for 2023.

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

So many other businesses could learn from the service that this company provides - friendly and timefull communications - goods delivered on time and carefully packaged - I cannot praise them enough.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Great guys and very helpful

Great guys and very helpful.

Bought a few items off them. Extra handy because they are close to me.

They work closely with the tool developers so give sound advice, NOT just a reseller with no comebacks.

15 September 2022
Unprompted review

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