Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting Manufacturer
  2. Lighting Store

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great lights and looks amazing

The professional installation was great. The lights and it’s accompanying App are really good. Easy to configure the lighting and its selection.

10 December 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thanks for the review! We’re glad the install went well and that you’re enjoying the lights and the app.

Rated 5 out of 5 stars

They look great

We did a lot of research before purchasing Gemstone. They look great and the installers were great. They look fantastic!

10 December 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thanks so much for the kind review! We’re glad you’re happy with how everything turned out and that the install went smoothly.

Rated 5 out of 5 stars

Best investment ever!

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light strings never working. Avalan Communication and Gemstone offer amazing responsive customer service. So very happy with my supplier choice. Can’t recommend it enough.

9 December 2025
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Reply from Gemstone Lights

This is amazing, thank you! We'll be sure to forward your kind words to Avalan!

Rated 5 out of 5 stars

Product installed as expected in a…

Product installed as expected in a timely manner. Clean installation and looks absolutely fantastic!! So happy we went with gemstone lighting.

8 December 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We're happy you had a great experience and are enjoying the lights!

Rated 5 out of 5 stars

Lighting is great

Lighting is great, had to have company come back and do some minor adjustments, but other than that lights are beautiful.

23 June 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thanks for the review! We’re glad you’re loving the lights, and we appreciate your patience during the adjustments.

Rated 5 out of 5 stars

Amazing job from beginning to end…..I…

Amazing job from beginning to end…..I deal with contractors all day as a home builder and sometimes things just don’t go right but Silverhills Bells did a top notch job and I would give them my highest recommendation not just for the sale or the install but these lights are amazing and easy to use. Go out and give them a shot to amaze you as well!!

3 November 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for your kind words, we'll be sure to share them with the Silver Bells! We hope you continue to enjoy your lights!

Rated 5 out of 5 stars

Service with Gemstone Lighting

The salesman explained to us what we need and how the light works including warranty and life of the lights some of the things we can do with it. Got emails and phone calls regarding date of install and even agreed with payment terms. After install emails were received for warranty, invoice and tips on getting started. Very helpful.

5 December 2025
Gemstone Lights logo

Reply from Gemstone Lights

We’re happy to hear you got the support and service you deserve! We hope you enjoy the lights.

Rated 5 out of 5 stars

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Quality product

4 December 2025
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Reply from Gemstone Lights

Enjoy the lights!

Rated 5 out of 5 stars

Love the lights

Love the lights ! Installer was great explaining everything satisfactorily!

28 November 2025
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Reply from Gemstone Lights

We’re glad to hear you had a great experience! Thank you for leaving a review!

Rated 5 out of 5 stars

These are a game changer!

Such a clean look and so many color and pattern options. These aren't just Christmas lights. They are a game changer. I never have to climb a ladder like Clark Griswold anymore.

2 December 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thanks so much for the review! We’re glad you’re loving the clean look and all the options. t’s always a win when we can help you avoid those Clark-Griswold ladder moments!

Rated 5 out of 5 stars

Gemstone lights are fantastic really…

Gemstone lights are fantastic really added to the look of our house and the installer and installation was a breeze installer was fantastic

30 November 2025
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Reply from Gemstone Lights

Thank you for your kind words! We’re so glad you had a great experience and are enjoying your lights.

Rated 5 out of 5 stars

Excellent product!! We have had our gemstone lights since…

We have had our gemstone lights since 2018 and have loved them. We love the fact they are permanently installed and we do not face to put them up or take them down every year. There are many choices of colours/patterns/to choose from and they are also animated if you want them too. You can put them on a timer and they come on/turn off automatically. We did have a little glitch with them in year 7 but when I contacted the company they sent a tech person to come out and fix them right away. Customer service was fantastic! I highly recommend Gemstone lights!

26 November 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for supporting us all these years! We're glad you were able to get the support you needed and are very grateful for your recommendation!

Rated 4 out of 5 stars

Your computer stuff is a little bit to…

Your computer stuff is a little bit to specific it should be easier to work with

12 November 2025
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Reply from Gemstone Lights

We really appreciate you sharing this. We would love to hear more about your thoughts and help you out where needed. Please reach out to us at support@gemstonelights.com or (888)908-2675

Rated 5 out of 5 stars

Gemstone Lights Add Character and Demension to your homes exterior

We decided to invest in a Gemstone Lighting system after meeting with the local dealer. Aurora Exteriors did a great job explaining the benefits of his amazing lighting system. We initially did the along the front and driveway of our home. We plan to expand the system in the spring to the rear area of our home as well.

We love the ability to choose from thousands of lighting programs on the easy to use phone app, All our neighbours have been by to comment about how much they like the appearance of our house with the new lighting installed.

6 November 2025
Gemstone Lights logo

Reply from Gemstone Lights

So glad you’re loving the lights and got well taken care of! Sounds like you're going to become the neighborhood trendsetter! Enjoy the lights!

Rated 5 out of 5 stars

Installer was very pleasant and worked…

Installer was very pleasant and worked consistently until the job was done.
I love how the lights look and all the programs they can perform

26 November 2025
Gemstone Lights logo

Reply from Gemstone Lights

We're so happy to hear you had a great experience and love the lights! Thank you for sharing!

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