Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting Manufacturer
  2. Lighting Store

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product

Very good product

6 January 2026
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Reply from Gemstone Lights

Thank you for leaving a review!

Rated 5 out of 5 stars

Ease of use

Ease of use
The lights are easy to use and have fun with. The preset settings and the ones built by other owners give you lots of options and then as you learn the app, you can build your own settings, giving your home your own personal touch.

1 January 2026
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Reply from Gemstone Lights

We’re so happy to hear you’re enjoying the options and making the lights your own! We hope you continue to enjoy them for years to come!

Rated 5 out of 5 stars

Gemstone,variety and great app…

Gemstones offers a large variety options for special events, special colour events. Easy to use app on cell phone
Looks great and lots of compliments

12 December 2025
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Reply from Gemstone Lights

Your home must look beautiful! We’re happy to hear you’re enjoying the options and finding the app easy to use!

Rated 5 out of 5 stars

These lights are a game changer!

The team was quick and friendly. They did an excellent job of installing my Gemstone Lights and I couldn't be happier! The app is easy to use and the lights look great!

20 November 2025
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Reply from Gemstone Lights

Thank you for your review! We’re glad to hear the team made the installation easy and that you’re loving your lights!

Rated 5 out of 5 stars

Great

It looks great and good looking patterns

26 December 2025
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Reply from Gemstone Lights

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

The whole process was easy!

The whole process was easy, from online inquiry to app instruction. We absolutely love them; the hit of the neighborhood.
Installer was great; you’d think our home was built with them from the beginning. No regrets!

24 December 2025
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Reply from Gemstone Lights

Thank you for the wonderful review! We’re thrilled that the whole process was easy and that the lights are making such a statement in your neighborhood.

Rated 5 out of 5 stars

Great Upgrade to our House

The lights added great curbside appeal to our house. The app is easy to use and provides endless options. Look forward to enjoying for many years with a great warranty included.

24 December 2025
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Reply from Gemstone Lights

Thank you for your review! We’re glad you’re enjoying the boost in your curb appeal and the app. We hope you enjoy the lights for many years to come!

Rated 5 out of 5 stars

The lighting system you didn't know you needed.

From quote to installation, my experience was nothing but professional. This product is fantastic! The quality is amazing, they can colour match any soffit colours for a seamless installation. All wiring is hidden and paired with the new hub2 controllers, you have endless options. LED's are so bright, I had to dim them a bit. At 100% brightness, my whole front yard was illuminated. The app is easy to use and I love the pre-determined patterns for all kinds of events. You can take a deep dive and customized your own patterns, set timers and share with the world. It's the lighting system you didn't know you needed.

21 December 2025
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Reply from Gemstone Lights

We couldn't agree with you more! Thank you so much for your amazing review and kind words!

Rated 5 out of 5 stars

The install team is great

The install team is great. They worked fast and cleaned up after they were done. The lead installer sat with us and answered all our questions and was very thorough showing us how the program worked.

16 December 2025
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Reply from Gemstone Lights

Thank you for your review! We’re so glad to hear the install team made the process smooth and took the time to answer all your questions. Enjoy the lights!

Rated 5 out of 5 stars

GREAT LOOK!!!

It’s only been a few weeks since installation and we are very satisfied with the installation and as important the look. We like the fact that the fixtures are barely visible when off and very visible when on. The app is easy to use and the array of color combinations are almost limitless. Cars are stopping frequently in front of our house to take a look. GREAT LOOK!!

18 December 2025
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Reply from Gemstone Lights

Thank you for the wonderful review! We’re so glad you’re loving the look of the lights. Your home must look AMAZING to be a car-stopper! We hope you continue to enjoy them.

Rated 5 out of 5 stars

The dealer (Avalan) is very…

The dealer (Avalan) is very accommodating and did a good job from sales staff and technicians. We also like the new hub controller. It’s fantastic.

12 November 2025
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Reply from Gemstone Lights

We’re happy to hear you had a great experience! We’ll be sure to share your kind words with Avalon.

Rated 5 out of 5 stars

I love the lights

I do love the lights we did have one issues that I thought was a controller but when the tech got out found a bad connection to the controller I love that I can set pretty much everything on it still learning a few things but it is great

26 November 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We’re glad you were able to get the support you needed and are enjoying the lights. If you ever need extra help, we have a guide on our website here: https://www.gemstonelights.com/quickstart/

Or you can contact our customer service team at support@gemstonelights.com
or (888) 908-2675 and they'd be happy to help!

Rated 5 out of 5 stars

Josh from Bright Scapes Contracting LTD

First the contractor, Josh, from Bright Scapes Contracting, was fantastic. Did a great job and was very particular on place of the tracks and the electrical box. Showed my how to use the app etc.
And the lights themselves are great. Not to mention my husband does not have to put up lights anymore!

11 December 2025
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Reply from Gemstone Lights

Thank you for taking the time to leave a review! We're so happy you had a great experience! We'll share your kind words with Bright Scapes!

Rated 5 out of 5 stars

the service ease of contact with Rooham…

the service ease of contact with Rooham electric help with app and the look of lights both when on and off very proffesional

13 December 2025
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Reply from Gemstone Lights

We’re so glad you had a great experience with Rooham Electric and found the team easy to work with. We'll be sure to share your kind words with them!

Rated 5 out of 5 stars

Love our Gemstone lights

Love our Gemstone lights! Not only are they beautiful, the track is hidden from view and the light combinations are endless. They are bright and festive and can be used year round for all holidays. No more climbing on tall ladders to decorate!

14 December 2025
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Reply from Gemstone Lights

Thank you for your amazing review! We’re so glad you’re enjoying the lights. Yay to never having to climb a ladder again!

Rated 4 out of 5 stars

Customer service is great

Customer service is great. Lights are fun and beautiful. 4 stars because I find it difficult to maneuver through and find different patterns. Some of the patterns seem the same. Maybe I just need more practice

2 November 2025
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Reply from Gemstone Lights

Thank you for your feedback! We have an online guide to help you get familiar with controlling the lights: https://www.gemstonelights.com/quickstart/hub2/


Our customer service team is also happy to help and hear any thoughts you have—feel free to reach out at (888) 908-2675 or support@gemstonelights.com

Rated 4 out of 5 stars

Installers did great job and answered…

Installers did great job and answered all my questions. Got me setup and product looks great.

11 December 2025
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Reply from Gemstone Lights

Thanks for sharing! We’re happy the installation went smoothly and that you’re enjoying your new lights.

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