The ordering process was easy and the design, terrific. If I have any complaints it’s that the piece is much smaller than pictured in it’s beauty shots and the chain and ring, way too delicate.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In the photo, the diamonds on the bracelet look bigger, and so does the thickness of the bracelet. It was a pretty design, but when I received it, it was too thin and looked quite fragile, so it seem... See more
Company replied
My beautiful necklace arrived timely. Smaller than expected however very beautiful. Due to the size, I would say I over paid based on my research after the necklace arrived;however, I am still very m... See more
Company replied
I recently purchased an emerald cut birthstone pendant as a gift for a friend. Even though it’s small, it really stands out when worn! The quality is solid. I’m not nervous the stone will fall out som... See more
Company replied
Company details
Written by the company
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
Contact info
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, United States
- 18339333854
- contact@gelindiamond.com
- gelindiamond.com
4.1
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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Reply from Gelin Diamond
Thank you so much!Your support truly means a lot to us! ✨
Weeks for delivery and the product did…
Weeks for delivery and the product did not resemble the product pictured on the
‘Net. Ack
10 February 2026
Reply from Gelin Diamond
We’re sorry to hear the item did not meet your expectations. Our listing photos are close up to show detail, which can make the piece appear larger, however the exact dimensions are included in the product description. Once shipped, deliveries typically arrive within 1 to 3 business days. If you would like assistance with a return, please contact us and we will gladly help.
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear you were pleased with the fast shipping, quality, and our customer service. Your support truly means a lot to us! ✨
Item purchased from picture for Valentine's day was so small,I was embarrassed to offer it; about 1/8" pendant
Item was way too small, about 1/8" pendant; too embarrassing to offer it as a Valentine's gift.
9 February 2026
Reply from Gelin Diamond
We’re sorry the pendant felt smaller than expected. The listing photos are close up to show the details, and the exact measurements are provided in the description. Upon your request, we provided a prepaid return label so the item could be returned for a refund. If you need any further assistance with the return, please let us know and we will be happy to help.
It was waste of money
The reason I’m giving this one star is because the product looked much bigger in the pictures than it actually is. When it arrived, it was very small and definitely not worth the money. It also wasn’t as pretty as it appeared online. I feel misled by the photos because the item does not look the way it was advertised.
16 February 2026
Reply from Gelin Diamond
We’re sorry the item did not meet your expectations. Our listing photos are taken close up to clearly show the design and details, and the exact measurements are included in the product description to help customers understand the true size before purchasing. We reached out regarding a return but did not receive a response. If you would still like to proceed with a return, please contact us and we will be happy to assist.
The chain is VERY thin and does not…
The chain is VERY thin and does not seem sturdy. Same with stethoscope part of necklace. “Diamond” is microscopic. There were very good reviews for this necklace but I’m not impressed and disappointed.
16 February 2026
Reply from Gelin Diamond
We’re sorry the necklace did not meet your expectations. Our pieces are designed to be delicate and lightweight, and the stone sizes and specifications are listed in the item details. We have reached out to you to assist and discuss return options. Please contact us and we will be happy to help.
I haven’t received the item I’ve…
I haven’t received the item I’ve purchased. It was shipped but recalled for not meeting quality. Haven’t had an update since.
13 February 2026
Reply from Gelin Diamond
We notified you about the delay when the item did not pass our quality control and sent another notification once it was shipped. The order was delivered within 7 business days. If you still need any assistance, please contact us and we will be happy to help.
I have not received my item, nor status update
I have not received my item. I received an email that due to quality they were unable to ship my item. I have reached out and not heard back from them regarding the status of my order. However I did receive this link for this survey. This was a gift and was unable to gift during the occasion needed. It has been a huge inconvenience.
12 February 2026
Reply from Gelin Diamond
We’re sorry for the inconvenience. We replied to your message the same day, so please kindly check your spam or junk folder as our response may have been filtered there. The delay occurred because the item did not pass our quality control on the first inspection and we wanted to ensure you receive it in proper condition. Your order is currently on the way and is expected to be delivered within 1 to 2 business days.
Reply from Gelin Diamond
We understand your concern. The order has already been delivered and reached you within 6 business days. Shipping times may vary slightly depending on processing and carrier transit, but according to the tracking information the package was successfully delivered. If you need any further assistance, please feel free to contact us.
I love the quality and the design
I love the quality and the design. I orde Many times through this company.
3 February 2026
Reply from Gelin Diamond
Thank you so much for your continued trust and support! We’re delighted to hear you love the quality and design. It truly means a lot to us that you choose us again and again! ✨
What is the status of my order?
I placed an order and received a message saying that the product didn’t meet their standards so it will be delayed. I didn’t hear back from them so followed up twice without response or update.
11 February 2026
Reply from Gelin Diamond
We did reply to your message. The delay occurred because the item did not pass our quality control inspection and we preferred not to ship a piece that did not meet our standards. Your order is currently in transit and is expected to be delivered within 1 to 2 business days. If you do not see our previous response, please also check your spam or junk folder.
Great communication & quality
I ordered a necklace from this company and after purchase I noticed there was a delay on the shipping. When I reached out they explained that while conducting a quality check they found imperfections and they wanted to correct the mistakes prior to shipping it. They refunded what I paid for shipping and still overnighted the package to me. Throughout the process they were very quick to respond and very helpful. The necklace is gorgeous, I definitely would recommend.
9 February 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your wonderful feedback and recommendation! We’re truly happy we could make things right and that you love your necklace. Your understanding and support mean a lot to us! ✨
I ordered a charm as a gift for a…
I ordered a charm as a gift for a friend. Unfortunately there was a delay and I decided as time was limited to cancel my order. I had no problem in getting a response and my credit came thru very quickly. I was pleased and know that is a mark of a trustworthy company.
2 February 2026
Reply from Gelin Diamond
Thank you so much for your kind and understanding feedback! We truly appreciate your patience, and we’re glad we could assist you quickly with the cancellation and refund. Your trust means a lot to us! ✨
Reply from Gelin Diamond
Thank you so much! We’re thrilled to hear you love it and wear it all the time. Your support truly means a lot to us! ✨
Reply from Gelin Diamond
Thank you so much for your lovely feedback! We’re thrilled to hear the delivery was quick and that the gift made your Valentine’s Day special. Your support truly means a lot to us! ❤️✨
Emerald dream
I purchased a beautiful emerald band in Pink Gold. It was just what I imagined it would be. There was a delay and the company kept on top of it with prompt notifications.
2 December 2025
Unprompted review
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear the emerald band was exactly what you imagined, and we truly appreciate your understanding during the delay. Your support means a lot to us! ✨
Superior Customer Service
I purchased a small diamond cross necklace that arrived beautifully packaged. I loved the diamond cross but didn’t love the super delicate chain. The chain was appropriate for the piece as far as circumstance and length (you have choices on length). Since the cross is small and the chain so delicate it did not wear well. It stuck to my skin and caused the cross to flip. I contacted Gelin to see if they could swap the chain but unfortunately they are not able to customize. They suggested I return the item. They emailed me a return label and promptly refunded my credit card. Very professional and customer friendly service. I would highly recommend! Sad it didn’t work out for me.
2 February 2026
Reply from Gelin Diamond
Thank you so much for your honest and thoughtful feedback! We truly appreciate your kind words about our service, and we’re glad we could assist you smoothly with the return. We’re sorry the piece wasn’t the perfect fit for you, but your recommendation means a lot to us. Thank you for giving us a try! ✨
The butterfly diamond bracelet I…
The butterfly diamond bracelet I received was very poor quality and came with a knot in the bracelet chain making it unwearable. I reached out to customer service per the company’s request and provided photos as I would like to return/exchange it. However I have received no response.
19 January 2026
Reply from Gelin Diamond
We are sorry to hear about your experience. Your message and photos were received outside of our business hours and we replied the next business day. We will be providing a replacement as requested. Our goal is to make sure you receive a wearable item and we will proceed with the replacement to resolve this for you.
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear you had a great experience with our customer service. Your support truly means a lot to us! 😊
Mixup during the order
Big mixup with the order but they provided a prepaid label to return the necklace.
8 February 2026
Reply from Gelin Diamond
We’re sorry for the frustration this caused. At the time the cancellation request was received, the order had already been processed and shipped, so we were unable to stop the shipment.
To make this right, we provided a prepaid return label so the item can be sent back to us for a full refund. Once the return is on the way, the refund is promptly issued. Please feel free to contact us and we will be happy to assist you through the return.
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