Geeks2U Reviews 

743
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Matthew arrived promptly, was extremely courteous and fixed my problem within a very short period of time. But he went even further in cleaning up my hard drive of excess apps & unused files which gai... See more

Company replied

Rated 5 out of 5 stars

Requested a house call for my printer issue. Service tech showed up on time, fixed the problem. Whenever I have had a computer problem, they are my "go to" company

Company replied

Rated 1 out of 5 stars

Any company or service that offers NO FIX NO PAY, but demand PAYMENT UP FRONT pretty much sums up the company, my afbice RUN LIKE HELL!!!!

Company replied

Rated 5 out of 5 stars

Friendly, quick and all up and running smoothly - if only the same could be said of the interaction with Telstra who, despite their High Fees and Charges, seemingly deliberately make things difficult.... See more

Company replied

Company details

  1. Computer Repair Service
  2. Computer Service
  3. Computer Support and Service Company
  4. Phone and Internet Service

Written by the company

Geeks2U provides same day computer repairs for your PC, Mac, laptop or home network. We have computer technicians all across Australia from Sydney to Perth.


Contact info

3.7

Average

TrustScore 3.5 out of 5

743 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(743)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Tech Support!

Melvin came out to my place the same day I called up and fixed all the problems I had with my new computer, old computer and 2 phones.
Nothing was was too big a problem and he explained everything to me as he fixed them one by one.

7 February 2025
Unprompted review
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Reply from Geeks2U

Thank you for your review Jennifer! Glad to hear you're happy with Melvin's work!

Rated 5 out of 5 stars

IT help at home

I can recommend Geeks 2U
Efficient, prompt and friendly service at your home.

5 February 2025
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Kirsty, we really appreciate it!

Rated 5 out of 5 stars

Usual good service

Usual good service! This is the 3rd (I think) time I've used Geeks2U. I don't have a bad word to say - they have been great!!!

3 February 2025
Unprompted review
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Reply from Geeks2U

Thank you for your review Anna! Very glad to hear you've had such great experiences with us!

Rated 5 out of 5 stars

Geeks2U are the best

Richard is amazing! It was a large job and he did it with good humour, patience and talent. Cannot recommend him highly enough

29 January 2025
Unprompted review
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Reply from Geeks2U

Thank you for your feedback! Glad to hear Richard could be of service!

Rated 5 out of 5 stars

Hard Drive Recovery Success

Greg was an absolute life-saver. I'd lost roughly 11 gigabytes of images from my time in Rio from a hard drive. Greg worked tirelessly to restore the images and kept me up to date every step of the way. The problem was complex but he was able to overcome it and I am incredibly grateful for all of his hard work. It was so relieving to see all of my photos from a beautiful trip restored back on the hard drive. Thank you so much to Greg, I could not recommend him more!

23 January 2025
Unprompted review
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Reply from Geeks2U

Thank you Jeff for your review. We're glad to hear that Greg was able to assist and we would be happy to have him back out in the future should you need our services again!

Rated 5 out of 5 stars

I found Roy to be patient

I found Roy to be patient, answering all my questions. He is very thorough and knowledgable.

22 January 2025
Unprompted review
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Reply from Geeks2U

Thank you for your review, Lucia! Glad to hear Roy was able to help!

Rated 4 out of 5 stars

Resourceful Geeks2U technician.

The Geeks2U technician updated Windows on my home system in just a few minutes and then used some of his remaining time to undertake an audit of my internet connection. This showed some resourcefulness, which I appreciated.

20 January 2025
Unprompted review
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Reply from Geeks2U

Thank you for your review, Heath. Glad that we could help!

Rated 5 out of 5 stars

Badrajith was great

Badrajith was great! He showed up early and after I explained the problem to him he got to work checking my set up. He was prompt and worked hard to find the issue. Thanks again Geeks2u for your help.

18 January 2025
Unprompted review
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Reply from Geeks2U

Thank you Alex for your review! Glad to hear that Badrajith was able to promptly assist with your issues.

Rated 5 out of 5 stars

Excellent service

Excellent service, Kennan was very pleasant, knowledgeable, efficient and able to fix all of the issues that have been causing me stress.

12 January 2025
Unprompted review
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Reply from Geeks2U

Thank you Sarah for your feedback! We're glad to hear Kennan was able to deliver an effective service!

Rated 5 out of 5 stars

I have never used Geeks2U before and…

I have never used Geeks2U before and was impressed with the ease of getting an appointment quickly. The technician was very thorough and friendly and spent a long time trying to fix my problem.

8 January 2025
Unprompted review
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Reply from Geeks2U

Thank you for your review Anne! Glad to hear we could help

Rated 5 out of 5 stars

Five Stars to Eleanora. My feedback is for the excellent…


My feedback is for the excellent service from Eleanora and hopefully she will still be available in the future if I need any IT assistance. A suggestion I would have is that the scheduling of appointment times be improved by the company to not place unreasonable time constraints on your technicians.

8 January 2025
Unprompted review
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Reply from Geeks2U

Thank you Irene for your feedback, we will definitely take this into account for the future, and we're glad to hear Eleanora was able to resolve your issues!

Rated 5 out of 5 stars

Called Geeks2U over the Xmas break

Called Geeks2U over the Xmas break. The operator was on to it immediately. We had a tech person the following day. Told us the problem, which was the hard drive was stuffed. Next day he (Muhammed) was back and took time, understanding and kindness to set up my 80 year old employer's computer. Would highley recommend the company and especially the tech.

30 December 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, very glad to hear Muhammed was able to help!

Rated 1 out of 5 stars

Geeks to you have cancelled three appointments hence no service

Three appointments have been made and cancelled by Geeks to you. I have given one star because they answered the phone and no more as not service has been provided.

5 January 2025
Unprompted review
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Reply from Geeks2U

Hi Kaylee,
Thank you for your feedback.

I'm sorry to hear this has happened. Unfortunately it seems as if our technicians have had issues with their availability previously, but I have been able to locate your customer file and I can see that we have been able to secure a booking for today 06/01 with a 20% discount.

Please do not hesitate to call us on 1300 433 572 if any further issues arise or you would like to discuss this matter further with one of our Cusotmer Service Specialists.

Kind regards,
Elijah @Geeks2U



Rated 5 out of 5 stars

Excellent service.


Harvey arrived on time and was extremely professional & knowledgeable. He took the time to investigate the issue thoroughly and provided clear explanation and suggestions on how to address the issue with our ISP. Excellent service.

3 January 2025
Unprompted review
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Reply from Geeks2U

Thank you for your review, glad to hear that Harvey was able to resolve everything!

Rated 5 out of 5 stars

020125...the technician arrived on…

020125...the technician arrived on time, was courteous and professional and listened to me.....and fixed the issue promptly

2 January 2025
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Ron, I'm so pleased we could help!

Rated 5 out of 5 stars

No fear or trepidation using Geeks.

Geeks set up a printer for me. I am 74 and not tech minded, hence I feel a bit of fear and trepidation when approaching people for help. The Geeks representative was outstanding and totally understanding of my lack of knowledge. The job was done efficiently, in a totally friendly manner, and I will have no hesitation in calling Geeks again for any tech issue.

20 December 2024
Unprompted review
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Reply from Geeks2U

Thank you for your review! Glad to hear we could help

Rated 5 out of 5 stars

Pro technician visit fixed recurring problem!

Alex took time to listen to my explanation of the problem and my concerns, after a previous technician's visit had resulted in the initial problem reoccurring. He diagnosed and fixed the problem quickly, which is a huge relief. He was very friendly and professional, and I will definitely recommend him and the Geeks2U service! Thank you, Alex!

19 December 2024
Unprompted review
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Reply from Geeks2U

Thank you for your glowing review of Alex, Bonny! Glad to hear everything is resolved

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