Finally had a heart to heart with the manager & things were sorted out. They were apologetic about the 2 no show aberrations * confusions on free accountability offerered. The trouble reaching me is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Geeks2U to (hopefully) retrieve some folders from an old archive server. Gene arrived on time, was very pleasant and really knew his stuff. He managed to access the files that I feared m... See more
Company replied
Found Gary from Geeks2U really good and exactly the help I needed. He had a very clear, methodical approach to working through my problems with some complicated ethernet connections which identifi... See more
Company replied
Very efficient, knowledgeable, speedy service and great advice. Sam was amazing, he explained what was wrong, provided the options and completed the task. Would definitely use Geeks2U again if needed.... See more
Company replied
Company details
- Computer Repair Service
- Computer Service
- Computer Support and Service Company
- Phone and Internet Service
Written by the company
Geeks2U provides same day computer repairs for your PC, Mac, laptop or home network. We have computer technicians all across Australia from Sydney to Perth.
Contact info
Loyalty Road, 2151, North Rocks, Australia
- 1300 433 572
- info@geeks2u.com.au
- geeks2u.com.au
3.9
Great
754 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful
Technician used simple, easy to understand tech terms to ask questions and offer advice. My tech issue could not be fixed for reasons outside technician's control. Was given suggestions on how to resolve my issue without outlaying big money
19 March 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback!
I'm sorry we weren't able to resolve your issues, but I'm pleased you had a positive experience overall
Worst company I have ever dealt with.
Worst company I have ever dealt with.
Chelsey the job number is 1158024. I have spoken to your company many times to try and sort this out.
28 January 2025
Unprompted review
Reply from Geeks2U
Hi Geoff,
I'm sorry to hear you haven't had a positive experience with us.
If you could share your job number or customer number, I can have a senior team member to discuss your service.
Kind regards,
Chelsey @Geeks2U
Great Technicians
Ajaz is very client focused and did everything asked of him.
17 March 2025
Unprompted review
Reply from Geeks2U
Thanks for the feedback Lloyd, we really appreciate it!
Reply from Geeks2U
Thanks Dylan, I'm so please you had a great experience with Roy!
Thorough and knowledgeable
My geek was kind and patient, working though my issues methodically. He was very knowledgeable and helped me set up my laptop to ensure I had a secure system. Very grateful
10 March 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Alison, we really appreciate it!
Printer installed by Geeks2U
Ian arrived promptly and quickly set to work sorting out the problem. He quietly and efficiently sorted out the problems, updated all necessary software and had the printer installed and operating correctly.
7 March 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Alyn, I'm pleased Ian could get everything sorted for you quickly!
Great service by Geeks2U
Very satisfied with the tech support provided by Geeks2U today. Prompt and efficient service by Kamal.
5 March 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Geoff! I'm pleased to hear Kamal could help
This place is a disaster
This place is a disaster. I called and asked to speak to a tech to explain my issue. that wasnt allowed so my details were taken down, skimmed, shortened, understated and then the ob was booked off that. What i allowed a whole day for htem to do they allowed an hour or so. What should have been a few simple tasks turned into a complete disaster leading me to lose my entire onedrive back up and all of my clients files. It will cost me tens of thousands of dollars in client relationships in the coming weeks and months. This has hurt my business in such a way that it may never recover. Along the way the english accent receptionist has been condescending, ignorant and misleading. This was my first attempt at getting tech support instead of doing it myself and it has backfired enormously. Just dont use them.
24 February 2025
Unprompted review
Reply from Geeks2U
Hi Lizzi,
Thank you for your feedback.
I can see Elijah has reached out to you and is currently working on a resolution.
We look forward to getting this sorted for you!
Kind regards,
Chelsey @Geeks2U
IT expert knowledgeable and efficient
We had been trying various troubleshooting methods to get our printer going again but when Jason arrived and I explained the issue, he immediately grasped the problem and how to fix it. He looked at the desktop computer and laptops and made sure they could connect to the printer and more importantly, they could print. He was very efficient.
27 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your review Liana, glad to hear Jason was able to help!
Great support with our computer.
He was extremely efficient and very professional It was a pleasure dealing with Asad, Regards, Russell Williams.
26 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Russell. We'd be more than happy to have Asad back out to you if you need help in the future!
Excellent service
Excellent service. Booked Monday, problem with my internet fixed by Durga the next day. Prompt friendly service, fixed my issue and gave me advice on what to do if I have problems again. Charged less than I expected for a job well done.
11 February 2025
Unprompted review
Reply from Geeks2U
Thank you Joanna for your review. We're glad to hear that Durga was able to assist
Brad was experienced, knowledgeable, well-mannered, interacted well with Jo-Anne, able to solve problems as they occured, and overall provided an excellent service and experience.
Brad was experienced, knowledgable
17 February 2025
Unprompted review
Reply from Geeks2U
Thank you Quattro for your feedback! Glad to hear Brad could help!
Late at night my PC froze !!
I had a major late-night IT problem, Geeks2U have an easy afterhours process to book a technician (Azim), who arrived on time the next day (a weekend) and fixed my problem fast. I have been using Geeks2U for many years, always great service
15 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Robbo, we're pleased we could get you sorted quickly!
Would not be without my Geeks2U annual renewal.
Complete resolution to the issues I was having and also the additional advice about the pros and cons of some apps I have on my laptop.
15 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Anthony! We really appreciate your continued business!
Terrific job
Paul did a terrific job. Was very knowledgeable and very personable. Explained how things went wrong and how to avoid them.
13 February 2025
Unprompted review
Reply from Geeks2U
Thank you Gordon for your feedback! Glad to hear Paul could help!
Geeks2U service is Top Class..
Geeks2U service is professional, prompt in response in my seeking help and very cost effective. Glenn, the Geeks2U person who provided the support was extremely helpful, very knowledgeable, corrected my computer issue in a friendly manner in a timely manner.
Glenn provided computer support for me a few years ago and because of Glenn's positive attitude and professional input...I strongly recommend Geeks2U and Glenn to anyone seeking computer support. Lindsay Borgas.
12 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your review Lindsay, glad to hear Glenn could help!
Fantastic Tech Support!
Melvin came out to my place the same day I called up and fixed all the problems I had with my new computer, old computer and 2 phones.
Nothing was was too big a problem and he explained everything to me as he fixed them one by one.
7 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your review Jennifer! Glad to hear you're happy with Melvin's work!
IT help at home
I can recommend Geeks 2U
Efficient, prompt and friendly service at your home.
5 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback Kirsty, we really appreciate it!
Usual good service
Usual good service! This is the 3rd (I think) time I've used Geeks2U. I don't have a bad word to say - they have been great!!!
3 February 2025
Unprompted review
Reply from Geeks2U
Thank you for your review Anna! Very glad to hear you've had such great experiences with us!
Geeks2U are the best
Richard is amazing! It was a large job and he did it with good humour, patience and talent. Cannot recommend him highly enough
29 January 2025
Unprompted review
Reply from Geeks2U
Thank you for your feedback! Glad to hear Richard could be of service!
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