This is a borderline scam. I purchased a t-shirt off of their website and when it was received it was the complete wrong color and not as pictured. I asked for a replacement item to which they agree... See more
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This is a horrible company. The clothing item I bought was VERY deceptively marketed. The item is just smooth polyester and all the detail that appears to show in the marketing pictures is just an ima... See more
Sadly didn't read reviews first. Ordered and made the mistake to pay extra for quicker shipping. Days later and it still hasn't shipped or even been told anything to do with my order. Emailed to just... See more
Company replied
One star solid. Incredibly poor fit on two completely different products. The overall quality is also not great. Fabric is not high quality, image rendering is mediocre. Not mad, just won't buy f... See more
Company replied
Company details
Information provided by various external sources
Best place to shop for 3D-printed hoodie, sweatshirt, T-shirt, legging and other TeeAllover clothes!
Contact info
United States
- gearhumans.com
1.5
Bad
368 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered Elvis pajamas and a sailing…
Ordered Elvis pajamas and a sailing Hawaii shirt. Pd for both . Only got the pajamas. Haven't gotten a response back at all. Said it was shipped together with the same tracking number. Only had 1 package. Need that shirt.
23 November 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
Rip off or scam
Rip off or scam, I can't decide. I paid extra for shipping, but the order has been months delayed and I did not get my order in time. They refused to refund me despite my reaching out several times. I am very disappointed in this company.
1 November 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
i ordered something Oct 13th (yes im…
i ordered something Oct 13th (yes im awear that i was cutting it close but that was ok cause i was gonna wear the item anyway) after 10 BUSINESS days, which they are more then happy to put in big bold letters like we are all Karens, asking for a tracking number. almost 4 days later i FINALLY get a tracking numnber. DHL only got even the notification that it needs to get something on NOV 3RD (doing the math its 15 BUSINESS days from order not counting the 13rd out of being nice). when asked if i could get something back for the fact that we are already past the max shipment/producing time but all i got was "whoops we had a over load of ordering and our wearhouse lost power" ..... which is convenient i would say... i could get something from Wish faster then these people it seems. from the other reviews im seeing they have no condolences or ways to better their issues...... how do i laugh at a responce... its LITERALLY a copy/paste of what they sent me... showing they dont ever read anything
12 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Bought a jacket marked down from $135…
Bought a jacket marked down from $135 to $79. This can hardly be described as a jacket. Cheapest pos I have ever been ripped off on. Air freely flows through it and I purchased same jacket from ali express for $14
13 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
HORRIBLE COMPANY
HORRIBLE COMPANY! DO NOT DO BUSINESS WITH THEM!!!!
0 stars
Ordered on Oct 11th
They just sent that it shipped on
Nov 6. Almost a month to process an order. I tried yo cancel the order way before it shipped and got robot responses from multiple emails i sent.
Customer service is horrible.
COMPLETELY UNNACCEPTABLE. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. I ordered this shirt for a halloween costume in 2022 not next halloween a year later, i doubt it shows up at all.
11 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
THE WORST
THE WORST
The site was advertising Halloween at the time i ordered. I ordered an in stock item and paid for express shipping so i would be sure to get my product. 14 days later it hasn't even shipped. They refuse to refund my money - deceptive practices and they dont care at all. Stole my money
2 November 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
If I could write less than 1 I would
If I could write less than 1 I would. I ordered my Halloween costume on 10/10. It is 10/27 and it still has not shipped. It's way too late to get the costume I want elsewhere. This is terrible
27 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Never received my item and no refund
Ordered a sweatshirt well in advance of Halloween, over three weeks. The Thursday before the weekend of Halloween parties it hadn't even been shipped. No refund policy and no attempt to resolve any issue. Don't throw your money away.
27 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
I ordered expresss 5-7 day shipping I…
I ordered expresss 5-7 day shipping I have no updates on my costume it hasn’t even been started and it’s almost too late for me to get it they don’t respond to my emails phone calls or anything I’d like my money back
13 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Due to Halloween overloaded orders and our warehouse had electricity problem, it will take more time to complete order. We're sorry about this inconvenience. We will try our best to deliver your order as soon as possible.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
This is a scam website do not order…
This is a scam website do not order from them!!
6 October 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Shirt was of poor quality and did not…
Shirt was of poor quality and did not fit; return was a ridiculous hassle requiring me to arrange return shipment to China. Reps' written English fluency was marginal, complicating things further.
2 August 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Reply from Gearhumans
We sincerely appreciate how much you liked your order and please know that the kind of happiness we brought you makes us strive to improve and better on both our service and product. If you are interested in any product and would like to make a custom one, do not hesitate to email us via support@gearhumans.com
We look forward to seeing you shopping back,
Gearhumans!
Bought the Moon Knight Hoodie
Bought the Moon Knight Hoodie. Fast delivery and great product. Better than the Hot Topic one! Great communication as well. Highly recommendend.
2 June 2022
Unprompted review
Reply from Gearhumans
We sincerely appreciate how much you liked your order and please know that the kind of happiness we brought you makes us strive to improve and better on both our service and product. If you are interested in any product and would like to make a custom one, do not hesitate to email us via support@gearhumans.com
We look forward to seeing you shopping back,
Gearhumans!
We order a product I was skeptical but…
We order a product I was skeptical but my son really wanted it. To my amazement it arrived prior than anticipated. The quality was better imagined! Customer Service was great . The communication was average but responsive.
10 April 2022
Unprompted review
Reply from Gearhumans
We sincerely appreciate how much you liked your order and please know that the kind of happiness we brought you makes us strive to improve and better on both our service and product. If you are interested in any product and would like to make a custom one, do not hesitate to email us via support@gearhumans.com
We look forward to seeing you shopping back,
Gearhumans!
Terrible experience - do not waste your money
Terrible experience...I ordered a Xmas product (Start Trek pajamas) in late November 2021 and the product never arrived (this is now April 2022) - I sent numerous emails to the company and received no response - also left voicemail on their customer service line which also was not responded to = the company completely ignored me - I paid for a product that I never received
4 April 2022
Unprompted review
Reply from Gearhumans
Thank you for your letter alerting us to the problem you have been having with your order.
We sincerely apologize for what we did and the inconvenience you have experienced.
Please help us to check your email, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
support mail NOT working
their support email sends back emails.
The tracking number said my package was shipped and then sent back, but I never received a notice.
I wrote to the email just to get "mail delivery subsystem" telling me the mail is not working.
4 February 2022
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. Our mail had some update so that's why mails were sent back but we did fix it now. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Absolutely terrible customer service and cannot return items
Absolutely terrible service. Avoid at all costs. Purchased two jumpers and paid extra for express shipping, it arrived 1 month later and the quality was awful and not at all as described on the website. We tried to return the jumpers but they would not allow it despite the website saying that they do accept returns and refunds. After several days of emailing back and forth they agreed to refund %30 of our total order and that's the best we were going to get. Do not shop with them you cannot return items despite what the website states.
13 January 2022
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Awful
Awful. Sent an absurdly over-sized item (no way this is a US medium) and then want more money to send a proper sized item. Avoid these scammers at all costs.
10 January 2022
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
False advertising, and horrible customer service
If I could give negative stars, I would give negative ten stars. I paid eighty dollars after shipping and handling for a hoodie. Well the hoodie looked beautiful in the pictures, but when it got here. It looked absolutely dreadful. I got the rpd resident evil hoodie with the raccoon police department logo on both arms. Well when it got here it wasnt even embroidered on the arms and front, like it clearly stated it would be. It was just printed. Well, the print is very blurry on the whole hoodie, and the things aren't in the places they should be. The elbow guards are on my forearms, the raccoon police department on the top where my bicep would be isn't a patch, rather printed and is very blurry. The rpd on the front was supposed to be embroidered is basically see through. The material of the hoodie is very cheap as well. The customer service told me a bunch of BS, and that basically it was my fault. that it says it wasn't supposed to be embroidered and through the pictures she asked me to send her about my issues said it wasn't blurry, and looked fine to her. I told them that it should've been embroidered on the front like it was said it would be, and that the raccoon police department badge on the arms weren't patched, and that it looked nothing like it did in the pictures on their website. She spewed off that I should've read the print. I said that I did, and it was supposed to be embroidered on the front and two patches on the arms were just printed on there and blurry. She offered me 10 percent off of my next purchase. I let her know she could keep the 10 percent off, and that I'd go to a place next time that makes quality products. 60 for that hoodie before shipping and handling, and it looks like it's worth 15 dollars tops. Very unsatisfied, and they did nothing to try and resolve it. Unless you want to add the ten percent off next purchase. I just wanted what I ordered, and got nothing to even close. Please do not shop with this company. The pictures on their website look beautiful, but nothing like what you get in person. Absolutely trash company. And I'm going to see about legal action if possible for false advertisement. I hope that they get shut down. So they can't rip anyone else off. I hope people read this, and think twice before using gearhumans. I'll be finding other places to leave this review as well so people DO OT GET DUPED
7 January 2022
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Read Reviews before buying from this company
I would suggest everyone read the refund page before purchasing from this scam artist website. Basically, the garment I purchased was a poor fit, the neckline was way too loose, the shoulders were way too big, and it looked really stupid when I tried it on. The item description states," Designed and constructed for the fit and comfort of the American body" Not everyone has an "American Body". I bought a medium, but it seems like parts of this garment are medium, some are extra-large. It's a total mismatch of sizes. When I contacted their customer service, I got much the same result as most others on here. They asked for photographic proof. I have sent them an email back and I am still waiting for whatever excuse they come up with to not send me a refund. I would never buy from this company again. I feel I got robbed and their customer service is indeed a load of old rubbish. If I could give negative stars I would.
6 January 2022
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
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