This is a borderline scam. I purchased a t-shirt off of their website and when it was received it was the complete wrong color and not as pictured. I asked for a replacement item to which they agree... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a horrible company. The clothing item I bought was VERY deceptively marketed. The item is just smooth polyester and all the detail that appears to show in the marketing pictures is just an ima... See more
Sadly didn't read reviews first. Ordered and made the mistake to pay extra for quicker shipping. Days later and it still hasn't shipped or even been told anything to do with my order. Emailed to just... See more
Company replied
One star solid. Incredibly poor fit on two completely different products. The overall quality is also not great. Fabric is not high quality, image rendering is mediocre. Not mad, just won't buy f... See more
Company replied
Company details
Information provided by various external sources
Best place to shop for 3D-printed hoodie, sweatshirt, T-shirt, legging and other TeeAllover clothes!
Contact info
United States
- gearhumans.com
1.5
Bad
368 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid $89 for two hoodies and never…
I paid $89 for two hoodies and never received them. Total scam
3 January 2022
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
Gearhumans Team.
I need a bunch of minus stars to rate…
I need a bunch of minus stars to rate this lying cheating company. Their photo and text promised a gold, sparkly dress. What I received was a piece of junk with no sparkle or shape, and they would not allow me to return it, offered me a ridiculously low rebate.
31 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
Gearhumans Team.
Happy with my sweaters
Updating my review.
There was a mistake at the post office. It was sent in 2 packages not one. Anyway so now i have my 2 sweaters. Very happy and will buy again. It is just not that warm, but that is ok, coz during winter i anyway wear a warmer tshirt under always.
Sent Nov 8, received Dec 19, so order your christmas sweaters earlier.
25 December 2021
Unprompted review
Reply from Gearhumans
We sincerely appreciate how much you liked your order and please know that the kind of happiness we brought you makes us strive to improve and better on both our service and product. If you are interested in any product and would like to make a custom one, do not hesitate to email us via support@gearhumans.com
We look forward to seeing you shopping back,
Gearhumans!
Awful scam company. Avoid forever
Awful scam company.
No response, requested my order to be cancelled within the time frame and still no reply. They have no motivation to contact anyone or send items I fear and will try to get away with theft. A quick report to Actionfraud I feel is in order
22 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
No goods
No goods. The company sent me a link for a tracking number which did NOT work. At this point I am considering steps to protect my rights as a consumer.
These reviews are troublesome.
My order is #TL5229
Peekskill, NY10566
20 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Do not under any circumstances order…
Do not under any circumstances order anything from this “business”. Customer support is an absolute joke, you’re better off make the items yourself.
20 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
Gearhumans Team.
No goods. No customer service.
I placed an order on Nov 30.
I emailed about adding to the order (buying more). No response.
I then emailed asking about shipping. No response.
I emailed multiple times again asking about shipping and delays. No response.
There have been 5-6 emails with no responses over several weeks.
There is no customer service.
I’ve asked for a refund but likely will get no response and will need to chase it up with the bank as this looks like a fraudulent business.
17 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Terrible customer service
Terrible customer service. No phone number to call. Garbage product. Do not order from this company!
14 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Where's My Order????
I'm more than willing to update my review if/when this transaction is complete, but as of this moment I am very unhappy. Placed an order on 11/30, and the money immediately cleared my bank. No issue. Received an email on December 5 that the order shipped, complete with tracking number. Good. Logged in later that day just to see when the item was estimated to be delivered. A message was returned that the tracking number was not found, and to give it 6~12 additional hours for the information to be input. That's fine. Busy season. It is now December 10. The same message continues to pop up whenever I enter the tracking number. There is no customer service telephone number for Gearhumans, nor do they have a chat option. I have now sent two emails asking for an update on my order, neither of which has been returned. Terrible Customer Service. Unacceptable. Terrible business practice. Will never order from this company again.
10 December 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
SCAMMERS
I paid $50 dollars (including express shipping) just for an item to come more then 3 weeks after. The customer service is terrible, they just repeat their policies and don’t try to resolve the issue. The refund/return policy is bs. I highly recommend going over it before you place an order, which I hope you don’t. I really hope their website gets taken down somehow. They robbed me and many more.
22 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Holy crap if I could give 0 starts I…
Holy crap if I could give 0 starts I would. I got a “sweater” per the description. It’s really a print on crap polyester and not a sweater at all. And it took 5 weeks to get here… DO NOT BUY AT ALL!!
12 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
TERRIBLE customer service
EDIT: After the generic response below the company only offered a refund of $7 when we spent over $40. Not happy and still DO NOT recommend this company to anyone.
TERRIBLE customer service! My husband ordered a shirt and it took weeks to come in. When it finally arrived it looked NOTHING like the photos online. We were finally given approval to return (which was a major hassle to even get in the first place) and we were told that we had to cover shipping both ways. The cheapest way to ship one shirt back to China is over $188. Absolutely ridiculous and a complete waste of money. I will never order from this company again!
12 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Bogus Return Policy
The most bizarre, subjective return policy I’ve ever come across. Unless you are willing to wait more than 4 weeks for your purchase, I do not suggest you order from this company.
9 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Terrible service
Terrible service. After ordering they told me about 7-10 day processing time in addition to shipping time. This was not mentioned anywhere on the site. I asked to cancel the order multiple times before it was shipped. They didn’t. I received it a week late which rendered the product useless. Completely dishonest and unhelpful. Don’t order from them ever.
5 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Make sure you read all the fine print…
Make sure you read all the fine print with this website on order changes, returns, refunds, and exchanges. The site tries to entice you to spend enough to get the free shipping, but if you do you won’t receive your product for 3 weeks to a month or more. Paying extra for shipping is the only way to get your items in a reasonable amount of time. You have 12 hours to change or cancel your order. Once past 12 hours you are out of luck. The quality isn’t great either, and they know it. There is a specific clause in their fine print that says you can’t return the products if the material is bad. I would not recommend Gearhumans.
4 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Do not promote this company!!!
Same awful experience as most. Scammed. Copy and pasted replies that do nothing to fix issues. Short term profits over customer service. You can see it in almost every poor review. Sad excuse for retail.
3 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Terrible Company, avoid at all costs!!!
I ordered a hoodie as part of a costume for an event and paid for expedited shipping. They company never shipped the item, when I contacted them they told me it was "just shipped". I was sent a tracking number that did not work and then told no refunds. I was also told they do not agree to ship your package at any time, so the extra I paid for expedited shipping was pointless. The customer service reps were also terrible, they just sent me screen captures of their policies on their webpage, some even contradicting themselves. Do not order from this company, they are scammers.
EDIT:
I did contact your company and was lied too multiple times, then when my CC company contacted your company they were sent false information about tracking/shipping dates that were not correct. I am having them review this purchase for fraud again and will continue to pursue action against this company until this is made right!!! I have plenty of time to continue to pursue this issue with my CC company and ensure every review service gets a copy of my terrible experience and it is FREE to do so. Please do not do business with this company, they are extremely unethical and possibly guilty of some criminal offenses as well.
3 November 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
BUYER BEWARE!!!!!GEARHUMANS IS A CON!!!!!!!
Ordered a shirt as part of my holloween costume on the 20th and paid extra 20 for 5-7 day shipping. Here I am on the night of the 29th still no package and needing the item tomorrow. They never even sent me a tracking number for my order so I can't even find it. I can't get ahold of anyone from the company and while looking online for numbers I can try to call to get answers i come to find out the reviews from this company are horrendous. Buyer beware!!!!! Almost all reviews I have found about gearhumans are all the same thing. The clothing is made from super cheap materiel, their sizes are completely off from what they say they are. There customer service is a joke,they will send you 1 email saying sorry the hear about your bad experience how can we help and then you will never hear from them again. And the images are extremely blurry and look nothing like they are pictured. All of these are almost in every review I found about gearhumans. Also found out if you look on their site under FAQ it states they don't offer 5-7 day shipping but are still glad to charge you for it(most common complaint I found was paid for 5-7 day shipping but took weeks to arrive). Its a company run buy clowns that pretty much rip you off. Do yourself a favor and save your time money and headaches. This company is trash.
30 October 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Poor Quality. Do not Recommend.
I ordered 2 medium size shirts. Items took 5 weeks to arrive, and when they did come, they did not look like the pictures, and the sizes were larger than the size chart specifications by several inches.
Though I sent pictures to verify this, customer service was no help and did not accept returns.
29 October 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Ignorant and scummy
I requested a small change to my order within 12 hours of placing it. 3 days later, their support team told me I waited more than 12 hours to change the item, so they can't do it. I replied I did, and to check the timestamps. They replied "OK, we'll do it, we're going to refund you the difference but deduct the cost of the materials we bought for your original order." On top of that, I paid $20 for shipping to receive the item in 5-7 business days, only for them to tell me there's an ADDITIONAL 7-10 business days of processing time on their end before it's shipped. They refused to refund my money, so I now need to open a claim with my bank. DO NOT buy from them.
28 October 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.