Official Gatwick Airport Parking Reviews 

20,678
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

We went to Majorca for a week and it was well worth a little bit of extra money just to be terminal adjacent. It would be helpful though if the car park had those green lights above bays to show you w... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

From booking to arrival, was great only a short walk to the airport the position was excellent. Only bit I got a bit confused on was do I go in a certain zone red orange blue etc, so just parked anywh... See more

Company replied

Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,678)

4,001 reviews in the last 12 months

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Rated 5 out of 5 stars

Cheaper than a taxi

Easy to book, straight forward parking, close to terminal and cheaper than a taxi or cab, so convenient.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how cheap the parking is in comparison to a taxi. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

We always use Gatwick Official parking

We always use Gatwick Official parking. It is secure, easy, and well-priced. The buses are always very reliable and it makes it easy for us.

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Louise

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how reliable our shuttle buses are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Additional charge

The actual parking experience was as expected and would definitely book again! However we booked four cars that day because we travelled as a family of ten, on leaving car park A two cars in our party had to pay a £10 drop off fee because on leaving the the car park the signage to exit was not clear and they ended up going through the passenger drop off area!

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Caroline

Thank you for taking the time to share your feedback regarding your recent experience with us.

We’re sorry to hear of the difficulties experienced when using our parking and for the additional charges.

Should you wish to discuss this further our Times24 Customer Services Team will be more than happy to help, they manage the drop off zone, please visit www.times24.co.uk/contact-us.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good services

8 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sergiy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good our services are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

As easy as 1 2 3.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Whoopsboy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it all was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

On both outward and homecoming trips we…

On both outward and homecoming trips we found the service both professional and friendly

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Anthony

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how professional and friendly our team are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Decent experience

Decent experience. Easy to book at acceptable price but the overstay charges aren’t cheap and the reason for overstay is usually delayed flight which isn’t my fault. Seems a bit harsh!

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Paul

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it is to book direct with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Very good

Very Good
Would use again.

28 June 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dave

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good it all was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always, efficient, friendly, easy and flexible on retiming if needed. 😎

4 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how brilliant the parking always is on your visits with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book on the app

Easy to book on the app. Good parking space and bus service to and from the terminal. Number plate recognition works really well.

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Terry

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it was to book on the app. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy and convenient

Very easy and convenient, no issues or problems. Great price too

27 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Simon

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy and convenient the parking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It fairly easy to park there the bus…

It fairly easy to park there the bus service was very good the same on the way back

2 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Graham

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it was to park with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Left car for 10 nights,when i got home…

Left car for 10 nights in valet parking,when i got home in early hours of morning noticed 2 dirt marks of roof liner inside car. Emailed customer services,apparantly i should have checked over car before leaving car park. Oh yes,at 3:30 in the morning i need to be inspecting the inside of my car and looking at the roof. I even provide photos before and after as had taken a photo of family in the car. Still not intrested,guess the marks appeared all by themsevles. Had to pay to get roof cleaned.Poor customer services. As i cant reply to gatwicks email,i have complained twice and escalated this issue and they have said there is no case.

24 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear S obrien

Thank you for taking the time to share your feedback.

We're sorry to learn of your experience with our car park team.

We aim to provide the highest quality service and care to all of our customers using our valet services and we're disappointed to hear of your recent experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

As previously

As previously, secure parking, easy to use, frequent transfers to the terminal. Good system. Easy to book.
Excellent.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr R Walden

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book, easy to use and secure with frequent transfers, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy & straight forward to book.

29 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Julia

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and straight forward to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Positive experience

Positive experience. Quick, safe and convenient.

2 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Phil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick, safe and convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

The overall experience was very good

The overall experience was very good.
The most disappointing thing was the experience of when you left the office, we encountered an extremely long wait to use the lifts to get back to the car!
Very long queues which on Monday am 3rd August,queued back past the the office, only 2 lifts in operation.
Come on Gatwick, l know you are usually better than this , 20 minutes to get back to your car due to poor operations of the lifts, after a long flight isn't acceptable!
I would have given 5 stars 🌟 if this had not happened..

3 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rob

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Holiday parking

Easy to book, easy to find the place. Staff were lovely. Car was ready when we arrived back from holiday. Overall great service with reasonable price.

23 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Katarina

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and easy to find with lovely staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It's a car park.

I got a 20% discount on the booking which always comes in handy. Everything was done online and it was all good.

3 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jon

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and straightforward experience

Easy and straightforward experience

2 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear OliK

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and straight forward, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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