Gatewrights Reviews 

91
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our experience with Kerrie and Steve at Gatewrights was first class from start to finish. Nothing was too much trouble and the advice we received was spot on and helped us decide on the best gates for... See more

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Rated 5 out of 5 stars

How pleasant to find a local family firm that does a great job. We needed a new side gate at home and being an unusual size decided to use Gatewrights. They did not disappoint. From the advice given... See more

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Rated 5 out of 5 stars

So pleased with this gate. It looks beautiful and is excellent quality and so well made. It arrived on time and very well packaged. We have had so many compliments from people walking by. We bought a... See more

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Rated 5 out of 5 stars

Quality and service are really hard to find but Gatewrights manage it without any fuss or hassle. Online ordering is easy and communication is clear and quick. The gates are delivered well wrapped and... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

We manufacture a variety of styles of wooden gates to suit all entrances. Nearly all can be made to measure in both width and height. We supply them in kiln dried hardwood or softwood, timber specifically chosen for its quality and durability. As we’ve grown through the years since we started in 1982 we have become a highly successful wooden gate manufacturer, yet we are still a small family business with the same values as when we started.


Contact info

4.9

Excellent

TrustScore 5 out of 5

91 reviews

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4.9

All reviews

(91)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb quality, service and value

Really great service and quality from Gatewrights. Kerry & the team couldn't do enough to help and guided me through the sizing and design process, always on hand to help. The gates arrived when they said they would and they are very high quality and fit perfectly.
Highly recommended!

7 April 2023
Unprompted review
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Reply from Gatewrights

Thank you for your review, we really do appreciate it :) Stay Safe

Rated 5 out of 5 stars

Great quality timely work just as described

Great quality work from UK manufacturers, my third gate order with them since 2011-12 and both previous gates still going strong. Latest looks just as good and Gatewrights helped out with supplying some extra trim to our spec.

24 April 2023
Unprompted review
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Reply from Gatewrights

Ahhh thank you, we really appreciate the review. Its been a pleasure doing business with you. Stay Safe

Rated 5 out of 5 stars

Gate Close

The first thing I need to say, is that I needed an automatic gate close. They can be quite expensive. Not only was the price great with this company, but my delivery was here in 2 days, great service, so I give them credit where credit is due.well done Gatewrights.

15 March 2023
Unprompted review
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Reply from Gatewrights

Thank you for your lovely review, it was a pleasure doing business with you :)

Rated 5 out of 5 stars

Quality and service are really hard to…

Quality and service are really hard to find but Gatewrights manage it without any fuss or hassle. Online ordering is easy and communication is clear and quick. The gates are delivered well wrapped and protected and without any damage. I've used them twice for different styles of gate and would definitely use them again.

15 March 2023
Unprompted review
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Reply from Gatewrights

Thank you so much for your lovely review, it's very much appreciated :) Stay safe

Rated 5 out of 5 stars

carpenter VERY happy

I brought two side gates and a side panel , they were delivered on time and completely wrapped so well to avoid any damage , and the fittings came boxed separately , Kerrie in the sales office was absolutely fantastic in helping me design and measure the gates , i installed them on Saturday and they fitted perfectly and look fantastic . I cannot recommend this company high enough ! , the price was half of other companies i tried and FREE delivery , the quality was second to none , thank you so much for making our experience so easy , i would definitely recommend this company

25 February 2023
Unprompted review
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Reply from Gatewrights

Such a lovely review, thank you so much, we really appreciate it and enjoyed doing business with you. Stay Safe.

Rated 5 out of 5 stars

A PERFECT EXPERIENCE! We have recently had some gates…Perfect experience

We have recently had some gates installed to our drive at the side of our cottage in Norfolk, supplied by Gatewrights. Having measured up using their very easy-to-follow guide and with invaluable help offered by the very professional Kerrie in their sales office, I accepted their very reasonable quote, a date last week was agreed for the installation and their installer Chris duly arrived with said gates and proceeded to install them. The gates were superb and exactly as I ordered including all the black fittings and Chris had the gates fully installed within the same day, the result of which I was incredibly pleased with. Throughout the project the staff at Gatewrights were extremely helpful and professional and I have no hesitation in highly recommending them to any potential client. Absolutely brilliant!

1 February 2023
Unprompted review
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Reply from Gatewrights

Thank you so much for such a lovely review. Throughout the process it has been an absolute pleasure doing business with you and we hope you enjoy your gates for many years to come.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish with the ordering/purchase and delivery of my garage doors - would highly recommend.

16 November 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for the review, we really do appreciate it :)

Rated 5 out of 5 stars

Excellent from first to last contact…

From first to last contact this company has been excellent. They communicate helpfully and promptly, guiding the buyer at every stage of the process. The installation was on time, the installer friendly, quick and professional, and when a rare problem occurred they sorted it out immediately. Our gates are lovely and we are so delighted to have dealt with such an efficient and friendly group of people.

16 November 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for such a lovely review. We are delighted you were happy with your gate and the service provided. Stay Safe

Rated 3 out of 5 stars

Great Product but Poor Customer Experience

Gate arrived as expected on 31 August. I was ‘wowed’ overall as the gate was clearly built by a true craftsman. Sadly, it had been damaged during transit and when I contacted the company, I was encouraged to ‘sand’ out the 2mm dent in the frame myself! I persisted with my request for the gate to be repaired by the company and eventually they arranged for their courier to collect it. Their courier is woeful - on three separate days I waited in all day for a collection (the only commitment given is collection between 8am and 6pm) and the courier never arrived. Eventually it was collected. Return was promised on 20 September but the courier ‘ran out of time’ and wasn’t able to deliver it. Eventually received today. I accept that the failings of the courier are not the company’s fault but I had to constantly chase for updates and all I received were apologies for the time that I had wasted. All in all, with deliveries and collection I have had to ‘wait in’ for 6 days. In all honesty, the undoubted quality of the product is let down by their courier and approach such that the overall customer experience is disappointing.

21 September 2022
Unprompted review
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Reply from Gatewrights

Hi Philip, thank you for your review. Firstly we are so pleased you are loving your new gate :) With regards the request for a repair, we made the arrangement with the courier and yourself the next working day after you reported the damage to us. I can only apologise on behalf of the courier for their delay in collecting the gate from you, unfortunately once we put a request in we hold very little sway in the collection/delivery. I have checked our emails and counted 16 that we sent you from point of arranging the collection to the gate being re-delivered to you so I am unsure how you feel we didnt stay in touch, this amount is not including the telephone calls in addition to the emails. We received the gate back at 12.20pm on 15th and re-dispatched it at 7am the following morning, we advised delivery wouldnt be until the Tuesday due to the funeral of Her Majesty Queen Elizabeth on the Monday (although I appreciate the couriers didnt deliver until the Wednesday of which I believe they were a little inundated on the Tuesday due to catching up themselves from the back log caused by the bank holiday for the funeral). All this aside I hope you enjoy the gate for many years to come. Stay Safe

Rated 5 out of 5 stars

Driveway gates

Love are new driveway gates, finish and quality are excellent, I also found the web site easy to use and answered all the questions required to order. I had to phone the office to amend the order adding there ironmongery fitting service, Again excellent. What a joy it is to deal with a company like this , I wouldn’t hesitate recommending and using them again.

25 August 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for posting your review, we really do appreciate it. If we can be of any further assistance just shout. Stay Safe

Rated 5 out of 5 stars

Hardwood gates

I recently purchased a pair of hardwood gates from Gatewrights and I would like to express my complete satisfaction with them. The workmanship and finish is first class and with treatment and care they will give many years of good service
I would like to thank Kerry for her help in getting the correct opening dimensions so that everything fitted spot on

19 August 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for your lovely review. It was a pleasure to be of assistance. Stay Safe

Rated 5 out of 5 stars

Amongst the best

Have had the great pleasure of finding this great company, got some oak gate posts with a read routered down the corners, planed and oiled, they look fantastic and I couldn’t find anyone else that offered this service, been in the building for 40 years and used numerous people over the years but this company rank amongst the best, highly recommend them

12 July 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for taking the time to give a review, we really appreciate it :) Stay Safe

Rated 5 out of 5 stars

Even better than expected.

Having seen pictures we expected nice gates. They were amazing, much better then we expected. We would happily recommend them to anyone.

28 June 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for the review, you have been a delight to work with from start to finish.
Stay Safe

Rated 5 out of 5 stars

Very pleased with our new gates

Very pleased with our new gates, fantastic quality and really well made. We did quite a bit of shopping around before deciding on Gatewrights and yes, I could have got them a bit cheaper, but in the end you get what you pay for, which in this case, was a fantastic pair of gates, that look as though they will last for years.

28 June 2022
Unprompted review
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Reply from Gatewrights

Thank you so much, we are very grateful for your review, it has been a pleasure working with you.
Stay Safe

Rated 5 out of 5 stars

Great Gate, Good Service!

I had to replace an old and rotten side gate but could not find a gate in big DIY stores that I liked, they were all very flimsy. I had also been given an exorbitant quote by a local company to replace my gate like for like. I then found Gatewrights online and ordered a gate from them. The website was helpful when ordering, outlining all the various options and accessories. Delivery happened on the day agreed. The gate was well packaged and as soon as I removed the packaging I was immediately impressed with the quality of workmanship. It was very solid and had obviously been constructed with care and an eye to detail and finish. I have now installed the gate myself using the accessories I had ordered, including the Gatemate lock. We now have a gate that is more solid than the one we had with a very secure and practical gate lock. We are very happy with the quality of the gate and I am sure it will last for years to come. Competitively priced. Great service too. I would highly recommend this company.

21 June 2022
Unprompted review
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Reply from Gatewrights

Hi James,
Thank you so much for such a glowing review.
As a small family run business we really rely on such comments to keep growing.
We are so happy that you are pleased with the gate and thank you for your business.
From all the Gatewrights team

Rated 5 out of 5 stars

Excellent service purchased side gate…

Excellent service purchased side gate the quality and workmanship are second to none would 100%reccomend very happy customer

26 May 2022
Unprompted review
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Reply from Gatewrights

Thank you for such a lovely review, we really appreciate it :) Stay Safe

Rated 5 out of 5 stars

Gatewrights products put to the test

My husband tried to build a pair of gates by himself. He perhaps wished he hadn't - it took him ages and was hard work. Gatewrights provided the posts, hinges and lock, all delivered quickly. Thankfully, advice along the way was generously given and extra bits sent out swiftly when needed. Would certainly recommend the products and next time I would get Gatewrights to do the whole job, it would have been much easier.

4 May 2022
Unprompted review
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Reply from Gatewrights

Thank you for your review, we are really glad we could help. Stay Safe

Rated 5 out of 5 stars

Excellent Custom Side Gate

Gatewrights were the only company that I could find that could accommodate the size of gate that I needed. I was seriously impressed with the quality of both the packaging and the gate itself when it arrived. The size of the structural timber and quality of construction put the previous gate to shame!

26 April 2022
Unprompted review
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Reply from Gatewrights

Thank you so much for taking the time to leave a review, it is very much appreciated. Stay Safe

Rated 3 out of 5 stars

Gate arrived quickly but with some damage.

Gate arrived quickly but with some damage and short some screws. I requested nails and screws, got the nails, requested the screws again but still nothing.
Shoddy customer service.

2 April 2022
Unprompted review
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Reply from Gatewrights

Hi Robert, thank you for your review. I did reply to your email saying the screws you requested were not for the item you mentioned, so I think you may have used the wrong screws from the pack we sent. If you want to call the office, I can run through the screw pack with you and obviously if any are missing they will be sent out straight away but as I hadnt heard anymore I assumed you had sorted it. Stay Safe

Rated 5 out of 5 stars

Excellent quality gates

We recently had our Gatewright gates delivered and fitted them this weekend. The quality of the gates and fixings is excellent and we are delighted with them. I would fully recommend this company.

22 March 2022
Unprompted review
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Reply from Gatewrights

Thank you very much for taking the time to give us a review, it is very much appreciated. Stay Safe

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