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Gate1.co.uk Reviews 323

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TrustScore 3 out of 5

2.9

Airline Ticket Agency
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See what reviewers are saying

Rated 1 out of 5 stars

Hi, I booked ticked from them unfortunately my name spellings are wrong on my ticket and this was system error. Booking I'd 10206990. I asked them to correction but they emailed me that I have to buy... See more

Rated 3 out of 5 stars

Information on baggage was not laid out clearly. Would have been useful to be able to see flight details at all stages of booking process. Seat selection not available for some long haul legs but no i... See more

Rated 4 out of 5 stars

So I see there are a number of terrible reviews but tbh they have not been that bad. Yes the customer service is non existent, shocking infact and the the site badly designed and needs a major upheav... See more

Rated 4 out of 5 stars

Although I always feel worried by the nature of these websites - taking me from one site to another - this went quite smoothly. I won't be satisfied (breath easier) until I receive confirmation of the... See more

Company details

  1. Airline Ticket Agency

Information provided by various external sources

We will help you making your decision. We aim to supply you all the information about a flight we can get so you can decide what is important to you! So we will offer you the on time performance of our flights, information and previews on airlines and their service on board. We will show you the Seat Pitch in economy on different airlines; a nice thing to know when choosing a long haul flight. We also look for nearby airports which could result in a cheaper fare. With just one click on the map you can see how to get to the (alternative) airport. Gate1 will show you the environmental friendliest flight and give you the option to compensate your CO2 emissions. These are just a few examples on how we can make your choice easier.

Contact info

2.9

Average

TrustScore 3 out of 5

323 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Website was easy to search

Website was easy to search, and quick to order the flight. I only have one minor criticism: after I had paid for the tickets, I only had the confirmation on screen, and a reference number. It then took quite a long time (about 45 minutes) for the invoice and email confirmation of the booking to arrive. So in the meantime, I had no information about what flight I had booked, which left me wondering whether it had really worked. While I was waiting for this to arrive, I tried to register an account on the website, but (despite receiving an email about this quite quickly, before any news about the flight booking) I have so far been unable to activate this account. So I think that overall this is a good booking service, and the prices are excellent, but the email/web interface is not optimal.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. I paid for a ticket and for a premium telephone support. Reached the airport where I got informed by the airport staff that I cannot check in since my ticket doesn't show up in their system. I tried calling Gate1's 'premium' support line and lo and behold, no one ever picks up apparently due to the popular COVID excuse. Gate1 answered my emails though expecting me to the do the whole rigmarole of speaking to the staff while only ever responding to me on intermittent emails. After having denied boarding, the email support has been lackluster to say the leasy, especially now that it comes to me being compensated for the flight I was denied boarding for and the stress it has caused me. It's been over a month since i have been chasing Gate1 about my compensation and the lack of response is just annoying.

26 July 2023
Unprompted review

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