Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service next day certificate…
Excellent service next day certificate delivery
19 February 2025
Very Good
Very quickly carried out and an issue that came up regarding timing and date booking was quickly solved.
13 February 2025
Flexible company the Gas Engineer…
Flexible company the Gas Engineer worked with landlords tenant to arrange a convenient time to complete the check which was completed.
10 February 2025
First visit cancelled but did come
First visit cancelled but did come - still awaiting certificate
6 February 2025
Satisfied customer
After initial disappointment with cancelled appointments you quickly made arrangements for a new Engineer who was nothing but superb . Arrived on time, explained everything in detail and was so help with tips and advice. Well done to Antony
30 January 2025
So easy from start to end
So easy from start to end. I’ll use this company for my all rented properties gas check and their price is very competitive. Thank you
27 January 2025
Engineer was very prompt and professional.
The work was timely and accurately completed.
20 January 2025
Would definitely recommend
Prompt and timely communication and service. Even contacted me to notify me that I'd paid twice and are refunding me the payment I made by mistake. Would definitely recommend and use again.
22 January 2025
Horrible experience and total waste of time.
The engineer attended a day late for a double boiler safety certificate job I had stressed was urgent. He refused to talk to me when I phoned during the job to ensure he had been instructed correctly, then left half the job undone. I made a dozen phone calls to customers service, over 2 days, to try to get the job finished. He then accused me of only booking for a single boiler (which I did not), and alleged that the house was split in 2 (which it is not). He refused to return to finish the job, and I was sent a refund instead, a week after paying for the job I had stressed was urgent. It was a horrible experience, and I will never use the company again!
22 January 2025
Reply from gassafetycerts.com
Hello Heidi,
We are truly sorry for the experience you had with our service. This is absolutely not the level of professionalism or reliability we strive for, and we sincerely regret the frustration and inconvenience this caused you.
We acknowledge that our engineer attended a day late for what was an urgent job, which should not have happened. Furthermore, it is unacceptable that your concerns were not properly addressed during the visit and that you had to make repeated calls to our customer service team to try and resolve the issue. We also apologise for any miscommunication regarding the booking details, and we understand how frustrating it must have been to receive a refund only after an unnecessary delay.
We want to assure you that a full refund was issued on 22nd January, and we deeply regret that we could not rectify the situation sooner. Please know that we take this feedback very seriously and will be addressing the issues raised to prevent similar occurrences in the future.
Again, we are truly sorry for the distress caused, and while we understand your decision, we would have loved the opportunity to restore your confidence in us. If there is anything further we can do, please don’t hesitate to reach out.
Best regards,
Hayley
Customer Service Manager
Drawn out service
Got the certificates sorted, but it was a very drawn out process. Communication was poor, this could be improved by appointment confirmations. I wouldn't use this service if you are in a particular rush for the work.
17 January 2025
Gas Safety Check
Timely reminder.
Prompt response when authorised.
Accommodated the necessary appointment time expediently.
Engineer completed the job efficiently.
No hassle at customer end, good work.
9 January 2025
Helpful Engineer…
Very friendly engineer and gave guidance on such things as water pressure and boiler servicing. Helpful
15 January 2025
Only can give 3 stars because on the…
Only can give 3 stars because on the report it said we needed a chain for the cooker and there was no alarm in the boiler cupboard. There is an alarm and it is tested monthly by my tenant!!!
15 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.