Constant breakdowns, long wait for expensive parts and very unreliable. Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also... See more
Company replied
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See what reviewers are saying
Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Ch... See more
Company replied
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional. If they have occasion to to come for servi... See more
Company replied
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installatio... See more
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Company details
Written by the company
With over 30 years of experience, Gartec provides high-quality platform lift solutions that are versatile, reliable, and energy-efficient. Serving the commercial, trade, and home sectors, we specialize in full turnkey solutions, combining expert knowledge with exceptional service to support accessibility and futureproofing needs.
Contact info
Gartec, HP19 8HL, Aylesbury, United Kingdom
- 01296 397100
- sales@gartec.com
- gartec.com
4.3
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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If I could leave no stars I would
If I could leave no stars I would. We have a contract for a biannual service and after their first visit they have left the lift unusable. No response from them despite multiple messages.
25 October 2024
Reply from Gartec Lifts
Dear Vera,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused and for any frustration you experienced from our lack of communication. This is not the standard of service we strive to provide, and we're committed to making this right.
We understand the importance of having a fully functional lift, and we regret that it was left unusable after our visit. Our team is currently investigating what went wrong, and we will reach out to you as soon as possible to discuss a solution.
Thank you for your patience, and we look forward to regaining your trust.
Best regards,
The Gartec Marketing Team
Pleasant and helpful engineers.
15 October 2024
Reply from Gartec Lifts
Dear Jane,
Thank you so much for your kind words! We're thrilled to hear that our engineers were pleasant and helpful during your service. Providing excellent customer experiences is our top priority, and feedback like yours means a lot to us.
If there’s anything more we can assist you with in the future, please don’t hesitate to reach out.
Best Regards,
The Gartec Marketing Team
Quality Service for our Lifting Equipment
Quality service given to our lift, in a timely and effectively way. Responses time of the team is exceptional and the technical expertise in resolving our lift issues is commendable.
28 October 2024
Reply from Gartec Lifts
Dear Temi,
Thank you for taking the time to leave such a fantastic review! We’re delighted to hear that you were pleased with the quality, responsiveness, and technical expertise of our team. Providing timely and effective service is incredibly important to us, so it’s wonderful to know we met your expectations.
We look forward to continuing to support you and ensuring your lift remains in top condition. Please feel free to reach out if you ever need further assistance!
Best Regards,
The Gartec Marketing Team
Contrasting service from the same company
The admin team responded quickly and positively to my email. This is in complete contrast to their maintenance department, which is lamentably inefficient.
5 September 2024
Reply from Gartec Lifts
Thank you for your 5-star review and for sharing your experience with us! We are pleased to hear that our admin team was able to assist you promptly and positively.
However, we regret to learn about your less-than-satisfactory experience with our maintenance department. This is not the standard of service we strive for across the company, and we will be looking into this to ensure that improvements are made. Your feedback is invaluable in helping us enhance our services, and we truly appreciate your honesty.
If you have any further concerns or need assistance, please don't hesitate to reach out. We’re here to help and ensure that all aspects of our service meet your expectations.
Best regards,
The Gartec Team
We had a major breakdown on our lift
We had a major breakdown on our lift, the engineer explained exactly what had gone wrong and the approximate price of the replacement parts. Our estimate came in quick and they came within two weeks to fix it.
10 October 2024
Reply from Gartec Lifts
Thank you for your fantastic review! We’re so glad to hear that our engineer was able to explain the issue clearly and that our service office admin team provided you with a quick and accurate estimate for the replacement parts. It's great to know that we were able to fix the lift within two weeks and get everything back in working order.
Your positive feedback is truly appreciated, and we're happy to have been able to resolve the problem efficiently. We look forward to assisting you again should you need anything in the future!
Best regards,
The Gartec Team
Reply from Gartec Lifts
Dear Tony,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our engineer provided excellent service and exceeded your expectations. Your satisfaction is our top priority, and we’re happy to have been able to assist you.
We look forward to helping you again in the future!
Best Regards
The Gartec Team
Extremely satisfied.
Kept very informed about time and what was entailed.
Engineer arrived on time, is the same person as has been here before, very polite and friendly, does job cleanly and with no fuss, explains anything that we wish to know, is reassuring and instills confidence.
12 September 2024
Reply from Gartec Lifts
Dear Elizabeth,
Thank you so much for your wonderful review! We’re thrilled to hear that you were extremely satisfied with our service. It’s fantastic to know that our engineer’s professionalism, friendliness, and clear communication made a positive impact.
We always strive to ensure our customers feel informed and confident in our work, and we’re glad that we could deliver on that for you.
We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
The Gartec Team
Gartec identified a major problem
Gartec identified a major problem, a quote was made and accepted very promptly, but unfortunately the delivery of parts was very slow and our lift was out of action for over 3 weeks, which is an unacceptable delay bearing in mind we have disabled persons who are totally reliant on the lift working. This was not their fault, and the service they provided was excellent, but there should be a more reliable supply of spare parts as we were quoted a maximum downtime of two weeks.
5 September 2024
Reply from Gartec Lifts
Dear Ralph,
Thank you for your detailed feedback and for recognising the service we provided. We're glad to hear that we were able to identify the issue and that you found our team’s efforts to be excellent. However, we fully understand the frustration caused by the delay in receiving the spare parts and the impact this had, especially given the reliance on the lift for disabled users.
While the delay was beyond our control, we acknowledge that it should not have extended beyond the quoted two weeks. We take your feedback seriously and are working with our suppliers to ensure a more reliable spare parts supply going forward.
We truly appreciate your patience and understanding and are committed to ensuring that such delays are minimized in the future.
Best regards,
The Gartec Team
Reply from Gartec Lifts
Thank you for your feedback! We’re glad to hear that the new engineer was able to check all the main points and provide you with a satisfactory service. We appreciate your trust in us, and we’re pleased that everything went smoothly.
Best regards,
The Gartec Team
Gartec responded quickly to our request…
Gartec responded quickly to our request and installed the replacement motor as soon as they received it from the supplier.
4 October 2024
Reply from Gartec Lifts
Dear Rodney,
Thank you for your kind review! We’re pleased to hear that you were satisfied with our quick response and efficient installation of the replacement motor. Providing timely and reliable service is our priority, and we're glad to have met your expectations.
We appreciate your feedback and look forward to assisting you in the future!
Best regards,
The Gartec Team
The job was done as expected
18 October 2024
Reply from Gartec Lifts
Dear Nigel,
Thank you for your feedback! We're pleased to hear that the job was completed as expected. Providing reliable and consistent service is important to us, and we’re happy to have met your expectations.
Best regards,
The Gartec Team
Reply from Gartec Lifts
Dear Sue,
Thank you for your feedback! We’re glad to hear that you had another positive experience with our team and that the engineer was able to provide great service once again.
We appreciate your support and look forward to working with you again in the future!
Best regards,
The Gartec Team
Would have been 5 stars if you had…
Would have been 5 stars if you had called me when engineer couldn’t come on the day arranged
14 October 2024
Reply from Gartec Lifts
Dear Barry,
Thank you for your feedback, and we sincerely apologize for not contacting you when the engineer was unable to attend. We understand how important it is to keep our customers informed, and we’ll certainly be more proactive in the future.
We appreciate your understanding and look forward to delivering a 5-star experience next time.
Best regards,
The Gartec Team
Lift repairs
Turned up as promised before 9am on a Monday morning, identified the problem and carried out repairs before the start of business was impacted.
30 September 2024
Reply from Gartec Lifts
Thank you for your excellent review! We’re thrilled to hear that our team arrived as promised and efficiently carried out the repairs before business hours were impacted. Timely and effective service is our priority, and we’re glad to have met your expectations.
We appreciate your feedback and are here whenever you need us in the future!
Best regards,
The Gartec Team
Poor service experience
Cancellation of date given due to sickness of engineer
Delays in visits to site and had to ask for a quicker response.
Once engineer arrived on site and left saying lift was repaired within an hour the lift was faulty again.
17 October 2024
Reply from Gartec Lifts
Dear Barry,
Thank you for sharing your experience with us, and we sincerely apologize for the delays and issues you faced. We understand how frustrating it must have been, especially after the initial visit, and this is not the standard of service we strive to deliver.
I’d like to update you that our service manager has spoken with you directly following the most recent visit, and the lift has been returned to service. We appreciate your willingness to monitor its performance over the next week, and our team is ready to assist should any further issues arise.
Your feedback is important to us, and we are committed to improving your experience moving forward.
Best regards,
The Gartec Marketing Team
As a private dwelling
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional.
If they have occasion to to come for services etc., they are aware my husband has Alzheimer's and go the extra mile for us.
19 September 2024
Reply from Gartec Lifts
Thank you so much for your kind words and for taking the time to share your experience. We’re truly pleased to hear that our team has been helpful, reassuring, and professional in your interactions with us. We understand how important it is to feel confident and comfortable. We’re glad to know that our team goes the extra mile to support you and your husband.
Your feedback means a lot to us, and we look forward to continuing to provide the care and service you deserve.
Best regards,
The Gartec Team
1st time fix.
8 October 2024
Reply from Gartec Lifts
Thank you for your review! We're glad to hear that we were able to provide a first-time fix for you. Delivering efficient and reliable service is our priority, and we’re pleased we could meet your expectations.
Best regards,
The Gartec Team
No complaints
First visit from Nathan who was both pleasant, professional and helpful throughout.
26 September 2024
Reply from Gartec Lifts
Dear John,
Thank you for your feedback! We’re delighted to hear that your first visit from Nathan was a positive experience. It’s great to know that he was pleasant, professional, and helpful throughout the service.
We appreciate your review and look forward to continuing to meet your expectations!
Best regards,
The Gartec Team
I was very pleased with my last…
I was very pleased with my last maintenance. Your rep was very thorough. He opened up the whole lift and cleaned or fixed all the internal fixings. He cleaned up after himself and in addition he checked all the small things that I thought were odd. I was impressed by his professional attitude to his work. The name of the technician is Mr Pelleymounter.
18 October 2024
Reply from Gartec Lifts
Dear Mary,
Thank you for sharing such detailed and positive feedback! We’re delighted to hear that you were pleased with your recent maintenance service and that our engineer’s thoroughness and professionalism stood out. We take pride in ensuring our team provides the highest level of service, and it’s great to hear that everything was cleaned up and all of your concerns were addressed.
Thank you again for choosing Gartec, and we look forward to assisting you in the future!
Best regards,
The Gartec Team
Lift stopped working the day after the…
Lift stopped working the day after the service. Stopped working again the day after the subsequent engineer visit.
18 October 2024
Reply from Gartec Lifts
Dear Phil,
Thank you for your feedback, and we’re sorry to hear about the issues you've experienced with the lift. It’s certainly not the level of service we aim to provide, and we understand how frustrating this must be.
Please rest assured that we are investigating this matter thoroughly to ensure that the issue is resolved as quickly as possible. We appreciate your patience.
Best regards,
The Gartec Marketing Team
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