Constant breakdowns, long wait for expensive parts and very unreliable. Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also... See more
Company replied
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See what reviewers are saying
Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Ch... See more
Company replied
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional. If they have occasion to to come for servi... See more
Company replied
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installatio... See more
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Company details
Written by the company
With over 30 years of experience, Gartec provides high-quality platform lift solutions that are versatile, reliable, and energy-efficient. Serving the commercial, trade, and home sectors, we specialize in full turnkey solutions, combining expert knowledge with exceptional service to support accessibility and futureproofing needs.
Contact info
Gartec, HP19 8HL, Aylesbury, United Kingdom
- 01296 397100
- sales@gartec.com
- gartec.com
4.3
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Don't drop small items
On first using the lift I had a large pile of boxes and a bag of screws which fell open as the lift ascended. A screw jammed into the side of the moving floor trapping me between floors. Eventually my wife (74) had to climb up the loft ladder into the small loft above the top of the lift to access the emergency control panel to bring me down safely under battery power. Dropping the screws was entirely my own fault but better warnings and guidance on not taking small items would be a good idea. More importantly, the control panel should not have been put in such an inaccessible place. We have learned lessons and are now very pleased with our lift which has been invaluable during our moving into a new house period.
19 December 2024
Reply from Gartec Lifts
Thank you for sharing your experience with us. We’re sorry to hear about the challenges you encountered during your first use of the lift and appreciate you bringing these points to our attention. While we’re glad to hear the lift has since become invaluable during your move, we completely understand your concerns about the initial incident.
Your suggestion regarding clearer warnings and guidance is very valuable, and we’ll review how we can improve our user instructions to help prevent similar situations. Additionally, we recognize the inconvenience caused by the placement of the emergency control panel and will take this feedback into account as we strive to enhance the design and functionality of our products.
We appreciate your patience and understanding, and we’re so pleased the lift is now serving you well. Should you have any further questions or require assistance, we’re here to help.
Best regards,
Gartec team
Great Service
12 December 2024
Reply from Gartec Lifts
Dear Amanda,
Thank you for your kind words! We’re so glad to hear you were happy with our service. Providing great service is always our goal, and it means a lot to us that you took the time to share your experience.
Best regards,
Gartec team
Reply from Gartec Lifts
Dear Jeremy,
Thank you for your feedback! We’re delighted to hear that you found our service efficient. Your satisfaction is important to us, and we’re always looking for ways to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know. We hope to assist you again in the future!
Best regards,
Gartec team
Great communication
Great communication, excellent service, helpful knowledgeable staff. All round terrific compnay to deal with
18 December 2024
Reply from Gartec Lifts
Dear Tony,
Thank you so much for your fantastic review! We’re thrilled to hear that you appreciated our communication, service, and knowledgeable team. Providing an excellent all-around experience is what we strive for, and your kind words mean the world to us. We’re grateful for your support and look forward to assisting you again in the future!
Best regards,
Gartec team
Always on time that they say and very…
Always on time that they say and very professional
1 December 2024
Reply from Gartec Lifts
Dear Mary,
Thank you for your wonderful feedback! We’re delighted to hear that you’ve found our team punctual and professional. Reliability and professionalism are our top priorities, and it’s great to know we’ve met your expectations. We truly appreciate your support.
Best Regards,
Gartec team
The company are very responsive when we…
The company are very responsive when we need a call-out
18 December 2024
Reply from Gartec Lifts
Dear Les,
Thank you for your fantastic review! We’re so glad to hear that you’ve found us responsive when you need a call-out. Being there for our customers when it matters most is something we take pride in. We appreciate your kind words and look forward to continuing to support you in the future!
Best regards,
Gartec team
We are extremely delighted with our new…
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installation. Matt is very knowledgeable and will go above and beyond to make sure that the design suits your home and your needs. Additionally his installation team is very professional and courteous and will make sure that site is clean and tidy before leaving.
I highly recommend Matt and Gartec and I am confident to say that you will never be disappointed.
10 June 2024
Reply from Gartec Lifts
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you’re delighted with your new Gartec home platform lift. Matt Akerman and the team work ensure our customers receive the best service, and we’re so pleased that his expertise and support made a difference for you throughout the process. We’ll be sure to pass along your kind words to Matt and the installation team!
Your recommendation means a lot to us, and we’re so happy we could meet your needs. Should you ever need assistance in the future, don’t hesitate to reach out.
Best regards,
Gartec team
Reply from Gartec Lifts
Dear Peter,
Thank you for your great feedback! We’re delighted to hear that your lift was delivered on time and that you’re happy with both the product and the service. We strive to provide excellent value, and it’s wonderful to know we’ve met your expectations. We appreciate your support and look forward to assisting you again in the future!
Best Regards,
Gartec Team
First class service
First class service. On time, efficient, professional. Well done.
12 December 2024
Reply from Gartec Lifts
Dear Mr A White,
Thank you for your excellent review! We’re delighted to hear that you experienced first-class service. Being on time, efficient, and professional is what we aim for, and we’re so happy we met your expectations. We truly appreciate your kind words and look forward to working with you again in the future!
Best Regards,
Sally
Great service
The engineer who does our lift maintenance is always very helpful and professional. I'm confident that our lift is always in working order and, if something does go wrong, an engineer can be out within the week to help.
1 December 2024
Reply from Gartec Lifts
Thank you for your kind feedback! We’re so glad to hear that you’ve found our engineer helpful and professional. Ensuring that your lift is always in top working order is our priority, and we’re pleased to know that you have peace of mind knowing that support is just a call away. We truly appreciate your trust in us and look forward to continuing to assist you in the future.
Best Regards,
The Gartec Team
Your automated system keeps emailing…
Your automated system keeps emailing past service date and you haven't even been to site for the first service visit which was arranged in August 2024.
25 November 2024
Reply from Gartec Lifts
Dear Warrington Fire,
We’re sorry to hear about the issues you’ve experienced with our automated emails and the delay in your first service visit. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please send all the details of your concern to service@gartec.com, and we will work quickly to address the matter and schedule your service visit without any further delays.
Best regards,
Gartec Marketing
Reply from Gartec Lifts
Dear Chantal,
Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent experience with our customer service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future!
Best Regards,
The Gartec Team
The service engineer was on time and…courteous
The service engineer was on time and serviced our lift indicating that there was a problem with one of the control panels. Gartec stated the cost of the panel and we are now awaiting a date for the installation.
13 November 2024
Reply from Gartec Lifts
Thank you for your feedback! We’re glad to hear that our service engineer was on time and thorough in identifying the issue with the control panel. We appreciate your patience as we work to schedule the installation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!
Best Regards,
Gartec Team
All repairs are carried out within good…
All repairs are carried out within good time. Good communication in regards to arrival of the engineers
18 November 2024
Reply from Gartec Lifts
Dear Jiten,
Thank you for your positive feedback! We’re pleased to hear that repairs are carried out promptly and that our communication regarding the arrival of our engineers has met your expectations. We strive to provide efficient service and clear updates, and we’re happy to know we’re meeting those goals. If you need any further assistance, please don’t hesitate to get in touch!
Best Regards,
Gartec team
The lift concerned is in a building…
The lift concerned is in a building only occupied 2/3 times each month so scheduling the maintenance is is important.
13 December 2024
Reply from Gartec Lifts
Dear Roy,
Thank you for your feedback! We understand the importance of scheduling maintenance for a lift in a building with limited use, and we appreciate you bringing this to our attention. We strive to accommodate our customers' schedules and ensure that your lift remains in optimal condition. If there's anything we can do to improve your experience further, please don’t hesitate to reach out.
Best Regards,
The Gartec Team
The engineer
The engineer - Darren is brilliant. We feel very confident about the lift when he’s been.
25 November 2024
Reply from Gartec Lifts
Dear Ruth,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Darren has provided such excellent service and that you feel confident about your lift after his visits. We’ll be sure to pass along your kind words to him. We truly appreciate your trust in us and look forward to continuing to provide you with top-notch service in the future!
Best Regards,
The Gartec Team
Gartec fitted a lift in my home earlier…
Gartec fitted a lift in my home earlier this year as part of renovations and an extension. I'm impressed with the lift which is really helping my mobility at home. Gartec were great to deal with and their engineers have been very helpful in making it work very well.
31 January 2024
Reply from Gartec Lifts
Dear JR,
Thank you for your fantastic feedback! We’re so glad to hear that the lift is helping with your mobility at home and that you’re pleased with the service from Gartec. It’s wonderful to know that our engineers have been helpful in ensuring everything is working smoothly. We truly appreciate your trust in us, and we’re here if you need any further assistance in the future!
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Dear Graham,
Thank you for your kind words! We’re thrilled to hear that you were pleased with the workmanship and found our team polite and professional. Your recommendation means a lot to us, and we truly appreciate your support. If you need anything in the future, don’t hesitate to reach out!
Best regards,
The Gartec team
The engineer was courteous and…
The engineer was courteous and professional and completed the service in a clean and tidy manner.
29 October 2024
Reply from Gartec Lifts
Dear Tabby,
Thank you for your positive feedback! We’re pleased to hear that our engineer was courteous, professional, and left the area clean and tidy after completing the service. We truly appreciate your kind words and are always here to help if you need anything further!
Best Regards,
The Gartec Team
Reply from Gartec Lifts
Dear Mike,
Thank you for your great feedback! We’re glad to hear that our communication, punctuality, and service met your expectations. Providing reliable and efficient service is our priority, and we appreciate your support.
Best Regards,
The Gartec Team
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