Constant breakdowns, long wait for expensive parts and very unreliable. Just had our 3rd person trapped in the lift today within a 12 month period and once again the lift is now out of action. Also... See more
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Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Ch... See more
Company replied
As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional. If they have occasion to to come for servi... See more
Company replied
We are extremely delighted with our new Gartec SE15 home platform lift. Matt Ackerman has been exceptionally supportive and has always been there for us from the initial planning to final installatio... See more
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Company details
Written by the company
With over 30 years of experience, Gartec provides high-quality platform lift solutions that are versatile, reliable, and energy-efficient. Serving the commercial, trade, and home sectors, we specialize in full turnkey solutions, combining expert knowledge with exceptional service to support accessibility and futureproofing needs.
Contact info
Gartec, HP19 8HL, Aylesbury, United Kingdom
- 01296 397100
- sales@gartec.com
- gartec.com
4.3
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Nobody has yet responded to my letter…
Nobody has yet responded to my letter of complaint.
7 December 2024
Reply from Gartec Lifts
Dear Neil,
We sincerely apologize for the delay in responding to your letter of complaint. This is not the level of service we aim to provide, and we understand your frustration. Please send all the details of your complaint to sales@gartec.com, and we will prioritize addressing your concerns as quickly as possible.
Best Regards,
Gartec Marketing
After about 3 months still waiting for…
After about 3 months still waiting for repairs
Have paid money in advance for work but no response
Graham Smith
26 November 2024
Reply from Gartec Lifts
Dear Graham,
Thank you for your feedback, and we sincerely apologize for the delay in completing your repairs. This is not the experience we strive to provide, and we understand your frustration.
We will immediately review what has caused the delay in your case and get in touch with you promptly to provide an update and a plan to resolve this as quickly as possible.
Your satisfaction is important to us, and we are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue.
Best Regards,
Gartec Marketing
Professional
The engineer that attended our site to service and maintain our lift was very professional and courteous. The service was good value and completed to a high standard and as such, I no hesitation in recommending Gartec Ltd as a service provider
17 October 2024
Reply from Gartec Lifts
Dear Michael,
Thank you so much for your wonderful review! We’re thrilled to hear that the engineer who attended your site provided a professional and courteous service, and that the maintenance was completed to a high standard. It’s fantastic to know that you found the service to be great value, and we truly appreciate your recommendation. We look forward to continuing to support you and your lift service needs in the future.
Best regards,
The Gartec Team
Good, thorough and personable
Good, thorough and personable - excellent routine service
4 October 2024
Reply from Gartec Lifts
Dear John,
Thank you for your feedback! We're delighted to hear you found our service thorough and personable. Providing excellent routine service is what we strive for, and it’s great to know we met your expectations. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Warm Regards,
Gartec Marketing
Friendly, Helpful and Responsive
Well organized team, friendly, helpful and responsive.
31 October 2024
Reply from Gartec Lifts
Dear Marcia,
Thank you so much for your kind words! We’re thrilled to hear that you found our team friendly, helpful, and responsive. It means a lot to us to know we’re hitting the mark in delivering a well-organized and supportive experience.
If there’s anything else we can assist you with, don’t hesitate to reach out—we’re here to help!
Warm regards,
Gartec Marketing team
Superb team of fitters
Superb team of fitters, headed by Dave, who went the extra mile to keep us informed in a friendly way and worked hard to meet the deadline even when faced with delayed delivery. The lift engineer, Chris, was always ready to help with all our enquiries.
10 October 2024
Reply from Gartec Lifts
Dear V Webley,
Thank you so much for your wonderful feedback! We're delighted to hear that Dave and the team made a positive impression and kept you informed throughout the process. It’s great to know that they went the extra mile and worked hard to meet the deadline, even with the delivery challenges. We’ll also make sure Chris hears your kind words.
Warm Regards,
Gartec Marketing Team
Great communication and smooth installation
Communication prior to ordering was excellent and continued when the builder was also on site. Once the installation date was set the process ran very smoothly and the two installers were friendly, professional and careful with my property. I would have no hesitation in recommending Gartec for a home lift.
22 July 2024
Reply from Gartec Lifts
Thank you so much for your kind words! We're thrilled to hear that our team provided a smooth and supportive experience from start to finish, and that you felt well-informed throughout the process. We’re also glad our installers made a great impression and took such care with your property.
Your recommendation means a lot to us, and we’re here if you ever need anything in the future. Enjoy your new home lift!
Best regards,
Sally - Gartec Marketing
Amanda and Matt
Both Amanda and Matt provided an extremely efficient and professional service.
1 November 2024
Reply from Gartec Lifts
Dear Robert,
Thank you for your feedback! We're delighted to hear that Amanda and Matt provided you with an efficient and professional experience. Our team takes pride in delivering top-notch service, and it’s wonderful to know they met your expectations.
If there's anything more we can assist you with, please don’t hesitate to reach out!
Best regards,
The Gartec Marketing Team
Competent knowledgeable engineers
Competent knowledgeable engineers, who worked in a clean and efficient manner.
28 August 2024
Reply from Gartec Lifts
Dear Andy,
Thank you for sharing your feedback! We're glad to hear that our engineers met your expectations with their knowledge and expertise. We pride ourselves on maintaining a high standard of cleanliness and efficiency, so it’s great to know this came through during your experience.
Thank you for choosing us, and please don’t hesitate to reach out for any future needs!
Best regards,
Sally - Gartec marketing
On time and completed the service
9 October 2024
Reply from Gartec Lifts
Dear Harry,
Thank you for your 5-star review! We’re so glad to hear that our team was prompt and completed the service to your satisfaction.
We appreciate your trust in us and are here whenever you need us again.
Best regards,
Sally - Gartec Marketing
Professional Engineers and diligent.
1 November 2024
Reply from Gartec Lifts
Dear Malcolm,
Thank you for the 5-star review! We're delighted to hear that our engineers made a professional and diligent impression. It’s our goal to provide top-quality service, and we’re glad we could deliver that for you.
We look forward to working with you again in the future!
Best regards,
Sally - Gartec Marketing
Always helpful and efficient
Always helpful and efficient. Quick to respond in emergencies though fortunately rare as lifts are excellent
7 November 2024
Reply from Gartec Lifts
Dear Diane,
Thank you for the fantastic review! We’re happy to hear you find our team helpful and efficient, and that our lifts are meeting your high expectations. It’s also great to know we could provide quick responses when needed. We’re here whenever you need us—thanks again for your trust!
Best regards,
Sally - Gartec Marketing
Reply from Gartec Lifts
Dear Mark,
Thank you for your fantastic feedback! We're thrilled to hear that our engineer provided a superb service and left such a positive impression. Making sure our customers feel supported and valued is a top priority, and we’re so pleased we could deliver that for you.
Best Regards,
The Gartec Marketing Team
The engineer was very helpful and… yes
The engineer was very helpful and explained the emergency drill very well to me.
16 October 2024
Reply from Gartec Lifts
Dear Pete,
Thank you for your kind feedback! We’re delighted to hear that our engineer was helpful and took the time to clearly explain the emergency drill. Ensuring our clients feel confident and informed is a top priority for us.
Best Regards,
The Gartec Team
Arrived on time
Arrived on time, with sufficient notice. Carried out the task professionally.
21 October 2024
Reply from Gartec Lifts
Thank you for sharing your positive experience! We're so pleased to hear that our team arrived as scheduled and provided sufficient notice. Professionalism and reliability are at the heart of what we do, and it’s wonderful to know we met those standards during your service.
Best Regards,
The Gartec Team
Brilliant from start to finish
31 October 2024
Reply from Gartec Lifts
Dear Carys,
Thank you so much for your kind words! We’re delighted to hear that your experience with us was seamless from start to finish. Our team is dedicated to providing top-notch service at every step, so it’s incredibly rewarding to know we met your expectations.
Warm regards,
The Gartec Team
Reply from Gartec Lifts
Dear John,
Thank you so much for your feedback! We’re glad to hear that everything went smoothly and that you were happy with our installation team. Providing a seamless experience is what we aim for, so it’s great to know we met the mark.
Best regards,
The Gartec Marketing Team
Reply from Gartec Lifts
Dear Alan,
Thank you for the fantastic feedback! We’re thrilled to hear that you found our service prompt, timely, and efficient. Meeting these standards is very important to us, and it’s wonderful to know we delivered on them.
Best regards,
The Gartec Team
always helpfull
21 October 2024
Reply from Gartec Lifts
Dear Karen,
Thank you for your kind words! We're so glad to hear that you've found our team to be helpful. Providing supportive and reliable service is our priority, and it’s wonderful to know we’re meeting that goal.
We’re here whenever you need us, so don’t hesitate to reach out!
Best wishes,
The Gartec Team
Efficient service
Efficient service - dates are booked engineer arrivers on time, very polite and all is clean on departure, briefed on any problems if any.
22 October 2024
Reply from Gartec Lifts
Dear Mr Dharmesh Kesur,
Thank you for your wonderful review! We’re delighted to hear that you appreciate our efficient service and the professionalism of our engineers. Punctuality, politeness, and a clean work area are all part of the standard we strive to uphold, so it's great to know we met your expectations.
If you ever have more questions or need assistance, don’t hesitate to reach out. We’re here to help!
Warm regards,
The Gartec Team
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