Gardenista UK Reviews 

251
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, with many noting items are beautifully made, comfortable, and fit perfectly. Reviewers frequently highlight the fast and prompt delivery, often receiving their orders quickly, sometimes even next day, and appreciate the good value. However, some people were dissatisfied with the delivery service, specifically mentioning issues with Evri delivering to the wrong address or handling packages carelessly. A few customers also noted minor issues such as a missing item from a shipment, a zip failing after some time, or an item not being exactly as expected.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, comfort, and perfect fit of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and promptness, with many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing pleasure with the cushion and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a steamer chair cushion from Gardenista and it is perfect for my new steamer chair. It was promptly delivered and £20 less expensive than the same item at The Range. The only improve.ent I c... See more

Rated 5 out of 5 stars

The covers are neat and unusual. Unfortunately, one was missed from the shipment but an online chat sorted it well. Extra cover with me two days later. great service.

Rated 5 out of 5 stars

Excellent company with great customer communication and delivery times and as far as I can see it is always free delivery. I purchased 4 cushions for my garden furniture, the size of which were hard t... See more

Rated 5 out of 5 stars

I recently ordered a set of shower-proof fitted cushions for my Keter outdoor patio set from Gardenista. I was a bit concerned that the Company does not supply a contact telephone number, as I really... See more


Company details

  1. Garden Center

Information provided by various external sources

Gardenistauk.com the UK's Premier garden furniture Superstore. Home Furnishings & Furniture needs in one place. Free & Fast Delivery from stock.


Contact info

  • Wykes House, Buckingham Street, B19 3HS, Birmingham, United Kingdom

  • gardenistauk.com

4.5

Excellent

TrustScore 4.5 out of 5

251 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(251)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Sent completely the wrong dimensions!

Sent completely the wrong dimensions!

Order two made to measure outdoor bench cushions. Took 3 weeks to arrive and when they have, are completely different to the dimensions order and are useless.

Tried calling, but they don't answer the phone, either to sales or service.

Do they actually exist?!?!

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

Non existent customer service! Ordered cushions but wanted to return a few of them as they didn't really go with the sofa. Completely ignored all my emails and never answer the phone. Supposedly they will accept returns within 14 days, well that's useless when you're just ignored. Avoid!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Good service, good value, good processing speed.

Gardenista is part of Loftus25 group so there is access to a wide range of products - and more agents seem to be working with customer services. Despite the initial wait for my 10% discount on sign up, I have not penalised the company score as they refunded a generous discount on a processed order.
The cushions and covers I ordered arrived well packaged and very quickly. Although the colour of the covers was a bit whiter than came up on my computer screen the quality is good and the print excellent. Look as though they will withstand our British 'Summer' weather. I would recommend the company for its speed of processing orders, the value of the products and the follow up to queries.

4 May 2024
Unprompted review
Rated 3 out of 5 stars

Does not fit well.

Does not fit well.
Great item, but they have stopped using the tunnel fit option where you put the pole through the stitched tunneling to fit it. Now using velcro straps so the canopy flaps lift in the wind leaving the cushions to get wet and it also fills with rain water which, when you try and empty it, covers both you and the seat cushions with water!!! Please bring back the old version!

15 March 2024
Rated 5 out of 5 stars

Excellent quality and fast delivery

Bought 14 cushions for my 2 rattan sofas . Really fast delivery, and I'm really pleased with the quality of the cushions. A small hiccup with the order and getting through to customer services, but once I did, they were very apologetic and rectified matters, staying in contact to ensure I was happy until the issue was resolved. ( sent wrong cushions ). Perfect fit, comfortable and look good 🙂

29 March 2024
Unprompted review

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