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Rated 3 out of 5 stars

awaiting refund Received my code the FM21 straight away and worked, emailed and cancelled membership the next day and they will took £39 from my bank leaving me with nothing. No email received to s... See more

Company replied

Rated 5 out of 5 stars

I have become a returning customer at Games because their service is simply top notch, and so is the quality. You get CD keys very quickly by email, and it is super easy to install. Have nothing to co... See more

Company replied

Rated 3 out of 5 stars

It seems that I am not the only one to buy a game key in good faith, only to find themselves charged £39 for a ‘membership’ they hadn’t knowingly agreed to. This is sharp practice. I have asked f... See more

Rated 5 out of 5 stars

Nothing to complain about,Delivery took place in a few minutes and the code worked on Steam. It must be said that the order was made on a weekend, so in short nothing to complain about.

Company details

  1. Video Game Store

Information provided by various external sources

Gamemore.dk tilbyder digital distribution af spilnøgler kendt som CD Keys til PC til stærke priser. Det gør, at der ikke er hovedpine med fysiske produkter, som kan have lange leveringstider eller som kan forsvinde i posten. De bestilte spil leveres hurtigt og direkte til dig, lige så snart dit køb finder sted i vores online webshop.


Contact info

3.7

Average

TrustScore 3.5 out of 5

874 reviews

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Rated 1 out of 5 stars

ALERT!!

Cancelled my order. After that, payment left 2 times from my bank account.

Got refund, they PROMISED that my card details are deleted.

Today, the payment left the third time.

I'm trying to figure out what to do here. Clearly my card data is not deleted and this makes me really worried.

How to get Gamemore to take some responsibility?

6 January 2022
Unprompted review
Rated 1 out of 5 stars

Be very careful -scam

Be very careful. Offer 2,95 e game, but actually they start to charge 39 e each month. Scammed over 100 e before we stopped this

27 October 2021
Unprompted review
Rated 1 out of 5 stars

Hidden recurring fee and false hopes for refunds

I ordered a game and made sure I am not signing up for a recurring scheme. Then the 39€ monthly bills started coming anyways. They promised some tokens for buying games but none of those were given either. After cancelling my account they promised to reimburse my payment but it has been four months and they stopped responding email.

30 July 2021
Gamemore logo

Reply from Gamemore

Hi Ferrix,

I am sorry for the issue. I cannot find you based on your name. Can you please send us a mail to info@gamemore.dk, since i cannot see any mails from you.

Rated 5 out of 5 stars

Quick and easy

Quick and easy. You will receive the games very quickly and they are ready to be downloaded after a short time. What can you complain about? You get exactly what you pay for.

25 July 2021
Unprompted review
Rated 5 out of 5 stars

It's always cheap to shop at Games

It's always cheap to shop at Games, I can not find the games cheaper elsewhere. It takes a short time to receive the code for the game, and overall, it is simply the best place to buy games online.

24 July 2021
Unprompted review
Rated 3 out of 5 stars

took money without telling me.

I bought football manager of these guys about a month ago due to them having reasonable prices. today they took £29 of me for no reason and I don't know why. I emailed them as soon as it happened. and now I'm just waiting. As a student, this is kinda worrying as I'm broke as it is. UPDATE: They issued me a refund due to me not using the services at all...it was quick. Just make sure to check the small print and cancel your membership. they have reasonable priced games.

7 May 2021
Unprompted review
Rated 1 out of 5 stars

Take money out of your account without knowing

Just like the people below, I signed up to get a lower deal and at no point did they show clearly that I had signed up for a subscription.

Only realised after checking my bank account. No emails from the company to say money was coming out.

Trying to get my money back now.

18 April 2021
Unprompted review
Rated 1 out of 5 stars

Truly awful AVOID SCAM

Truly awful! Do not buy anything from these scammers!

Signed me up to a subscription without my permission, charged me £39.

I cancelled via email and got confirmation and then they have taken another £29 this month!!!

Taking action through my bank account provider.

6 April 2021
Unprompted review
Gamemore logo

Reply from Gamemore

Hi Dan,

We have seen your mail and we will soon reply. We´re sorry for the mistake, and will issue full refund.

Rated 1 out of 5 stars

Would not recommend this company

Would not recommend this company! They scam you by getting you signed up to a subscription, paying a monthly membership when purchasing one of their cheap products.. be careful! I can only assume it was written in small print that I missed, but they claim to have emailed a week before taking the payment to remind you.. this I did not receive.. and when I emailed they would not address this problem. It's dodgy!!

5 April 2021
Unprompted review
Rated 3 out of 5 stars

It's a membership, be clear if you want to cancel and follow up if need be.

Tread carefully.

While game was delivered fast, I cancelled the 14 day trial membership immediately following their own directions (emailing to cancel) yet they've still debited €39 for two consecutive months. My credit card company contacted me over suspected fraud and are investigating this company for fraud.

****

Edit:-

Previously this was 1* but I'm now upping this to 3* based on the following.

After raising the issue with them again, their support teams acknowledged the mistake and promptly refunded the money.

Unlike others who have written bad reviews, I was aware of the membership terms and it was clear on the site. The issue was that I'd cancelled it and that hadn't been acknowledged or actioned until I'd really pushed and had written this review.

The response from the company was:-

"Hi...

Your (sic) correct and we are so sorry.

We are a small company trying to get things working - and had major issues with our payment provider who charged a'lot of customers who resigned.

So the trustpilot reviews are basicly (sic) close to shutting us down.

We are processing the refund and we expect it will be on (sic) your account latest tomorrow.

Thanks for the patience."

5 April 2021
Unprompted review
Gamemore logo

Reply from Gamemore

Hi Jordan,

We do not charge customers who have cancelled their subscription. It could be a mistake - please contact us through our mail and we will surely issue an refund.

Edit: I can see we never got any emails from you about canceling, only what I can find is, you asked about getting help about how to install the game you bought.

Thank you.

Rated 5 out of 5 stars

I have become a returning customer at…

I have become a returning customer at Games because their service is simply top notch, and so is the quality. You get CD keys very quickly by email, and it is super easy to install. Have nothing to complain about - five stars from me.

2 April 2021
Unprompted review
Gamemore logo

Reply from Gamemore

Hi Elizabeth, thanks for the great review! We appreciate it.

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