The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... See more
Company replied
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See what reviewers are saying
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
First hat was damaged in shipping. they very promptly shipped a new replacement and in I returned the damaged one. Everything handled courteously and professionally Barry K Emerson
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.3
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gamboa is prompt but items squished
Gamboa is prompt, but I don't like the fact that you now vacuum pack my sweater orders. They lose their fluffiness.
4 December 2023
Unprompted review
Reply from Gamboa
Dear Sharon,
We want to thank you for your good review. We will take your suggestion about the packaging into consideration.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Comfortable Clothes
The quality of the clothes is wonderful. The socks and sweaters are quite warm and soft to the touch.
20 November 2023
Unprompted review
Reply from Gamboa
Dear Sharon,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I have emailed…but no response
I have emailed Gambia Fashion Several times with no response. I want to order a jumper for my wife the Andean Round Neck Alpaca Sweater in green large. My experience of ordering from companies in the USA has been poor. My question remains unanswered which was how long will it take from time to order to delivery in England? Also if the sweater does not fit what is the return policy. If I get a answer then I might order it
17 November 2023
Unprompted review
Reply from Gamboa
Hello Richard,
We have received and replied to each of the emails you have sent to the email address you provided: barker1954@me.com. We have been trying to contact you since the first time you wrote to us but apparently you haven't received our emails. We advise you to check your email account to review all our replies.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team.
I ordered a number of items from Gamboa
I ordered a number of items from Gamboa and they are all of good quality but they all arrived separately. I did order a men's sweater and it did not arrive in the color that I ordered.
10 November 2023
Unprompted review
Reply from Gamboa
Dear Steve,
We want to thank you for your good review. We sent you an email a few minutes ago to solve your issue regarding the sweater that arrived in a different color.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Gorgeous products and outstanding…
Gorgeous products and outstanding service!
2 November 2023
Unprompted review
Reply from Gamboa
Dear Stella,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Just what I hoped
Excellent website. Great descriptions of your hats with perfect pictures. Wide variety of prices. My hat is beautiful, so light!, comfortable, and distinctive. I’m at a resort in Mexico and already people recognize me. I am afraid to take it to the pool because I’d be very sad if it blew into the water. Thank you for a great product,
16 November 2023
Unprompted review
Reply from Gamboa
Dear Larry,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
They did right by me…
I have been a customer for over 20 years with Panama Hat which is now GamboaFashion. I’ve have bought over 15 hats. They were all excellent until this last one. The straw Fedora I purchased was sprayed black and not evenly. Gamboa though corrected the problem and gave me a refund…thanks Gabriela for understanding…
11 November 2023
Unprompted review
Reply from Gamboa
Hello Dorothy,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email to solve this issue today. We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team.
Have used site to purchase hats
Have used site to purchase hats. Recently purchased a poncho all of which I liked.
9 November 2023
Unprompted review
Reply from Gamboa
Dear Don Miller,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Great quality
Great quality, really warm alpaca jumpers I now have both charcoal grey and arctic white.
7 November 2023
Unprompted review
Reply from Gamboa
Dear Jacqueline,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Scattered shipping
I have purchased from Gamboa a few times and always enjoyed the experience. I find it fascinating that I get items shipped from all over the country. I recently ordered about 20 items. Yesterday I received a single hat band from that order shipped from Missouri. The other stuff came from all over the states. No problem, just fascinating. I have not had a problem with Gamboa and I love Alpaca clothing.
7 November 2023
Unprompted review
Reply from Gamboa
Dear Albert,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Wrong custom declaration
Wrong custom declaration. My hats are still hanging in the swiss custom.
I got it from the customs with a delay but because of this "wrong declaration one Hat for USD 20.00" but the content was 3 hats for about USD 204.95. I got a penalty and expenses form the Custom Audit, a submission commission fee and other taxes for about USD 62.50
I hope Gamboa will reimburse me for the additional costs. Send the a mail 2023.11.17
3 November 2023
Unprompted review
Reply from Gamboa
Hello Adrian,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have received confirmation that your order was delivered a few hours ago: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0424328083/trackdetails
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team.
Hat bands for every occasion
The only hat band I buy now. It's so nice to not have to be stuck with the standard, one-colored, and boring glued-on ones.
30 October 2023
Unprompted review
Reply from Gamboa
Dear Mark,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Fantastic product and fantastic…
Fantastic product and fantastic customer service. I highly recommend Gamboa’s fashion!
Carmen
27 October 2023
Unprompted review
Reply from Gamboa
Dear Carmen,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Good quality hat
Good quality hat. I ordered a hat from Gamboa after ordering one from its predecessor "panamahatmall". As expected, the hat arrived after some waiting period in excellent condition. The size was a little to large, but could be adjusted without problems with some size reducers.
One star is deducted because of the long fulfillment time. For some reason it took gamboa 1 week to fulfill the order, so the delivery time of 5 days was not met.
Great shop. I would order there again.
17 September 2023
Unprompted review
Reply from Gamboa
Dear Maxim,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Googling quality, good fit.
The hat I purchased of excellent quality and fit perfectly. The box in which it was shipped was badly damaged by the time I received it, but remarkably, the hat was intact.
6 October 2023
Unprompted review
Reply from Gamboa
Dear Carlos,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The description on 2 of the products…
The description on 2 of the products inordered were false.and I'm trying to return them. But every thing else I order were great. The alpaca poncho is everything they say as the gloves and hats. Avoid the mexican style ponchos as they are not as good and the sizing on the Panama hats are off by almost a hole size
24 September 2023
Unprompted review
Reply from Gamboa
Dear Jack,
We want to thank you for your good review. We are happy to have solved this issue yesterday.
We are working really hard to improve the quality of our products and to give our customers the best service we can. Unfortunately the wooden boxes are not available in the website at the moment.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Authentic quality of the hats
Super quality but warning, even the hats are indicated "available" on the internet, you should expect waiting a month to receive your order if you live in Europe because hats are made to order.
3 August 2023
Unprompted review
Reply from Gamboa
Dear Pascal,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
STEER CLEAR OF THIS SCAM SITE!!!
This is a HORRIBLE company……just completely all around HORRIBLE!!!!!
Wish we would have read reviews before ordering.
The absolute worst customer service!!!!
The hats we ordered were very low quality and not as they appear on their site. Seems they have numerous complaints w the same issues we had.
My women’s hat came damaged w the bow off the hat and the brim shape was extremely awkward. As far as the bow they responded(after much time and repeated attempts on our part) to glue the bow back on!!!!! Seriously?!?! Brand new hat damaged and their return policy is ridiculous!!! I’m supposed to super glue the bow to my hat and hope it sticks!?!?
Both hats very cheaply made. My Husband ordered 2 hat bands for his and they claimed the red one had been shipped in my box which it indeed had not. The brown one they said was out of stock but we were charged for it anyway!!!!
HIGHLY recommend not ordering from this SCAM company!!!
I will be disputing several of the charges w my bank and I recommend anyone else do the same since their return policy is impossible.
As one other reviewer stated if they could give less than a 1 star they would. I feel the same!!!!
STEER CLEAR OF THIS SCAM SITE(can’t call it a legit business because it’s not).
2 August 2023
Unprompted review
Reply from Gamboa
Hello Tiffany Schulteis,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Due to the long trip of our hats from South America they may suffer small damages such as the accessory of the Coco Natural Panama Hat for Women - Brisa Hat falling off. A refund for the cost of this product you purchased on sale for $26.99 usd plus the cost of the missing hat band of $7.19 usd will be processed in a few minutes.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Bad customer service, ignore mail. False promises
Ordered a Panama hat in size 56. The hat that arrived was almost 58 cm. Even with 4 cork hat strips the hat was still too big. The hat itself looked nice.
Contacted customer service by mail, no reaction.
Then I started a claim with paypal. Then they finally reacted. After making a lot of photo's to proof that the hat was really bigger than 56 cm and because I wanted to escalate the claim to get my money back because there was no solution given. The day before the claim could escalate they promised to sent te hat the next Monday. I was happy with that solution. After 3 weeks the hat still hasn't been sent and customer service is ignoring all the mail I have been sending. It feels really dishonest and I have a really bad feeling from the whole experience and how I have been treated.I wished I ordered a panamahat somewhere else.
Because the Paypal claim is closed and I can't reopen it again I am stuck with a hat that is sitting on a shelf because it's much too big for my head.
15 August 2023
Unprompted review
Reply from Gamboa
Hello Fiona ,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
At this moment your replacement hat is being packed and it will ship by the end of the day, we sent you a picture of the measurements of the new hat to make sure everyhting is correct.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
They say they shipped and didn't, only created a ticket, 2 days still hasn't shipped
Placed an order about a week agao paid for 3 to 5 day shipping. Sent an email because it was a gift sent to someone, never received a reply. Have left several voice messages at the phone number provided NO Response!! I believe this company is a total SCAM!! I paid $138.00 for a Panama Ausin hat I will never see. What very poor customer service!!! this is FRAUD!!!
8 August 2023
Unprompted review
Reply from Gamboa
Hello James,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We are happy to inform you this order was shipped earlier today, your tracking information will be updated in 24 hours in the following link: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1Z58E21A0412517025
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
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