Gamboa Reviews 

The poncho I ordered is definitely not alpaca wool and highly synthetic. It is rough and and uncomfortable. Return and refund is not possible only if product is damaged or if I received the wrong product because most products are "handmade and therefore unique for each client", which is not possible if it's synthetic mass produced. The quality of the product is awful and not as described in the description.

I am very impressed with the effort and help that allowed me to exchange a hat for the one that I had ordered in the wrong size.

This experience was made easy thanks to Gabriela.

I really like the alpaca wool poncho. I ordered an alpaca wool poncho from a different company years ago and even though I liked it this one seems like it is softer and warmer. Only issue I had was the shipping took a little longer than it was supposed to.

Besides great products, personnel, especially Gabriela, most helpful with complete and clear information.
Immediate link to site with new items increased knowledge of merchandise.
Sale item attractively presented resulting in unplanned purchase!

Don't waste your money! I bought a panama hat, but I only used it 2 months later on a trip. The hat tore right at the front, at the top, after just 15 days! I contacted customer service and was told they couldn't do anything because it had been more than 10 days since the product was delivered. They offered a discount on my next purchase. I don't want a discount, I won't buy from this store again! You think you're getting a good deal, but it's actually a very expensive price for a low quality product!

Hi, my order # is 5030 and the reference number for the support is ## 200776 ##
Thank you.

Hello, any updates? Is there another way to contact you?

Again, DON’T WATE YOUR MONEY! Here you have a good example on how terrible is their customer service.
I never said the hat arrived in bad condition! I bought it for my vacation (in advance of course) so I used it after 2 months for less than 15 days as I didn’t use it every single day. Even if I had used it for 2 months, don’t they say their product is very high quality?! A quality hat won’t tear after 2 months, much less after 15 days!!

DONT BUY FROM THIS COMPANY. They sell used products and you have find human hairs in their products like absolutely disgusting. Products are mentioned as new and plus these sweaters come pilling like someone wore it for Atleast a year. There’re other companies like Quince that offer better products for a higher price. I wish I can post pictures to show this atrocity. Crazy thing is you can’t even post a negative review on their website they will take it down 🤣

I purchased a panama hat from Gamboa, and what I received did not match the quality shown in the pictures. The weave of the hat was very wide and not as fine as the pictures indicated; I would not have recognized what I received as a panama hat, as it looked more mass produced item than a handwoven article. Additionally, the brim was narrower in the front of the hat than on the sides, which is not the mark of a quality hat (I think it is a fairly reasonable expectation that the hat brim would be the same width on all sides of the hat). I contacted customer service within 2 days of receiving the hat and shared that the hat I received did not meet my expectations for quality, and that I believe it has a defect in the width of the brim, and had requested instructions on how to proceed with a return. I was informed that returning the hat was not an option, as they do not accept returns. I shared that their return policy clearly states, " "If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt." Yet, customer service was unwilling to honor the policy. I have never experienced such terrible customer service. AVOID THIS COMPANY!

The sweaters are warm and very beautiful. I really appreciate also the mail customer service (Gabriella Vargas, in particular)

I have enjoyed their easy to use, website; it is well organised such that I could find what I was looking for, quickly.

Speedy overnight delivery; I could not believe it when I saw the item outside my apartment door! The product was neatly packaged and nicely folded. I am about to order a few other items especially while the sale is on. Many thanks to the Gambia team for making my first experience, an enjoyable one. From a very satisfied customer. Pauline UK

Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1 year ago and 2 weeks ago: fast delivery, items are those i ordered, no agro. Nice, thanks.

Very nice products. Fast delivery. If there are any problems, very quick help and replacement. Great!

I have ordered a few items for my husband and we have always loved the garments. This Christmas I didn't open up the package until Christmas eve when I was wrapping it and it turned out to be the wrong size. Customer service took care of me over and above even though it was past the refund time frame. Was an absolute pleasant experience. A company that actually cares about their customers!

Received an item as a gift and because of the short 10 day return policy, was unable to return since it was 6 days late. I was offered a 25% coupon on an additional order, which is useless based on my dissatisfaction of the company. Why would I order more?

The fit and shape of the sweater is also strange. It looks very inconsistently sew together where the waist is much smaller than the bottom.

I ordered a jacket and a cardigan from Gamboafashion.com Both were in their Alpaca section and were described as being made from 100% alpaca. They have just arrived. Both items have tags saying they're made from alpaca. The one item is definitely 100 synthetic. It's horrible. The other one could be made from natural fibres or a mix of natural and synthetic fibres, but given that the other one clearly has never been near an alpaca I am very suspicious that the other really is made from 100% alpaca. As for being handmade, well who knows. I am waiting to hear back from the company. I am one very unhappy customer!

I bought my husband a cardigan for Christmas from Gamboa. (I could have purchased the same item from Amazon, and gotten free returns. Now I'm sorry I didn't do that.) I have a Gamboa sweater my husband gave me a couple of years ago, and it's lovely. Despite the company's strict return policy, I thought the sweater I ordered would be fine, based on the quality of the product I have. It's much thinner, and I'm not even sure I received the right size. I phoned the company, but didn't get a return call. I emailed, same result. Finally I responded to a promotional email. I got a stock response (it was written twice on the same message). I wrote back, explained the problems, and was given 2 choices: exchange, or keep the (cheap-looking) item, and get a discount on another item. I explained that without talking to someone, I wouldn't know if I were getting a heavier-weight sweater. I also explained that we're on a fixed income, and buying another product wasn't in our budget. The response: there are no exceptions to their policy. I will NEVER buy anything from this company again.

The same thing just happened to me. I also placed an order for a man poncho and paid more for faster shipping. Amazon shipping said my order was delivered, but it WAS NOT. I do not have my item and Gamboa is not offering any kind of compensation. This company does not care for customer satisfaction, it is the worst experience I've ever had.

Great quality, wonderful colors and fit. Very happy with my purchase

On November 26 (order no. 8369) I ordered a few items. Some I got and a few others were canceled at the last moment and reimbursed. However, I still haven’t gotten the grey sweater I ordered for my son. My order was for express delivery but so far, I haven’t gotten it. I wrote twice comments using the contact info from their webpage asking for info regarding my order and also called their US phone number, but so far nobody cared to reply. I am wondering when can I get a response from them….
Elizabet Kaisheva

This is a follow up , on my last review, I was waiting a feedback from gamboa, still nothing!!! I looked at all others and see they got a response either 1 or 2 days .. So Gamboa , where can I geta response . Please...