Gaia Baby Reviews 

147
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers had a great experience with this company. Customers often share that the nursery furniture looks gorgeous and offers wonderful comfort for everyday use. Reviewers appreciate the staff for their exceptional kindness, noting that support teams go above and beyond to provide fast assistance. However, some people mentioned that putting the items together can occasionally be a frustrating experience due to unreliable instructions and alignment problems. Consumers also noted occasional manufacturing defects, such as stuck screws or broken components that made assembly much harder than expected. Shoppers would therefore appreciate clearer guidance when handling these premium products at home.

What people talk about most

Product

Clients share ambiguous opinions on product. Many consumers praise the stunning aesthetic, high quality, and... See more

Quality

Consumers find quality to be positive, highlighting stunning products that look fantastic and feel very good.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the quick response times and... See more

Staff

Customers had positive experiences with staff, highlighting impeccable and exceptionally helpful support... See more

Delivery service

People report ambiguous experiences with delivery service. While some consumers noted that shipping was an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being gifted the Gaia Baby Complete sleep Cot by a family member, I contacted Gaia and asked if they would be able to advise what screws are used with the cot so that I could make up some missin... See more

Company replied

Rated 5 out of 5 stars

The Serena is a comforting, stylish chair - great purchase! The oat linen texture looks beautiful in our neutral coloured nursery. Also the pillow is so comfy as a nursing/sleep pillow too - cried whe... See more

Company replied

Rated 5 out of 5 stars

Had a cot and chest of drawers delivered which are great quality and look fantastic in our nursery. Initially couldn’t get the chest of drawers we wanted but customer services were fantastic in delive... See more

Company replied

Rated 5 out of 5 stars

I had the Hera next to me cot for my first daughter in 2023, we were super happy with it and she always slept well. We tried to reassemble it recently and had some problems which Gaia had become aware... See more

Company replied


Company details

  1. Baby Store

Written by the company

Our mission is to create baby products that are timeless, practical and beautiful too. Gaia Baby is made up of a passionate team who understand that your journey as parents is precious. We are here to support you in every way we can. Our customer service lines are manned during office hours by in-house staff trained to answer all your queries. The official team is often bolstered by husbands, wives, kids and extended family. From delivery & assembly, product testing, demonstrations, advice and support, our families are core to what we do.


Contact info

4.0

Great

TrustScore 4 out of 5

147 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(147)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

I have just received delivery of the Gaia baby rocker and footstool , they are absolutely gorgeous an super comfy , looking forward to cuddling up with my toddler this evening.
There was a bit up a ness up with delivery by Nightline couriers ( not turning up when arranged, turning up a different day and asking could I not come home from work !!vor could it be left in the garden !!!) Bella baby were all over it , Shawnice arranged for Peter from Clever Cloggs ( the whole salers and sister company of Gaia baby ) and his lovely son to deliver the chair at a time that worked for me , they carried it upstairs and took away all packaging .
They were beyond lovely , easy to deal with and so helpful .
I could not recommend Gaia baby, Clever Cloggs or Bella baby more

16 August 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

Hey Laura, thank you for taking the time to write a review for us. We really appreciate your feedback as it helps us take our service a notch higher :)
Hope you love the Gaia Baby products as much as we do!
Thanks!

Rated 5 out of 5 stars

Instagram Worthy Furniture

We have the Gaia Baby Complete Sleep and Dresser on order for delivery in July and couldn’t be more excited! We knew when we saw this furniture that this was perfect for our Instagram worthy room. The design and quality are just far better than other cots on the market today.

26 June 2019
Unprompted review
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Reply from Gaia Baby

Hi Simone, thank you for your kind words! :)

Rated 5 out of 5 stars

Amazing Range!

We saw the Gaia range of furniture at the Baby Expo in Sydney - it is amazing, I am so excited that this range is coming to Australia it's stunning! The quality of the furniture is fantastic, the rocker is super comfy and I can't wait to sit in it and have everything set up in our nursery.

18 June 2019
Unprompted review
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Reply from Gaia Baby

Hi Amanda- thank you so much for the lovely comments. We are excited about the launch in Australia too!

Rated 5 out of 5 stars

I could not rate Gaia Baby high enough

I could not rate Gaia Baby high enough. We love our cots for our twin babies and rocking chair with footstool to rock them to sleep. Firstly the quality is exceptional and both the cot beds and chair are so comfortable and relaxing. Secondly the service received has been outstanding. A real personalised service with the Gaia team going out of their way to ensure we have the best experience with these wonderful products. Finally we love that these products will last and adapt as our children grow and therefore getting a long term value from them. They also look great and we are so happy to have purchased them. Big thank you to the Gaia team.

5 February 2019
Unprompted review
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Reply from Gaia Baby

Hi Terri-ann, thank you so much for the lovely comments. We hope you enjoy your furniture for many years to come. All the best xx

Rated 5 out of 5 stars

We absolutely love our Gaia baby furniture!

We absolutely love our Gaia baby furniture! All of which is of excellent quality. The customer service has been outstanding and the staff is always happy to help.
Would 100% recommend.

3 February 2019
Unprompted review
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Reply from Gaia Baby

Hey Ijeoma, thank you for the lovely comments! :)
Hope you enjoy the furniture!

Rated 5 out of 5 stars

absolutely grogers

absolutely grogers, best baby products ever, I really love my beautiful GAIA SERENA COMPLETE SLEEP (WN)

1 February 2019
Unprompted review
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Reply from Gaia Baby

Thank you so much Lily! We're delighted that you loved the Complete Sleep :)

Rated 4 out of 5 stars

I absolutely love my Gaia-baby crib!

I absolutely love my Gaia-baby crib. I live in an apartment where we are tight for space and this crib was the perfect solution to our space issue. The mattress is top quality too, it's firm but cushioned and extends as the crib extend! I even purchased the organic fitted sheets and these wash beautifully. Aesthetically it ticks all the boxes too. The only reason I didn't rate this a 5 was there is no way to lower the bars so I count on my son to put his arms up to me so I don't have to bend over too much. I knew this before I purchased the crib but the other features outweighed this one disadvantage.

1 February 2019
Unprompted review
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Reply from Gaia Baby

Hey Mary, we're so happy that Gaia Baby could provide a solution to your space crunch. Thank you for your feedback, we truly appreciate it. :)

Rated 5 out of 5 stars

The BEST & most beautiful crib! ⭐️⭐️⭐️⭐️⭐️

The BEST & most beautiful crib!
We get so many comments from visitors about how beautiful and uniquely designed her crib is. We weren’t a fan of many other cribs for the nursery- we wanted a minimal design whilst also being a piece that we would keep for a very long time and grow with her. Gaia was the only thing on the market that ticked all those boxes.

She’s comfortable and safe when she’s napping or sleeping and she loves to play in there too. Best baby Buy we’ve made!

1 February 2019
Unprompted review
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Reply from Gaia Baby

Thank you for the lovely comments, Allie :)

Rated 5 out of 5 stars

Gaia Baby is well designed and high quality nursery furniture!

We purchased the Gaia Baby Serena Cot for my daughter and couldn't be happier. The ease of ordering, efficiency of delivery and quality of the product is outstanding. My 10 month old daughter has been sleeping soundly in the Gaia Baby Serena Cot for the past few months and we are really pleased we chose this cot. It's extremely high quality, well designed, sturdy and safe! It was simple to lower the height of the cot once she started sitting and now she can stand without any risk of getting out. We are also really impressed with the quality of the mattress and bed sheets, we purchased a mattress protector and fitted bed sheets which are great quality, the sheets are really soft which is what we wanted for our daughter to feel snug. It can be difficult to chose the right thing when there is so much on the market but this is definitely a purchase we feel really pleased with and would recommend Gaia Baby to anyone looking for well deigned, high quality products for their nursery.

13 January 2019
Unprompted review
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Reply from Gaia Baby

Hey Sinead, we're so happy that you loved our cot bed! We truly appreciate your lovely feedback. :)

Rated 5 out of 5 stars

PRACTICAL COT THAT ALSO LOOKS GOOD

I bought this for my niece when she had her first baby last year. She lives in London and did a huge amount of research before choosing this cot which she totally loves. It is so practical and the fact that you can change the size to suit your babies age/growth really makes it a winner living in a city apartment.
I know its not so important but it also looks good! I wish they had such a choice when my five children were young. I wold recommend this cot for sure.

13 January 2019
Unprompted review
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Reply from Gaia Baby

Hey Li, thanks for the lovely comments! :)

Rated 5 out of 5 stars

We are delighted with our Gaia baby…

We are delighted with our Gaia baby purchase.
We find both the cot and the rocker so versatile and the company in general have been a pleasure to deal with.
Cant recommend them enough 5 stars all round

9 January 2019
Unprompted review
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Reply from Gaia Baby

Thank you Dermot! We really appreciate your feedback.

Rated 5 out of 5 stars

Solid & well-built

The Gaia Baby cot is solid and well-built. It's a perfect option as it grows and adapts with your baby. The neutral colouring also makes this a versatile choice, coordinating with any colour scheme.

7 January 2019
Unprompted review
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Reply from Gaia Baby

Hey Avril, thanks for the lovely feedback!

Rated 5 out of 5 stars

Excellent!

Great products for the baby

7 January 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

Thanks Kate! We're so happy that you love Gaia Baby products :)

Rated 5 out of 5 stars

Love Gaia Baby

Love the brand! Very good quality and fast delivery. So happy! I woud definitely recommend it.

7 January 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

Thanks Tamar! We really appreciate your lovely comments :)

Rated 5 out of 5 stars

The pieces by Gaia baby are stunning

The pieces by Gaia baby are stunning. I recently purchased the rocking chair for my nursery, but I love that the design is sophisticated enough to be used anywhere in the house once my child is older. The company themselves were very accommodating and efficient, and I will definitely be considering buying some of their other pieces!

7 January 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

Thanks for your kind words, Ellen! We truly appreciate it :)

Rated 5 out of 5 stars

I love the Gaia baby range

I love the Gaia baby range, wish it had been around in my time but am so happy to have been able to give the cot to my grandchild.
I found them a very easy company to deal with and wouldn’t hesitate to recommend them,

7 January 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

Hey Miranda, we're so happy that you love Gaia Baby products! Thanks for dropping in your feedback :)

Rated 5 out of 5 stars

The Gaia Baby Complete Sleep is an…

The Gaia Baby Complete Sleep is an innovative, yet stylish piece of nursery furniture that us unlike anything on the market. Having seen for myself how adaptable the product is for any nursery setting or newborn development, I would happily recommend this product to anyone seeking new or expectant parent seeking a sleeping solution on the market.

7 January 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

Thanks Saoirse! We truly appreciate your kind words :)

Rated 5 out of 5 stars

Gaia Serena cot

We recently purchased the Serena cot absolutely loved it, fantastic quality, and service from our local retailer Bristols Early Days was excellent.
Loved the design and finish of the cot, fast delivery and assembled in no time.
Highly recommended

7 January 2019
Unprompted review
Gaia Baby logo

Reply from Gaia Baby

We're delighted that you love the Gaia Serena cot, Tracey! Hope you're enjoying the furniture :)

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