Gaia Baby Reviews 

Was really excited to order from the company after seeing their beautiful Instagram. We ordered the co-sleeper and the rocking chair. The chair arrived very quickly, but due to covid there was a delay with the co-sleep. I was getting really stressed since my due date was approaching, but after contacting Gaia with the issue they organized for an express delivery. Peter was lovely and even carried upstairs to my nursery! Thank you

We have the cot, dresser and chair. It looks terrific, beautiful and of very high quality. Delivery was fast and the delivery team were very organised and friendly. We did have a few issues with the instructions and assembly but thanks to Tanya, who responded really fast, and got an engineer to call and help us assemble by facetime. I have to admit that the personal service I received was very refreshing. I highly recommend this company.

This cot looks beautiful and it is nice and small for the size of my room. However I feel like for the price of this product and my personal experience, I wouldn’t recommend it. When it arrived there was no hole where certain parts had to connect so I had to drill my own(at 9 months pregnant) , and then there was holes that were not fully open so I couldn’t fit screws in. There was 2parts missing also. I gave it a second chance and now my baby is in the next stage so I have lowered the cot, but the design has little screw nuts all the way around, my baby bangs her head quite a lot so I’ve had to pad them up with cotton pads and tape so that she doesn’t injure herself. And it’s very low also and the side doesn’t slide down so you have to reach down quite fair to pick the baby up , particularly difficult if your placing the baby in the cot while they are already asleep as any sudden movement and they would fall a fair distance to the mattress. For me personally I’m not happy with it overall. It’s fine and it does the job but for the money it’s absolutely not worth it in my opinion.

Very good service.

Thank you

This company has such amazing customer service! I am so impressed! I love the nursing chair and so does my little boy! It is the perfect addition to his nursery!

Many thanks!!

We originally got the shiny silver chair but there was an issue with the fabric. We contacted baby gaia and they were very pleasant and accommodating. Once they seen the issue they have offered is a replacement and now we got the dove colour. The chair is wonderful! I love the design and the comfort it has! Due to the covid 19 delays and the issue the also commenced us with a foot stool that is incredibly comfy and completes the experience.

Great customer service and great products!

The chair looks good and is easy to assemble but after a few weeks of use we have found that the seat slides out of position when rocking and getting it back into its original position is incredibly difficult.

This seems like a design flaw where really they should leave an extra 0.5cm of give between the cushion and the arms so that it can be more easily taken in and out.

Anyway, now we have a chair that most of the time has a 4-5cm gap between the seat cushion and the back of the chair.

Top quality product with excellent customer service! Would definitely recommend this company. Always available to provide support and even received a personal follow up email to ensure the product that was delivered met expectations (which it certainly did!). The cot is extremely stylish and sturdy and looks very comfortable. Thank you Iva and Karl!

Such a disappointment. Was devastated after an 11 week ordeal. Has been returned for full refund. Delayed delivery twice. Cot arrived with wrong instructions, mismatching parts, lost complete faith in the company standards, product quality and experience. Really spoiled our experience of buying a cot for our first baby. For a luxury brand they really need to get their act together.

Excellent customer service! Special thanks to Karl!

Bought the Serena co-sleeper and complete sleep cot for our first child, it seemed the most practical way of managing co-sleeping at 0-6 months, and that was something we had decided we would like to try as long as it could be made safe. Have only used the co-sleeper cot 'stage' of this product at time of writing, but I'm very impressed by the build quality, solidity and safety. I was a bit intimidated when so many enormous boxes showed up, but the assembly was actually very easy (only allen keys [supplied] and a crosshead screwdriver required). I still managed to get confused at the last stage, but when I rang up was met with a very helpful representative who went above and beyond to understand my problem, and didn't make me feel an idiot when he worked out what I was doing wrong! A lovely 'feel' to both product and company. Can recommend.

I love this company. Every time I have interacted with them I am served with excellence! They have always made me feel like they truly care and they go out of their way to make things easy.

Their customer service is amazing! Just fabulous 😊 I wish every vendor was like them!

Unfortunately I can not recommend Gaia baby, this was the biggest disappointment I've had for a long time. When seeing this nursery set on Instagram I was really excited to order. When it arrived, the disappointment started by looking at the product and all I can say is that this wasn't high quality furnitures. The co sleep came fully assembled because ordered it from the outlet. Its been described that the item could have tiny little faults and it has NEVER⁷ been used by a customer. Well this was the first lie I suppose because the co sleep had marks on the material where the zip is such as finger prints and others. Then when trying to assemble the cot I noticed that there where bolts and screws missing. Who sents an 'unused' item to the customer with missing screws. Anyway I contacted the customer service and the lady Iva wasn't very customer friendly, she was rude. She tried to make me look like that I don't know what I'm doing and I can't be right that there is bits missing. Anyway when she spoken to her partner Karl (I suppose they are the only 2 working) then they agreed to finally sent me more bolts and screws so I can carry on putting the bed together. When assembling the bed I've noticed the very poor quality of the product as the holes are badly made and it was hard at some point to turn the screws. The biggest issue then was that the bolts wouldn't fit in properly so this was the moment to stop to build it together because I could see that this cot won't be safe for my baby. Imagine growing to a toddler age and when playing getting caught with clothes and strangle themselves. I then requested a return for the items because this wasn't good enough safety!!! Karl on the phone accepted the return after me being in tears after all the excitement, disappointment and also being 6 months pregnant.

£150 they deducted of my refund money for a 'hired van' they had to get to pick it up but in the end they came with the company van so there shouldn't have been any extra costs for the hired van. I can not explain how does this feel that this company ripped of so much money of a pregnant women who just wants to get with a little budget a nursery room sorted for her first born.

Karl who came to pick up the furnitures was also cheeky enough to nick one of my blankets which where on the floor to protect the furnitures outside the house.

I have had to ask many times for when this will be collected and my refund, I felt the customer care was poor. Karl claims that he was very communicative with me during this time but this isn't true because if I wouldn't have phoned or sent email or wrote comment on Instagram post I wouldn't of heard anything about it. Oh, and to mention this one too, I have been blocked by Instagram after I commented under a post. That's fine by me, cause this was all worth it because I received the quickest respond via email ever. Still sad that they had to block me cause they are worried I am telling more about the poor furnitures and service. I am done with this company, I wish I could give 0 stars to this review. No one should go through stress and upsettings that I went through. Think twice before you buy, the Instagram posts look nicer than they actually are!!!!!

If I could upload pictures for evidence I would have done it.

Loving the candles. Delivered on time and not easy to get vegan and animal test free quality products. Thank you.

We bought the Cot with Co-Sleeper extension and the rocking chair with footstool at the baby show. We were really impressed at the time but unfortunately feel let down by Gaia. For a premium product, attention to detail isn’t what you would expect it to be. When assembling, some holes hadn’t been drilled, some were painted over so the screws wouldn’t “bite”, holes were misaligned so other pieces couldn’t slot in, the wood trim at the bottom wasn’t a consistent colour, and so on. Gaia kindly collected these pieces and replaced them, and also asked someone to assemble it for us but after he left, we still had issues. Eventually we gave up chasing/complaining as our baby came early and we have since bought a Chicco Next2Me as we didn’t have confidence in the Gaia Co-Sleeper extension. All a bit of a shame, we had hoped for more from them. Perhaps they will improve as they become more established.

We recently ordered the co-sleeper which turns into a cot/cot bed from the Olympia baby show. I cannot fault their customer service, they sent out the order within the time frame expected (unlike some of the other suppliers) and despite this any issue I had they had rectified immediately

Would highly recommend! The product looks as good as it did in the show room and now we can’t wait for our little one to arrive to see how he finds it

Purchased Changing Unit and Serena Co sleeper crib. Excellent products, look great, good build quality.

Co sleeper crib is let down by the instruction, very hard to follow, especially step 5, feel like the instructions include for a previous version of the product.

Excellent service by Peter and the team. Thank you from Paul, Emer and baby Kieran!!

Stunning looking furniture unlike anything else we've seen, looks great in the room. Great service, delivery, assembly and taking away packaging. Really delighted.

Just bought the Gaia cots with rocking chair and footstool one word “stunning” everyone who has seen the furniture absolutely love it, to say we are pleased is an understatement. And also the customer service is second to none. 100% recommend to anyone. Thankyou yet again!