I bought my 2nd HOCO watch recently but having small issue with the screen. Went back to the shop and after checking, the manager replaced with a new watch. It's quick, friendly and no hassle at... See more
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I reached out to ask if I would be charged after cancelling my account. The other guy didn't give me the direct answer, he even made me more confused. After I talk to another guy named Dexter, he clea... See more
Company replied
I want to give a shout out to Ahlby who is a part of the escalation team for taking the initiative to help me out with my subscription problem. Ahlby provided a swift resolution to this matter even wi... See more
I wanted to share my appreciation for the outstanding support provided by the team. They demonstrated exceptional service by addressing my unique issue promptly and going the extra mile to assist me.... See more
Company replied
3.9
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Probably legit company
I think people are confusing this company with another that no website exists. The problem I have is with a company called gadgetgeekhubhouse.com. Everyone needs to be sure of what company they have a complaint with.
4 September 2024
Unprompted review
Trustpilot is NOT Trustworthy
Trustpilot is NOT Trustworthy. They modify reviews and remove what they don't like. Stay away from them.
29 August 2024
Unprompted review
Reply from Gadgetgeek
Dear MdG,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Great communication
Great communication. Issue addressed. Good service.
29 August 2024
Unprompted review
I got a part refund if my item was not…
I got a part refund if my item was not in stock
25 May 2024
Unprompted review
Complete scammers
Complete scammers. Bought what I thought was a light on a fb link. It wasn't, what it was is a subscription for 9.99 then 2 days later another payment of 6.99. They say I don't have a placed order and its a subscription you are buying not an item. All you will get is a headache having to email them and then contacting your bank to cancel a subscription. Avoid
at all costs, customer support a joke.
27 August 2024
Unprompted review
Reply from Gadgetgeek
Dear Marie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I did have an issue but it is being…
I did have an issue but it is being resolved once escalated
26 August 2024
Unprompted review
I ordered something on Facebook link…
I ordered something on Facebook link then two payments were taken no email confirmation of order and then larger payment to tvmarket.club that have now had to take ages to cancel
21 August 2024
Unprompted review
Reply from Gadgetgeek
Dear Julie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Faux agreement
After reaching an agreement that they would have not taking any money from me again they did it again TODAY!
Do not trust them
22 August 2024
Unprompted review
Reply from Gadgetgeek
Dear Patrizia,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good Service and very understanding
Good Service and very understanding
21 August 2024
Unprompted review
I appreciated their response
This is a follow up to a negative review.
The company kindly contacted me and made me think perhaps I was wrong. My opinion was decided by other negative reviews I had read and in this day and age we are suspicious. Hopefully they are honest and any other experience is positive.
I appreciated their contact with me.
14 August 2024
Unprompted review
Reply from Gadgetgeek
Dear Val,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I followed a link on Instagram…
I followed a link on Instagram believing that I was entering for a possibility of receiving a Gibson Les Paul Guitar. I was surprised that I needed to pay $7.95 for a 1 in 1000 chance to win. But, I figured it was like a raffle. After further research, I learned that I am going to be billed monthly for a subscription unleashed I canceled 😞 so, consider me canceling my transaction.
13 August 2024
Unprompted review
Reply from Gadgetgeek
Dear Roy,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good customer service
13 August 2024
Unprompted review
Excellent customer service
Excellent customer service, they listen to all concerns and do their best to help
12 August 2024
Unprompted review
Made 1 small purchase but they have…
Made 1 small purchase but they have taken 2 more payments from my card without my authorisation
I have tried getting money back but have now reported them as fraud transactions with my bank
Had to cancel my card which is very inconvenient
Avoid this company at all cost
10 August 2024
Unprompted review
Reply from Gadgetgeek
Dear Lloydie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Thank you Bob for your assistance
7 August 2024
Unprompted review
Excellent support easy to chat to would…
Excellent support easy to chat to would clearly recommend
6 July 2024
Unprompted review
Good Service
Sarra from the escalation team helped me greatly with any concerns I had and helped speed my process up. She was very apologetic and showed good customer service skills which I appreciated.
24 July 2024
Unprompted review
They dealt with my issue promptly
They dealt with my issue promptly. Thank you Cheryl
21 July 2024
Unprompted review
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