I bought my 2nd HOCO watch recently but having small issue with the screen. Went back to the shop and after checking, the manager replaced with a new watch. It's quick, friendly and no hassle at... See more
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I reached out to ask if I would be charged after cancelling my account. The other guy didn't give me the direct answer, he even made me more confused. After I talk to another guy named Dexter, he clea... See more
Company replied
I want to give a shout out to Ahlby who is a part of the escalation team for taking the initiative to help me out with my subscription problem. Ahlby provided a swift resolution to this matter even wi... See more
I wanted to share my appreciation for the outstanding support provided by the team. They demonstrated exceptional service by addressing my unique issue promptly and going the extra mile to assist me.... See more
Company replied
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Outrageous return. Had to be shipped to CHINA at $50 to $80!
When we asked for a refund on a trimmer that arrived with missing parts, was smaller than advertised and lightly constructed, we got an email back in our junk folder. It said that to get a refund, we would have to ship it back to CHINA!!! The cost would be $50 to $80 to ship it. We paid $198.98 for it. We had to contest it to our credit card company. Hope it is approved.
Avoid this store!!!
I bought a product from gadget geek ilac center store Dublin. Absolutely shocking customer service. They give a two week warranty in small writing on the receipt, which is ridiculous, most places give at least one year if not more. I went in within a few months, not knowing it was only two weeks. The rude patronising female cashier wouldn't exchange for a product that worked! I didnt want a cash refund just a product that worked properly, the cashier was cheeky and called security on me when i was very calm and just wanted what i paid for. I asked to speak to the manager, she rang him chatted and then when i asked to speak to him she hung up and said sorry nothing we can do hes in a meeting!! I have written all over socail media to avoid this store. And i will continue to tell people to Avoid. Absolutely shocking customer service. Selling faulty products to customers.. Avoid avoid avoid!!!
yes I solve everything
yes I solve everything. now I want to cancel the subscription
Harassment emails
I left a truthful, but bad, review a long time ago.
Now every two weeks without fail I receive an email from this company offering a financial incentive to remove my review or change to 5 stars.
Very dodgy company.
Kevin from the Escalation Team handled…
Kevin from the Escalation Team handled my case professionally and clearly.
My issue was reviewed carefully and resolved.
Thank you for the support.
HOCO smart watch - gadget geek
I bought my 2nd HOCO watch recently but having small issue with the screen. Went back to the shop and after checking, the manager replaced with a new watch.
It's quick, friendly and no hassle at all that i would highly recommended to anyone who is looking a place to buy a good value smart watch or gadget.
No problem unsolved!
My experience is that even the smallest query will be solved.
I liked that they responded quickly to…
I liked that they responded quickly to the requests
Store my cash money back money
Fraud scammers
I believe they are very reliable and…
I believe they are very reliable and real
I am receiving multiple requests to…
I am receiving multiple requests to remove my negative reviews and then you'll refund me! My bank refunded me thanks because you are sly thieves duping people into buying a fake product but not stating this is a subscription knowing full well that most people won't read the small print! So NO, I WILL NOT BE RECOMMENDING OR PRAISING YOU AND PLEASE STOP HASSLING ME!
Absolute scammers
Absolute scammers, no refund as we speak. Emailed me to change the review and they will offer refund
it was great
it was great, unfortunately i couldn’t continue but they attended me very nicely, great team and support, thanks.
They make you a member without one…
They make you a member without one requesting it, I would not answer a survey again that made me a forced member
The staff are very helpful in…
The staff are very helpful in addressing my concerns, which I highly appreciate
Taking 6 quid out of my account every…
Taking 6 quid out of my account every week and when I tried to cancel. Went in circles. I didn’t even sign up for this to be taken out my bank. They sign you up in small print ! Then they told me all the money I’d paid will be given to me in credit even if I cancel. I cancel and they take it all off me then tell me “oh credits have an expiration date” absolute con of a company
Response to emails is impressive.
They refunded straight away!!
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