Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
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Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
Company replied
Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
13 November 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9300.
Kind regards
The Gadget Cover Team
I have got a new phone and changing my…
I have got a new phone and changing my policy was very easy no complaints so far
12 November 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9300.
Kind regards
The Gadget Cover Team
I emailed to cancel within my 14 day…
I emailed to cancel within my 14 day period and here we are 8 days later and not heard a word and no refund
12 November 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
Our apologies for the delay in answering your request to cancel your policy. I have looked into this for you and I can see your policy renewed on 03/11/2020 and you had emailed us on the 04/11/2020. This was actioned yesterday and we emailed at 15:01 confirming the cancellation and that you will be receiving a full refund as you stated it was in the 14 day period.
The refund is with our accounts team and you will have the monies cleared back to your account with 14 days.
If you would like to speak with us regarding this please call 0203 794 9294.
Kind regards
The Gadget Cover Team
I have just purchased mobile cover
I have just purchased mobile cover , I can’t really make a judgment as I haven’t needed to claim
12 November 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Amazing Easy to use
12 November 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Worst customer service when it come to…
Worst customer service when it come to making a claim. I provided everything proof of purchase, proof of usage everything they kept telling me they having received no proof due to their email not working. When I called I spoke to someone who told me they received all the proof and will be looking around for a phone give us 12 hours only to be told again we havent received no proof.they try to use all sort of excuse to refuse the claim. Why I changed the proof of usage file name wich I explained to 4 different people over the phone and by email.asked to complain and they took my complain and just put it on the side.im planning to take it to the ombudsman to deal with my case as gadget cover think its OK to collect my premium and not fulfill as promised on their website 2 days for claims to be processed. U just replied we gonna investigate contact us. how can the same team investigate themself it should be an independent body investigating you.
10 November 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for sharing your experience with our claims team. This is not the level of service we expect from the claims department and would like to investigate this further.
Please can you contact us on 0203 794 9294 or email us on customerservices@gadget-cover.com with your policy details so that we can look into this ASAP for you as I am unable to locate your policy with the details provided.
Kind regards
The Gadget Cover Team
Reply to edit: Our claims team is separate from the customer service department and we would like the opportunity to resolve this for you which is why I have requested the above.
Kind regards
The Gadget Cover Team
Very easy to purchase and albe to…
Very easy to purchase and albe to create multiple device cover purchases
29 October 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Thank you for taking the time to leave your review, Gail!
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Easy to setup
Easy to setup, had a duplicate policy created in error which was quickly sorted by a pleasant lady at customer service. Fingers crossed won’t need to speak to them till my renewal time
20 October 2020
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
Our apologies setting up the duplication has caused you inconvenience but I am pleased to see this was resolved quickly.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Straight forward and easy with good…
Straight forward and easy with good coverage. Not claimed yet so not sure how easy that will be.
20 October 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Purchase Only Review
I’ve only purchased the insurance, hopefully won’t need to make a claim, but was easy to purchase, and got documents through right away.
20 October 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Easy to set up/ clear understanding of…
Easy to set up/ clear understanding of price. Early days to see how effective they are if ur phone breaks- may change in the future
20 October 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us again please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Have been with this company for 5 years…
Have been with this company for 5 years or so always had very good service and always available for help..
20 October 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us again please call 0203 794 93294.
Kind regards
The Gadget Cover Team
Claim
0 HELP FOR MY LOST S20 5G
I HAVE KID
AND 3 JOBS
I SUPORT MY FAMILIE ALONE
GADGET-COVER DOSENT CARE ABAUT A FATHER WIT 3 JOBS
NO HELP FROM THEM
NOTHING
20 October 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us again please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Edit:
Good morning,
We are sorry to read that you have changed your review due to a recent decline. I have looked into this for you and the reason for the decline is due to the phone not being in use since 4 days before your policy was taken out. As defined in the Terms and Conditions of your policy Proof of usage – means evidence that the gadget has been in use since policy inception.
We apologise that you have not had the outcome you were expecting and I can see that you have cancelled the policy within your free period.
If you would like to raise a complaint please speak to the claims department by calling 0203 794 9294 and select option 1.
Kind regards
The Gadget Cover Team.
I took out the £15pm cover on my iPhone…
I took out the £15pm cover on my iPhone 11. I smashed my screen, started a claim, sent in proof of usage and proof of purchase, and a week later despite me making 2 phone calls and 4 emails to gadget cover, I’ve still not heard anything at all back from gadget cover whether I have a valid claim or not. And I’ve still got a broken phone.
My experience leads me to believe that they just ignore you when you need to claim.
I’m going to cancel the policy and go to Apple direct, as the 12x £15pm plus the £100 excess I’d have paid gadget cover for the policy is similar to apples £300 screen replacement that would be done in 24h.
Edit after reply from gadget cover- thanks for the reply. Agreed, it was early on in the cover, that’s why I was just hoping for a response either way to see if I was covered or not so I could move forward with getting my phone repaired one way or another.
It’s booked in on Tuesday with the Apple store, so I’ll follow that route now, but thanks again for the reply.... I don’t know why no one has emailed me since last week, but on here I have got a response in minutes lol.... 👍
2 October 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
I can see you you set up your policy was set up on the 23/09/2020 and I am sorry to read you have had an accident with your phone.
I have emailed management at the claims department to request they contact you ASAP as I can see from notes that they have received the documents you have emailed.
If you would like to speak to them sooner please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
420Friendly! This is Dope!
Really good company honnestly. I’d rather these guys than Protect your bubble!
2 October 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
If you ever do need to speak with us please call 0203 794 9294.
Kind regards
The Gadget Cover Team
I consider the service to be reliable…
I consider the service to be reliable with realistic pricing
2 October 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review and renewing your policies with us.
If you ever do need to speak with us please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review. We are happy to see you found setting up your policy online with us quick and easy.
If you ever do need to speak with us please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Insured my Galaxy S10 5G in a couple…
Insured my Galaxy S10 5G in a couple minutes on my mobile, no hassle straight forward service.
28 September 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review. We are happy to see you found setting up your policy online with us straight forward.
If you ever do need to speak with us please call 0203 794 9300.
Kind regards
The Gadget Cover Team
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