We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a great experience with G Network so far. We needed a router relocated and there wasn’t a straight forward solution, but our engineer, German Schmidt, sorted it out quickly and mess free. Highl... See more
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Contact info
251 Southwark Bridge Road, SE1 6FJ, London, United Kingdom
- 020 3909 4555
- customerservice@g.network
- g.network
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luis and Andrew were very professional…
Luis and Andrew were very professional and lovely, they set up three flats and communal wiring in a single day! Very impressed and the resulting connection is a great step up at a good price. Would reccomend.
30 October 2026
Unprompted review
Jamie from GNS amazing work
Jamie from GNS amazing work , fabulous team, great customer service
30 October 2026
Unprompted review
Tommy is a legend
Tommy is a legend , he's a great guy , done a fantastic job. 10/10
30 October 2026
Unprompted review
Great service from Reece
Shoutout to Reece from gns! Setup was quick, efficient and great customer service! Up and running within 20 minutes!
30 October 2026
Unprompted review
Rating the installation process with…
Rating the installation process with Reece from Gns. It was excellent, very professional, and things were working from the get-go! 5-star process from communication with the project manager to the result.
30 October 2026
Unprompted review
Kenyon was great and really helpful
Kenyon was great and really helpful. He did his job very quick and efficient . Big thanks!
29 October 2026
Unprompted review
Jamie from GNS was polite tidy and…
Jamie from GNS was polite tidy and understanding the job wasn’t an easy job and he got it done in good timing and very neat considering the place is a building site
Thank you
29 October 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback!
We're delighted to hear that Tommy provided you with such a great experience. We really appreciate you taking the time to share this with us, and we'll be sure to pass your kind words on to him.
Ahmed
Jamie fron GNS is a perfect engineer
Jamie fron GNS is a perfect engineer. He is very professional and polite and hardworking.
27 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Jamie provided such a professional and positive experience. It's great to know that his politeness, hard work and dedication made such a difference.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Jamie and the team!
Ahmed
Easy provisioning journey
Easy provisioning journey, Will was pleasant wo work with on planning. Tommy and Jaimie did a super good job with instillation which took just under 3h despite poor weather. Great speed in first tests. Recommended.
26 October 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback!
We're delighted to hear that your installation journey went smoothly and that Will made the planning process easy and pleasant.
It's also great to know that Tommy and Jamie did such an excellent job with the installation, especially despite the poor weather!
We're pleased you're already enjoying great speeds and really appreciate your recommendation. We'll be sure to pass your kind words on to the team!
Ahmed
Great service and installation from…
Great service and installation from Kenyon, super helpful and did an excellent job!
23 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Kenyon provided such a great service and installation experience. It's fantastic to know he was helpful and did an excellent job!
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Kenyon and the team!
Ahmed
drew and karl did a fantastic job…
drew and karl did a fantastic job installing our wifi.
23 October 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback!
We're delighted to hear that Drew and Karl did such a fantastic job installing your Wi-Fi. It's great to know you had such a positive experience!
We really appreciate you taking the time to share your feedback and will be sure to pass your kind words on to Drew and Karl!
Ahmed
Great service
Nedjat was extremely polite, helpful and ensured that my wifi was set up perfectly. Could not fault him!
23 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Nedjat provided such a fantastic service and ensured your Wi-Fi was set up perfectly. It's great to know that his politeness and helpfulness made such a positive difference!
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Nedjat and the team!
Ahmed
Prompt clean service
They arrived promptly and did a very neat job, and cleaned up afterwards.
23 October 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback!
We're delighted to hear that our team arrived promptly, carried out a neat and professional installation, and ensured everything was left clean and tidy afterwards.
We really appreciate you taking the time to share your positive experience and will be sure to pass your kind words on to the team!
Ahmed
Fiber installation:
Fiber installation:
Zsolt from Spectralight did a fantastic job! Very clean setup and fast WiFi, we love it. Well done.
23 October 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback!
We're delighted to hear that Zsolt from Spectralight did such an excellent job with your installation. It's great to know you're happy with the clean setup and enjoying your fast Wi-Fi!
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Zsolt and the team!
Ahmed
Reece and Kenyon were two tidy and…
Reece and Kenyon were two tidy and polite guys. did a great job. Installation was efficient and the cabling looked very discreet coming into a communal entranceway. Also futureproofed all the other flats should ever opt for fibre
22 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Reece and Kenyon provided such a professional and efficient installation. It's fantastic to know they were polite, tidy and ensured the cabling was discreetly installed in the communal entranceway.
We're also pleased that the installation has helped future-proof the building, making it easier for other flats to connect to fibre in the future.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Reece, Kenyon and the team!
Ahmed
German Schmidt was great
German Schmidt was great! He was very efficient and diligent and got the job done quickly.
19 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that German provided such an excellent service. It's fantastic to know that his efficiency, diligence and professionalism made the experience so positive!
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to German and the team!
Ahmed
Tommy was absolutely amazing handled…
Tommy was absolutely amazing handled the instillation quickly and arrived on time. Super good service highly recommend
19 October 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback!
We're delighted to hear that Tommy provided such an excellent service, arriving on time and completing your installation quickly and efficiently.
We really appreciate your recommendation and will be sure to pass your kind words on to Tommy and the team!
Ahmed
Excellent service
Excellent service – Professional and friendly technician
I had a great experience with German Schmidt from G.Network. He was extremely professional, friendly and thorough, carrying out all the work with great care, precision and attention to detail, leaving everything neat and tidy.
He was also very patient and happy to answer all my questions, offering helpful advice on how to get the most out of the service.
Excellent customer service from start to finish. Thank you, German, for your outstanding work. Highly recommended!
16 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that German Schmidt provided such an outstanding service. It's fantastic to know that his professionalism, friendliness and attention to detail made your experience so positive.
We're especially pleased that German took the time to answer your questions and offer helpful advice, ensuring you could get the most out of your service.
We really appreciate your recommendation and will be sure to pass your kind words on to German and the team!
Ahmed
Switching to G-Network
Cesar has carried out both the survey and the subsequent installation for us - he has been amazing throughout! Very happy with the service - a good start, G-Network!
16 October 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Cesar provided such an excellent service throughout both the survey and installation process. It's fantastic to know that his hard work and professionalism made such a positive impression!
We're pleased your journey with G.Network has got off to such a great start, and we hope you continue to enjoy your service.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Cesar and the team!
Ahmed
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