Furniture At Work® Reviews 

7,974
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often noting their solid build and attractive appearance. Many people also highlight the fast and efficient delivery service, with items frequently arriving on time, well-packaged, and sometimes including professional assembly. Reviewers appreciate the great overall service, including clear communication and helpful staff. However, some customers also noted issues with delivery communication, experiencing conflicting information, unexpected delays, or a lack of updates. A few other people also felt that orders were sometimes incorrect, incomplete, or arrived with minor damage. Additionally, some reviewers mentioned problems with delivery handling, such as items being left in unintended locations or drivers arriving too early.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast delivery... See more

Product

Clients share positive opinions on product quality, often highlighting items as well-made, strong, and... See more

Quality

People report positive experiences with quality, frequently praising the excellent construction and... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, often highlighting brilliant and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

Very happy with its function and appearance. Brilliant that drawersfully extend. Unfortunately the screws into the temp wood base were at an angle so joined near an inner screw so piece of surface woo... See more

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more

Rated 5 out of 5 stars

Not at all unhappy this time! We ordered 2 bookcases for our community library and I grumpily went there early to receive them since we'd been told they would arrive between 9.07am and 11.27am. I'm... See more

Company replied



Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,974)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

There was a damaged part

There was a damaged part. I reported it to the accounts dept (the only email source I had) and have heard nothing back.

10 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi John,

As discussed, this was delivered in 24 hours from request. I believe you are going to amend your experience with us on Trust Pilot
Regards

Rated 5 out of 5 stars

Fast delivery

Good price - ordered pm and delivered the following day

10 March 2026
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Reply from Furniture At Work®

Hi Tina

Thank you for your feedback. We’re pleased to hear you found the pricing competitive and that your order was delivered the very next day.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Great quality

Great quality, excellent product exactly as described. Timely delivery too.

10 March 2026
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Reply from Furniture At Work®

Hi James

Thank you very much for your positive feedback. We’re delighted to hear that you’re pleased with the quality of the product and that it arrived on time.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our friendly sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Customer services called me a liar to avoid sending replacement of broken item.

I ordered 2 desks, both exactly the same. One arrived in the wrong colour, I thought nothing of it, built the desk, it collapsed on itself.
I returned the full desk (desk top, legs and modesty panel). They delivered the correct item and collected the broken item at the same time, however only delivered the desk top. I contacted them to get the rest of the desk delivered and they said because their warehouse claimed to have only received the desk top I would have to pay again for the legs.

Their customer services team don’t only take a week to respond to you at a time. They also called me a liar. Multiple times. The “proof” they used to claim I only returned a desk top was a photo of the delivered desk top.

I have asked for the order to be cancelled so I can have a refund as this has been ongoing since the beginning of February and all has gone quiet.

I asked to speak to the customer services manager, who is ghosting me.

I do not understand how this is seen as acceptable business practice.

I would never recommended this company to anyone as the risks are not worth the chance.

12 March 2026
Unprompted review
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Reply from Furniture At Work®

Hi Emma

We have sign posted this to our Customer Service Manager who I can see has spoken to you and this will be resolved.

Kind Regards

Rated 5 out of 5 stars

Excellent service

Excellent service

6 March 2026
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Reply from Furniture At Work®

Hi Val
Thank you for your feedback — we’re delighted to hear you received excellent service.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169. We’d be happy to help.

Rated 1 out of 5 stars

Still waiting for delivery.

Still waiting for delivery.

25 February 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Anne

We can see the goods have now been delivered as requested.

Kind Regards

Rated 4 out of 5 stars

Brilliant chair

Brilliant chair, easy to assemble and sturdy. Arrived within a few days of ordering. It's our second chair from you and the only slight problem was that both had small amounts of damage. Not enough to return but nevertheless not how they should have been.

2 March 2026
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Reply from Furniture At Work®

Dear Customer

Thank you for your detailed feedback and for choosing us again — we really appreciate your continued custom. We’re pleased to hear you’re happy with the chair, found it easy to assemble, and that it arrived promptly.
We’re sorry to hear about the minor damage you experienced on both orders. While we’re glad it didn’t affect usability, this is not the standard we aim for and we appreciate you bringing it to our attention.
If you need any assistance or have questions in future, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be very happy to help.

Rated 5 out of 5 stars

Great all round experience

Product great/well made with images and colour on website closely matching actual colour. Product packaged exceptionally well and delivery communications and personnel excellent.

4 March 2026
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Reply from Furniture At Work®

Hi Rod

Thank you for taking the time to leave such detailed feedback. We’re delighted to hear that the product met your expectations, from build quality and colour accuracy to packaging and delivery. It’s also great to know our delivery communications and team made a positive impression.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be very happy to help.

Rated 5 out of 5 stars

Good product

Good product - delivered on time.

20 February 2026
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Reply from Furniture At Work®

Hi Nigel

Thank you for your feedback — we’re pleased to hear you’re happy with the product and that delivery was on time.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Item arrived dent in several pleaseces.

Item arrived dent in several pleaseces.
Poor customer service.

5 March 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Michael

We have requested information from you as no order details were left nor can we find any orders under this name in our system. Please reply to TP with the order details as we cannot locate any orders.

Rated 4 out of 5 stars

Service was efficient

Service was efficient. However was told I needed to be in all day for delivery as items would need to be recived and could not be left in safe place. Only to find items had been left by my front door

19 February 2026
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Reply from Furniture At Work®

Hi Amanda

Thank you for your feedback. We’re pleased to hear the service was efficient, however we’re sorry for the confusion around the delivery instructions. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
If you have any questions or need assistance in future, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Thanks the table is of good quality.

Thanks the table is of good quality.
Info on Delivery status good

18 February 2026
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Reply from Furniture At Work®

Hi Simon

Thank you for your feedback. We’re pleased to hear you’re happy with the quality of the table and that our delivery updates were clear and helpful.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Your Furniture At Work is not a reputable company. They have poor customer service and lied about an 11-year-old signing for the collection of a chair. The way they treat customers on the phone is unp

The chair is too small for me and the height is too low. The no were to make a return bad. I'm not happy at all 😡😡😡
When I decided to buy the chair, I was confident about my choice because I had used the same type of chair before. In fact, I am currently using the same type now. This means I have used this type of chair twice before and never issue with size before purchasing from your Website.

Anytime I ordered the chair in the past, it was always perfect. However, the one I bought from your Website that is too short in height and too small.

On the day the chair was delivered, I was in an important meeting and I could not interrupt it. The only thing I did when the chair arrived was to ask the delivery person to assemble it because I paid for it. Immediately after that, I returned to continue my meeting. The delivery person handed the chair over to my 11-year-old son after assembling it. I never signed for the collection because I was still in my meeting.
Later, my son brought the chair inside and after I finished my meeting, I saw the chair and realised it was too small. I checked your page to see if there was a place to make a complaint, but I could not find any.
I then called your customer care service, and they told me someone would get back to me within the next 24 hours. However, I did not hear from them. I did not know where to make a complaint, so I had to leave a review because I was very upset and disappointed.

After that, one of your staff members eventually called me. He said Why didn't I check the measurements of the chair before purchasing it? I explained to him that I do not know anything about chair measurements because this was not my first or second time buying this chair unknown to me your size company is different.
If I had known that the size would be different, I would not have bothered purchased in the first place.

Unfortunately, the customer service representative I spoke with was very rude.
He also used threatening words, saying he would report the issue to the company and get back to me. He added that by the time he got back to me, I would not be able to return the chair because the price had changed and they would decide for themselves.
This sounded like a threat to me, as he used the issue of the price to suggest that I would not be able to return the chair.

The chair I bought was £126 and has already been treated when on that by the time I see the return price I won't be able to return it so he said I will pay £55 for the return. I'm really disappointed with Furniture At Work and never record it for anyone 😕 🙃 😒 😪 😐

20 February 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Bose

Our Customer Service team has been in contact with you both by telephone and email to discuss your concerns.
The product dimensions are clearly displayed on our website at the point of purchase. You have since advised that these measurements were not reviewed prior to ordering. The chair was delivered, fully assembled, and all packaging removed, with the delivery signed for as satisfactory at the time.
As such, this matter does not relate to a service failure. However, we have still taken the time to review your case and have proposed a resolution, which has been communicated to you directly.
Should you wish to discuss this further, our team remains available to assist.

Rated 5 out of 5 stars

Quick delivery

18 February 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Paul

Thank you for your feedback — we’re pleased to hear your order was delivered quickly.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Great service

Great service, delivery was supposed to be 3-4 days but was delivered next day. Fantastic office chair and easy to assemble.

26 February 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Paul

Thank you for your great feedback. We’re delighted to hear the delivery arrived earlier than expected and that you’re pleased with the quality of the office chair. It’s also good to know the assembly was straightforward.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Good product range

Good product range. Competitive price and quick Delivery.

17 February 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Steve

Thank you for your feedback. We’re pleased to hear you’re happy with the product range, found our pricing competitive, and received your order quickly.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 4 out of 5 stars

Delivery experience

I asked for the tables to be delivered in the Morning but it was delivered after 1pm. Luckily someone was around to accept the delivery.

25 February 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Jennifer

Thank you for your feedback. We apologise that the delivery did not arrive within the requested morning time slot, and we appreciate your understanding on the day. We’re glad someone was available to accept the delivery, but we recognise the importance of accurate delivery timing and will take your comments on board.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

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