Furniture At Work® Reviews 

7,973
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often noting their solid build and attractive appearance. Many people also highlight the fast and efficient delivery service, with items frequently arriving on time, well-packaged, and sometimes including professional assembly. Reviewers appreciate the great overall service, including clear communication and helpful staff. However, some customers also noted issues with delivery communication, experiencing conflicting information, unexpected delays, or a lack of updates. A few other people also felt that orders were sometimes incorrect, incomplete, or arrived with minor damage. Additionally, some reviewers mentioned problems with delivery handling, such as items being left in unintended locations or drivers arriving too early.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast delivery... See more

Product

Clients share positive opinions on product quality, often highlighting items as well-made, strong, and... See more

Quality

People report positive experiences with quality, frequently praising the excellent construction and... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, often highlighting brilliant and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

Very happy with its function and appearance. Brilliant that drawersfully extend. Unfortunately the screws into the temp wood base were at an angle so joined near an inner screw so piece of surface woo... See more

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more

Rated 5 out of 5 stars

Not at all unhappy this time! We ordered 2 bookcases for our community library and I grumpily went there early to receive them since we'd been told they would arrive between 9.07am and 11.27am. I'm... See more

Company replied



Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

Asks customers to review

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Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,973)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

They seem to have a blanket statement…

They seem to have a blanket statement of 7- 10 days delivery on everything on their website.
I ordered a table, chairs and a desk; the chairs and desk and a set of table connectors all came on separate deliveries on separate days.
The desk hasn't arrived yet after 4 weeks despite apparently being available on next day delivery and I've been sent an invoice for it already.
Customer Service takes at least two days to reply to your emails.
So overall can't really recommend...

21 April 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your feedback. We’re sorry to hear about this experience. In order for us to investigate this fully and resolve the issue, we’ll need the relevant order number and details, as these haven’t been provided. Once we have this information, we’ll review the matter and contact you directly.

Rated 1 out of 5 stars

Products don't work together

Got advice on a products. Ordered the products arrived and the two suggested products don't work together. Now they wont communicate.

16 April 2026
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Reply from Furniture At Work®

Hi Stison

We’re sorry for the experience you’ve had. This is being investigated, and we’ll be in touch directly to resolve this.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi Peter

Thank you for your feedback. We’re pleased to hear you were happy with both the price and the prompt delivery. We really appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars

Communication was great from the entire…

Communication was great from the entire process, super fast delivery, great products.

16 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your great feedback. We’re delighted to hear that communication was strong throughout the entire process, the delivery was super fast, and you’re pleased with the products. We really appreciate you taking the time to share your experience and hope to work with you again in the future.

Rated 5 out of 5 stars

Perfect description and quick delivery

Perfect description and quick delivery, the choice to have the chair delivered ready assembled was super, great value, would definitely use them again 😀

16 April 2026
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Reply from Furniture At Work®

Hi Lesley

Thank you for your fantastic feedback. We’re really pleased to hear that the product description was spot on, delivery was quick, and that the ready‑assembled option worked so well for you. It’s great to know you found the chair good value too.
We truly appreciate the recommendation and look forward to supporting you again in the future

Rated 5 out of 5 stars

It s very fast service and good…

It s very fast service and good communication at all times

13 April 2026
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Reply from Furniture At Work®

Hi Shan

Thank you for your feedback. We’re pleased to hear that you found our service fast and that communication was good throughout. We really appreciate you taking the time to share your experience and hope to assist you again in the future.

Rated 2 out of 5 stars

Very poor customer service.

We purchased an office desk which was delivered on time and there were no issues with the desk or the delivery. however I could not get the desk top up some stairs to our new office. So I called to request a replacement desk and this is where the very poor customer service started. It was agreed that they would provide me with a cost for the collection for the desk which I had ordered incorrectly within 48 hours. it took just under two weeks and 3 chaser calls from me. The costs for picking up the desk is £140+VAT, just under 50% of the cost of the desk. I was also told that i had to have the desk collected prior to ordering a new desk. They couldn't collect the existing desk at the same time as delivering a new desk. Too many failed promises of call backs and deadlines. Will not be ordering anything from this company in the future.
Standard response as they have called me back a week later, after a promise of a call within 24 hours.

18 March 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Hi Richard

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. To enable us to fully investigate this matter and review what has occurred, we would need the relevant order number and details, which haven’t been provided. Once we have this information, we’ll investigate and contact you directly to discuss this further.

Rated 5 out of 5 stars

Great service

Really easy process

2 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Rob

Thank you for your feedback. We’re glad to hear you found the process easy and the service great. We really appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi Ann

Thank you for your feedback. We’re pleased to hear you found our service efficient and our communication clear throughout. We really appreciate your support and hope to assist you again in the future.

Rated 1 out of 5 stars

Stay AWAY From Them

Oh my God, how is this company running!
I ordered a cabinet from them on 14 Feb 2026. They sent me the wrong product 3 times. I eventually got fed up with them and their customer care and asked them to refund me the money, and to date, I haven't received the refund.
It's been more than 2 months since I ordered the product, and I am still calling them every other day to get my money back. Some days it's "Colin is going to call you back with an update", other days it's "Finance team is working on it, leave it with me". No one ever calls back, and no one gives me an update.
I can't tell you how mismanaged the entire company is – the product team can’t send the correct product, the customer care doesn’t do anything other than saying “Leave it with me”, and the finance team doesn't refund you the money.
I would stay away from this company.

15 April 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

We’re sorry for the experience you’ve had. This is being investigated, and we’ll be in touch directly to resolve this.

Rated 5 out of 5 stars

Great experience

Easy to order, great communication, prompt delivery.

30 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Cat

Thank you for your great feedback. We’re delighted to hear you found the ordering process easy, communication excellent, and delivery prompt. We really appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars

Excellent quality

Excellent quality
Perfect delivery
Can’t fault over all experience
Would shop again with them

7 April 2026
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Reply from Furniture At Work®

Hi Karen

Thank you for your fantastic feedback. We’re delighted to hear you were impressed with the quality, that delivery was perfect, and that you couldn’t fault the overall experience. It means a lot to us, and we’d be very happy to welcome you back and support you again in the future.

Rated 5 out of 5 stars

Quick Delivery…

Exactly what I wanted and very quick delivery

7 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

HI Tango

Thank you for your feedback. We’re really pleased to hear the delivery was quick and that the product was exactly what you wanted. We appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

The delivery was extremely fast

The delivery was extremely fast. Next day in practice. Ordered around midday and item was here the following day. Way ahead of expectation. Item arrived pristine,well packaged and undamaged. F@W has a huge range to choose from. Have used before and will continue to do so in the future. Excellent.

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Adam

Thank you for such a fantastic review. We’re delighted to hear the delivery exceeded your expectations and that everything arrived pristine and well packaged. It’s great to know you value the range we offer and that you’ve chosen to return to us. We truly appreciate your continued support and look forward to assisting you again in the future.

Rated 1 out of 5 stars

Dont touch with a barge pole

This is the worst company that i have ever had dealings with i was told it would be 2 weeks before delivery nothing came on the day it was supposed to on ,contacting them was told they phoned me but they did not on phoning several times again was told it would be another 6 days before they could deliver when i said i wanted my money back instead told it would be 5 days before i would get back another lie wondering if i will ever get my desk

9 April 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Mr Preston

We’re very sorry to hear about your experience. In order for us to investigate this fully and resolve it as quickly as possible, we’ll need the relevant order number and details, as these haven’t been provided. Once we have this information, we will review the matter and contact you directly.

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to set up

26 March 2026
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Reply from Furniture At Work®

Hi Mark

Thank you for your feedback. We’re glad to hear you found the ordering process straightforward and the setup easy. We really appreciate your support and hope to help again in the future.

Rated 5 out of 5 stars

Great

We paid to get the items taken upstairs and this was done without any issues

2 April 2026
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Reply from Furniture At Work®

Hi David

Thank you for your feedback. We’re pleased to hear the delivery team were able to take the items upstairs without any issues. We appreciate you choosing this service and are glad everything went smoothly. We hope to assist you again in the future.

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery✔️✔️

30 March 2026
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Reply from Furniture At Work®

Hi Arklow

Thank you for your great feedback. We’re delighted to hear you received excellent service from ordering through to delivery. We really appreciate your support and hope to work with you again in the future ✔️✔️

Rated 5 out of 5 stars

swift and efficient service

swift and efficient service, good product, thank you

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Ann

Thank you for your feedback. We’re delighted to hear you found our service swift and efficient and that you’re happy with the product. We really appreciate your support and hope to assist you again in the future.

Rated 3 out of 5 stars

Front end not good, customer services great

The online ordering system did not work well, there was very little order information, your sales and logistics teams/systems don't work well together

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Jerry

We’re sincerely sorry for the experience you’ve described. The issues with our online ordering system, the lack of clear order information, and the disconnect between our sales and logistics teams are not acceptable and fall short of the service standards we expect to deliver. We fully understand how frustrating this would have been.
Please be assured this feedback is being taken seriously. We would appreciate the opportunity to investigate this properly, as this is not how our systems or teams should be working together. If you’re able to share your order number and any relevant details, we will review this as a priority and contact you directly.
Once again, please accept our sincere apologies for the inconvenience and frustration caused.

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