Furnished Reviews 

Imagine a 20 yr old female solo travelling for 9 hours and arriving in Luxembourg with arrangements to collect your keys with this company out of hours at an extra fee only to find they never put the key in the master lock and you have no where to go with all your cases in a foreign country at night and no way to contact the company. Shocking, disgraceful and very upsetting!

Altea team has been very diligent and helpful with my reservations and after-sales requests. I always receive prompt replies from their team, I am quite happy about the way my account is handled by their representatives.

Also the housing unit that I am currently renting satisfies all my needs. It is my first time living in Luxembourg and I did not have the opportunity to see the house before arriving, so I was very glad to find out that the room is just as advertised on their website. My housemates are also very friendly.

I would absolutely recommend Altea (Furnished.Lu) to all young professionals living in Luxembourg.

Amazing customer service : responding, polite..

The room have molds on the walls plenty of scratches and stains on wardrobe and a very unpleasant smell of smoke that is extremely unbearable 24/7 . Otherwise, the mistake made by presenting me a room that is already occupied by an other tenant and I had to wait one hour before I been given the key to the current unbearable room with a single bed while I ordered one with double bed and less space

Easy to work with
Thank you for your service

More detailed pictures of common spaces and outside the house would help

Update: I did receive a quick response after reaching out to them and my money was refunded in no time. Only thing is that customer should not have to reach out and company should be proactive. Hope they improve further from here. Did have a comfortable stay at their property, so 4 stars for it.

If I have to give award to a company for providing most pathetic customer experience, then this would for Furnished.lu
Their teams are never interested in responding and it will at times take so many calls to reach out to them.
You may get a decent room but then they will keep your 500 euros for 2 months and then even after 2 months there is no surety of getting the money back. I am following up and have escalated and still no one cares to respond.

Dirties house I have ever been. One fridge and no freezer for 8 people. Cleaning ladies do not clean. Support rarely exist. When the flood came they left us without laundry and drying machine for weeks. Garden is not taken care of. Very unpleasant stay. Do not recommend

They didnt respond to any of my attempts to contact them about the reservation. So in the end i cancled the reservation, since this didnt gave me trust in the overal experience.

If you are looking for a flat, apartment, studio in Luxembourg, then furnished.lu for the win! The procedure is practically automatic and straightforward, I recommend it hands down.

The Agency it s good , all is very easy , fast and serious. I like

Excellent. Many Thanks

DISGUSTING SERVICE. They don't care at all about the costumers. Worst experience of my life. Stay away from this agency.

Poor assistance, ambiguous address to check in and take the keys, non response by phone

I've wished I could got a response from furnished.lu earlier after the booking process.

Avoid this agency