I’m absolutely delighted with the delivery of my garden patio table and chairs set. The team were not only polite but genuinely helpful from start to finish. They went above and beyond to ensure my or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication...came a week before expected! Was able to nominate a delivery spot and contact the crew. Appears to be well packed will open it in a few days! The Frankie website was a pain hard... See more
Company replied
Very fast delivery. Furniture arrived a lot sooner than expected but I was contacted to make sure this was suitable. Delivery men very friendly and helpful. Tracking was great and driver rang 30minute... See more
Company replied
The driver text me to say what time they would be delivering my goods, and they were on time. He was extremely pleasant, and friendly. The box was damaged in parts, and he took photographs of it, and... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.5
Excellent
183K reviews
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The guys were smiling kind and polite…
The guys were smiling kind and polite oh and very efficient.
23 May 2026
Reply from Furdeco
Hi Paula,
We're so pleased our team was smiling, kind, polite, and efficient. Thank you!
Regards,
Rohit
Delivered on time by two great guys who…
Delivered on time by two great guys who put the delivery in the correct place and treated it well throughout. Careful and considerate throughout. Thank you.
27 May 2026
Reply from Furdeco
Hi,
We're so pleased to hear our delivery team was careful and considerate, placing your order exactly where you wanted it. Thank you for your wonderful feedback!
Regards,
Rohit
Earlier delivery day than expected
Earlier delivery day than expected. Kept in contact on when items were to be delivered. Very efficient service
27 May 2026
Reply from Furdeco
Hi,
We are so pleased to hear about your efficient service and timely delivery! Thank you for your wonderful feedback.
Regards,
Rohit
Dreadful
Dreadful. Wouldn’t even tell us their names, didn’t build the furniture. They couldn’t wait to just dump it and go. V cold, calculated and cunning. They couldn’t care less. Didn’t take any packaging away
30 May 2026
Reply from Furdeco
Hi Caroline,
We are truly sorry to hear about your frustrating delivery experience and the issues with furniture assembly and packaging removal. We are reviewing this internally to prevent recurrence.
Regards,
Rohit
Reply from Furdeco
Hi Anne,
We are glad your delivery was prompt and accurate. Thank you for your feedback!
Regards,
Rohit
Reply from Furdeco
Hi James,
We appreciate your feedback. We're glad you enjoyed it despite the delay.
Regards,
Rohit
Friendly helpful delivery staff
11 May 2026
Reply from Furdeco
Hi,
We appreciate your positive feedback. We are glad our delivery staff was friendly and helpful. Thank you!
Regards,
Rohit
I would never recommend this…
I would never recommend this company,impossible to contact via phone tried several times on several days to be 60th in the queue,held on for 1 hour and 20 minutes only to be cut off.
Only get automated email to give you option yes or no to their chosen delivery date no option to reply to give a date that suits you.,avoid this company.
27 May 2026
Reply from Furdeco
Hi Nikki,
We are very sorry to hear about the difficulties you experienced trying to reach us by phone and with our delivery scheduling. We understand your frustration and are actively working to improve our contact center wait times and provide more flexible delivery options.
Your feedback is invaluable as we strive to enhance our services.
Regards,
Rohit
Quick deliery kept up to date,freindly…
Quick deliery kept up to date,freindly staff who deliverd it
30 May 2026
Reply from Furdeco
Hi Nicola,
We're glad we kept you updated and our staff was friendly. We appreciate your kind words!
Regards,
Rohit
All great thank you
27 May 2026
Reply from Furdeco
Hi,
We are truly grateful for your positive feedback. We appreciate you taking the time to share your experience with us.
Regards,
Rohit
Reply from Furdeco
Hi,
We appreciate your kind words.
Regards,
Rohit
Reply from Furdeco
Hi Steve,
We appreciate your kind words. We are glad our team was helpful, polite, and efficient.
Regards,
Rohit
The delivery men were…
The delivery men were good,unfortunately they did not deliver on the agreed day which meant another day had to be scheduled.
29 May 2026
Reply from Furdeco
Hi David,
We appreciate your feedback. We are truly sorry the delivery schedule was not met. We are reviewing our processes to prevent this.
Regards,
Rohit
Reply from Furdeco
Hi Simon,
We appreciate your excellent rating and positive feedback. We're glad we kept you informed.
Regards,
Rohit
Reply from Furdeco
Hi Lisa,
Thank you for your wonderful feedback! We’re delighted to hear you received excellent customer service and truly appreciate your support.
Regards
Rohit
Reply from Furdeco
Hi Mary,
We appreciate your positive feedback. We are glad it was delivered with care and on time.
Regards,
Rohit
Should have been next day delivery
Should have been next day delivery but was canceled at 07:00 on the morning of delivery.
28 May 2026
Reply from Furdeco
Hi Brent,
We truly regret the inconvenience caused by the unexpected cancellation of your delivery. We are looking into this issue.
Regards,
Rohit
I was out and my husband has recently…
I was out and my husband has recently had a stroke and is unable to walk and I told him when the delivery arrived to ask them to leave it out the back.Luckily my son was visiting when the goods arrived and he asked the 2 men if they would take it round the back, they totally refused, this would have taken them 1 minute which I find unbelievably that they refused. They left my son to struggle with it as it needed two people as it was so heavy!! Iam totally disgusted with your delivery company and will pass on what happened to in others .Will never use your company again.
29 May 2026
Reply from Furdeco
Hi,
We are truly sorry to hear about the difficult experience you had with our delivery service. It is concerning that our team refused to assist with placing your heavy item. We are addressing this internally to prevent similar situations and improve our service.
Regards,
Rohit
Reply from Furdeco
Hi,
We're so pleased our delivery team was helpful and happy. Thank you for your kind words!
Regards,
Rohit
Delay in delivery,poor communication…
Delay in delivery,poor communication terrible telephone line always saying you're caller no.80 & customer service operators unable to provide names.
26 May 2026
Reply from Furdeco
Hi Darren,
We sincerely apologize for the delivery delay, poor communication, and long wait times you experienced. We are actively working to improve our service.
Regards,
Rohit
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