The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient I received a call and text the day before my delivery and the same on the day but they only gave me 20mins notice of delivery rather than the advertised 3hr slot. This wasn't a prob... See more
Company replied
From ordering garden furniture, have been kept informed of delivery, which was 5 days earlier than expected which was great. Kept informed via email and text messages regarding delivery times. Deliver... See more
Company replied
Excellent service and comprehensive help! The gentlemen safely delivered the new electric cooker, showing great manners and teamwork while carrying the heavy appliance. On top of that, they connected... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
192K reviews
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Reply from Furdeco
Sandra,
We're so glad to hear that you had a good experience with our delivery service. Thank you for your positive feedback!
Regards,
Hassan
Reply from Furdeco
MA,
We are pleased to hear that your delivery arrived on time and that you received a notification. Thank you for taking the time to share your positive experience with us.
Regards,
Hassan
6ft pool table delivery
Came within the advised delivery date.
Given notice of delivery 2 days before and given option to request alternative dates.
Emailed and texted on the day to confirm an exact time slot.
All large and heavy parts of the delivery were delivered into the room of choice and no damage whatsoever.
Thanks team.
8 July 2026
Reply from Furdeco
RYAN COOPER,
We are so pleased to hear about your excellent delivery experience! It's wonderful that our communication and the care taken with your large and heavy items met your expectations. Thank you for your kind words!
Regards,
Hassan
Reply from Furdeco
Jacinta Busby,
We're so pleased to hear that our team members were polite and friendly. Thank you for sharing your positive experience with us!
Regards,
Hassan
Excellent service
Excellent service. Had a query and they responded immediately. Informed me of date and time of delivery, 8/7/2026.
Delivery was on time and arrived one week after placing the order. Delivery men were polite and helpful, all things considered, an excellent company to deal with.
Angela Andrew
8 July 2026
Reply from Furdeco
Angela Andrew,
Thank you for your wonderful 5-star review! We are so pleased to hear that our service was excellent, from immediate responses to on-time delivery. It's great to know our delivery team was polite and helpful.
Regards,
Hassan
Respectful and helpful delivery men
12 July 2026
Reply from Furdeco
Rose MURDOCH,
We're so pleased to hear that our delivery team was respectful and helpful. Thank you for sharing your positive experience with us!
Regards,
Hassan
Excellent delivery and great…
Excellent delivery and great communication from the guys. Thank you
12 July 2026
Reply from Furdeco
Brian O'Neill,
We are so pleased to hear that our delivery was excellent and that our team provided great communication. Thank you for your positive feedback!
Regards,
Hassan
Excellent delivery
Excellent delivery Delivery personnel parked in a position where they had to carry TV up a flight of stairs I explained if they drove 100 metres up the hill there was a level entry but they said they didn’t mind carrying up the stairs Great service
6 July 2026
Reply from Furdeco
GJ49,
We appreciate you sharing your experience. It's great to hear that our delivery team provided excellent service and was willing to go the extra mile, even with the stairs.
Regards,
Hassan
Can’t get any worse than this company
Can’t get any worse than this company. They arrived 2 hours after the end of the provided 3-hour window, and they refused to bring the table in the flat invoking health and safety reasons (it was too heavy to carry). If there were 0 stars, that should be for them - sellers should not use them.
The below response says it all: “we undertook to deliver a table in your flat. But when we brought it, we just realised it was too heavy for us”.
FYI, I carried it on my own.
8 July 2026
Reply from Furdeco
Dear Customer,
Thank you for taking the time to share your feedback.
We sincerely apologise for the delay in your delivery and appreciate how frustrating it must have been for the team to arrive outside of the advised delivery window.
We would also like to explain the reason the table could not be carried into your flat. For the safety of both our customers and our delivery colleagues, we have a maximum weight limit of 80kg for items being carried above ground floor. As the table exceeded this limit, the crew were required to follow our health and safety procedures and were therefore unable to carry it upstairs.
We understand this will have been disappointing, particularly after the delay, and we apologise for the inconvenience caused. While we appreciate your frustration, our teams must adhere to these safety guidelines to reduce the risk of injury.
Thank you again for your feedback, which has been shared with the relevant team to help us improve our service.
Kind regards,
Hassan
Reply from Furdeco
MRSSUSANPARKES,
We're so pleased your delivery was on time and our delivery team was very helpful. We truly appreciate your positive feedback!
Regards,
Hassan
Very poor service from start to end
Gave me a tiny window on a Sunday to confirm my delivery and when I did, said it was too late and gave me a later slot. Then, when I called up and agreed a slot from 10am onwards due to a doctor's appointment, they agreed on the phone but emailed me an earlier slot. I called up again to request my confirmation reflect what we'd spoken about and they refused to. Also, note that one of the times I called, after waiting 25 mins on hold, when they finally picked up, they put the phone down on me quicker than I could respond, in fact there was no greeting only background noise, and I had to wait another 30 mins to get through. When delivery finally came, delivery men were not very respectful of my home and would touch our white and green wallpaper the whole way down the stairs with dirty gloves (think originally orange-coloured gloves turned black from dirt). I got my boxes in the end so thats what the 1 star represents, rest of experience was extremely poor.
8 July 2026
Reply from Furdeco
Hi,
We sincerely apologise for the difficulty you encountered while trying to book a date, and we completely understand your frustration. We aim to provide a seamless booking experience, and we're sorry for any inconvenience this has caused. Please rest assured that we are working to improve the process, and your feedback is truly appreciated.
We take all customer feedback seriously and will be reminding our drivers of the importance of following the correct delivery procedures and providing a professional, courteous service at all times. We'll also review the circumstances surrounding your experience to help us understand what happened and identify any improvements that may be needed.
Thank you for your understanding.
kind regards,
Hassan.
Delivered on time with care
8 July 2026
Reply from Furdeco
Ian,
We appreciate your 5-star review. We are so pleased to hear that your delivery was on time and handled with care. Thank you for your feedback!
Regards,
Hassan
Does what it says on the tin
Does what it says on the tin, delivered efficiently on time and to room allocated, thanks
9 July 2026
Reply from Furdeco
Sharon,
We're so pleased to hear that your delivery was efficient, on time, and placed in the room you allocated. Thank you for your wonderful feedback!
Regards,
Hassan
The range said it would be delivered by…
The range said it would be delivered by Friday, I had to wait till Wednesday the following week. When I asked your delivery guys, as you needed 2 to move it, to take it to the room, just 10 foot from my front door, they refused. Not impressed at all.
8 July 2026
Reply from Furdeco
Stacey Baker,
We sincerely apologize for the significant delay in your delivery and the refusal of our delivery team to place the range in the desired room. We understand your frustration and are addressing these concerns internally to prevent similar situations.
Regards,
Hassan
Great communication and fast delivery
Great communication and fast delivery. Very impressed thank you
6 July 2026
Reply from Furdeco
Tim,
We're so pleased to hear that you experienced great communication and fast delivery. Thank you for your impressive feedback!
Regards,
Hassan
The young man was polite and helpful
The young man was polite and helpful. He took the delivery upstairs for me!
8 July 2026
Reply from Furdeco
Geoff Smithers,
We're so pleased to hear that our delivery person was polite and helpful, and took your delivery upstairs for you. Thank you for your wonderful feedback!
Regards,
Hassan
Was a very prompt delivery
Was a very prompt delivery both men were very polite and helpful , even made a fuss of the dog.
They put the parcel exactly where we wanted and didn’t waste any time made sure everything was good and left
8 July 2026
Reply from Furdeco
MALCOLM COWELL,
We are so pleased to hear about your excellent delivery experience! It's wonderful that our team was polite, helpful, and even made a fuss over your dog. Thank you for your kind words!
Regards,
Hassan
Reply from Furdeco
John,
We're so pleased to hear that our staff was good and that your delivery arrived on time as promised. Thank you for your positive feedback!
Regards,
Hassan
Great communication & tracking.
Great communication & tracking.
Driver friendly.
My only complaint was that the ‘white glove’ delivery was “bare hands delivery” & so my mirror needed to be cleaned.
8 July 2026
Reply from Furdeco
Robyn,
We appreciate your positive feedback regarding our communication and friendly driver. We're concerned to learn about the delivery issue and the need to clean your mirror. We are reviewing our delivery protocols to ensure our "white glove" service meets expectations.
Regards,
Hassan
Reply from Furdeco
Roger M,
We are so pleased to hear that our communication was efficient and that your delivery and unpacking experience were positive. Thank you for your wonderful feedback!
Regards,
Hassan
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