Fubo Reviews 8,562

It is very hard to deal with your bot that has very limited options for solving your concerns. It is agony trying to do business with your company.

Since you want to have a more complete picture of my situation, I orginally signed up for FUBO in late March for a $47.00 program. Then I was told in early April that I needed to subscribe to a new plan to log on. So I paid $ 73.00 for the new plan. Thereafter I had another problem with loggin on and the bot told me I had to pay $73.00 again. Then I asked about the refund on the first $73.00 and the bot told me I was never going to get a refund on that. So I touced base with another bot and we agree that you could keep the money and my subscription would extend to 05/01/26 to make up for the double payment.

Then yesterday 04/03/26 I had some trouble logging in and again I got a bot. It helped me get to the log-in and I asked about the extension;. It could not confirm anything about it. I finally had to call the customer service # by phone and speak to a live representative who was helpful and assured me that the subscription would run to 05/01/26. I had asked the bot because I printed a copy of the conversation but it could not reference the conversation or help me in any way. (I guess it needs to be taken back to the shop and be re-programmed.

AI and live person, Maro. She was very patient helping me and have a calm voice the whole time.
I would also like to thank Fubo.tv for adjusting monthly billing once NBC was dropped. Most companies would leave billing as is until customer called and complained.

You pay $75. To sign up . After that they try and charge you $7.99 to $10 for every event??? There from Columbia!!

Fubo and Roku make it virtually impossible to cancel a free trial and I got screwed. I was unable to cancel as both companies said I had to cancel through the other, I ended up getting charged and Roku refuses to refund. Never again! Don’t get Funo!

In prove3 the signal strength bring back popular tv networks and local tv to there designated areas where they live
Yes I understand the channels I’m talking in Philadelphia area is the ID channel and 10 NBC

The agent was very professional, gave us all the options, explained everything in detail, walked us thru setting up the program and was extremely patient.
I am a very happy customer and would recommend their channel to everyone.

I had a somewhat complicated problem with the billing on my FUBO account, a family death, changing the name on the account and the email. I wrote a letter, accompanied it with a document, explained the issues and how I would like the issue resolved. Within 2 hours I not only had response, the actions I had asked for had BEEN ACCOMPLISHED. AMAZING. THANK YOU FUO

I subscribe fubo “latino “, but get mexico matches only in English 🤦‍♂️

Wonderful fast quick service paid very quick and painless

I have been a subscriber for almost 3 years. Service was excellent when I started but the past 12 months I have experienced screen freezing which can occur as often as every 3-4 minutes. So annoying.

No human tech support and no ability to correct. I have deleted the app off my TV (as directed by their worthless customer service chat bot) nothing works.

Cancelling and trying other options, but definitely would not recommend FUBO (should have been named FUBAR…that would have been accurate).

They were very very helpful but a pain to get refunded

Was able to watch the Italy World Cup Qualifier game

The interaction with the live agent was very helpful and efficient. The agent was very kind and knowledgeable and very interested in helping me. The AI experience on the other hand was useless. It is only after it sent me the same explanation each time I asked a question that it finally asked me if I would like to speak to a live agent. And, to be honest, until that question was posed, I thought that it was a live agent. So very good AI at imitation but after a certain point is useless. I think if someone has to ask the same question more than one, maybe that should be the point that a live agent conversation is possible and offered.

Your representative was kind and attentive but, could not give what I needed. The plan I chose was represented every team except mine. In order to watch my team, I had to pay more and without some kind of discount the cost was prohibitive for me. I’m sad about it.

I thought i would love this streaming app., but totally wrong ! We stream other sites with no problem but Fubo is a different story. It takes me hours to watch one tv show because I can't stay connected. It gets to the point I want to throw the remote through the TV. It's the most aggravating thing. I now have to pay for another site because they don't have nbc. We left cable because the price was rediculous. I don't know what's worse, paying higher prices or for a site you just watch and spin ! Don't bother getting Fubo. Not worth the hassle !

I signed up for a free trial and cancelled it before it should have charged me. They charged me anyway

I do not like to communicate with a Trust Pilot or is it an AI ? I'd rather speak with a Live Agent at all times.

No NBC, TNT, truTV, etc! Can't even watch March Madness games! Plus, you are locked in for 3 month increments! Strongly do not recommend it's a trap.

The main issue are the repeated commercials that don't even pertain to my location. It is very irritating to keep hearing the same ones over and over and over. Fubo is the only provider that does this.