Fresh Start Waste Services Reviews 

228
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being quick, efficient, and reliable, often highlighting the professional and friendly manner of the staff. Many people appreciate the exceptional customer service, noting that account managers are very helpful, attentive, and go above and beyond to resolve issues and accommodate requests. Reviewers also find the company to be reasonably priced and commend the staff for their positive attitude and willingness to assist, even with missed collections. However, some customers also noted issues with the delivery service, experiencing missed collections, delayed deliveries, and problems with waste not being picked up or bins not being returned correctly. A few other people also felt that communication could be improved, particularly regarding missed collections and resolving issues, and some mentioned unexpected price increases.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the professional,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service, often highlighting quick, efficient, and supportive... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the helpfulness and... See more

Price

Consumers find price to be ambiguous, with some reviewers expressing dissatisfaction over being charged for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do i start, quick , efficent and supported all our needs, Clare was brilliant from start to finish, her customer service and support are comendable. We will definatley refer your services

Rated 5 out of 5 stars

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so. Claire our account manager has been amazing and... See more

Rated 5 out of 5 stars

Today I had a meeting with Claire about setting up an account for a busy dental surgery I run. Clare arrived exactly on time and was very helpful and attentive. Never met a more bubbly representativ... See more

Company replied

Rated 5 out of 5 stars

We've been using fresh start for over 8 years, they've been amazing every step of the way. They're always willing to help, when I miss a bin collection they'll always happily come out again on anothe... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Recycling Center

Written by the company

Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.


Contact info

4.2

Great

TrustScore 4 out of 5

228 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(228)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good at resolving any queries

Very good at resolving any queries, infact most are done immediately. I speak with Lara Wagner every month and am very happy with how everything is dealt with.

23 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

I have been using Fresh Start for…

I have been using Fresh Start for several years and they are quick to resolve any issues if any. Overall service and reliability is brilliant

23 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Been with fresh start for last two…

Been with fresh start for last two years.
Good experience.
Recently had some issue but have been sorted by account manager Nichola Smith. Very professional and lovely lady.

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

I rang enquiring about bins and spoke…

I rang enquiring about bins and spoke to Levi Crompton, she was extremely polite and explained everything I need. Thank you Levi, it was a pleasure to speak to you

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Very efficient with the service

Very efficient with the service, would highly recommend to everyone.

14 November 2023
Unprompted review
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Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

A***

A*** - Ross was extremely helpful and very recommended

23 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fresh waste are very friendly company

Fresh waste are very friendly company. nothing is ever to difficult and they are very reactive for us as a customer.

24 August 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

New Bin Service

Good all round professional service from start to finish. Sales rep was great with all info needed given, bins collected on time every week by a great team, can't fault the company, highly recommended

16 October 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Excellent service,

Excellent service, they respond quickly to additional request, and keep us informed of any potential service disruptions.
They provide detailed monthly reports with a breakdown of all waste streams.

23 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

We work with Fresh Start in the North…

We work with Fresh Start in the North West and find them to be competent, competitive and compliant.

23 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

Fresh Start Waste were professional

Fresh Start Waste were professional, fast and efficient in setting us an account. A great thank you to Time Chabata for linking us to Fresh Start Waste. We will recommend any one to work with them

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

We've been loyal customers of Fresh…

We've been loyal customers of Fresh Start for several years. The office staff has consistently proven to be helpful, and our collections run seamlessly, like a well-oiled machine. With our established schedule and the flexibility to request additional collections when needed, life has become much more straightforward.

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback

Rated 5 out of 5 stars

Stephanie Soni – Commercial Development Manager

Whilst using Fresh Start Waste Services, I have received excellent services and our account manager; Stephanie Soni – Commercial Development Manager, has helped transition to a smoother Waste management company offering support along the way, exceeding all expectations at Blair Packaging

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Taylor and the team have been fantastic…

Taylor and the team have been fantastic in helping us set up sexy fish Manchester. Nothing was too much and they excelled at making anything we needed happen. Highly recommend.

21 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fresh Start are a great company to deal…

Fresh Start are a great company to deal with. Staff are always very pleasant and easy to deal with. Anita is excellent in problem solving and going the extra mile when needed. I would recommend FS to anyone who is looking for a good waste provider.

10 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

I highly recommend Fresh Start waste to…

I highly recommend Fresh Start waste to every business looking for a first class service. Claire my account manager is always on hand at any time of the day, she’s thorough, friendly yet extremely professional. Fresh Start are really competitor with their pricing and I’ve no complaints at all! We need more Claire’s in the world. Highly recommend!!

17 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

meeting with Claire

We had a meeting with Claire and I found her very helpful and professional. It is a pleasure to work with her.

25 October 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Having contacted Claire (Dunn) I found…

Having contacted Claire (Dunn) I found her very helpful, knowledgable and efficient, prices quoted were very competitive and setting up an account was easy. I would certainly recommend this company. Thank you guys, (JSO Autobody Ltd).

22 September 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

A very happy customer. Already being a customer of Fresh…

Already being a customer of Fresh Start Waste, I needed an emergency swop of a 12 yard skip, they usually require a couple of days notice but realised my urgency so promptly said they could help the very next morning. The skip arrived as promised. Service was great and very efficient.

21 September 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

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