This company is an absolute scam. I bought a cold plunge system 42 days ago, and I still haven’t received the full order. Their “3–9 business day delivery” promise is a complete lie. Customer servic... See more
Company replied
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See what reviewers are saying
As a footy player who's pushing 50, recovery has become more critical then ever. Frosty Dive's SmartCool Chiller has been revelation! I use the chiller with the XL Tub every evening after practice, an... See more
Company replied
I'm 50 and still love playing competitive badminton. The only downside was the muscle pain after Intense matches, until I found Frosty Dive's cold therapy system. The XXL Tub combined with the SmartC... See more
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Set up of the actual tub is easy and the instructions are sufficient for it. The setup for the chiller needs more detail instructions. Also the plastic parts going into the brass one are easily cross... See more
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Company details
Written by the company
About Frosty Dive Welcome to Frosty Dive, where innovation meets wellness. We specialize in providing top-quality cold plunge tubs and chillers designed to enhance your health and well-being. Our products are crafted with precision and care, ensuring that you receive the best experience possible. Our Mission At Frosty Dive, our mission is to bring the benefits of cold water immersion to everyone. We believe in the power of cold therapy to rejuvenate the body, enhance recovery, and promote overall wellness. Our goal is to make these benefits accessible through high-quality, easy-to-use products. Our Products Cold Plunge Tubs: Our tubs are designed for comfort and efficiency. Made from durable materials, they provide an optimal environment for cold immersion. Available in various sizes, including our popular XL and XXL models, we cater to different needs and preferences. Smart Cool Chillers: Our state-of-the-art chillers, such as the Smart Cool Chiller, ensure that your water stays at the perfect temperature for therapeutic benefits. With advanced features and user-friendly controls, our chillers are a perfect addition to your cold plunge setup. Why Choose Frosty Dive? Quality: We use premium materials and advanced technology to ensure our products meet the highest standards. Innovation: Our continuous research and development keep us at the forefront of cold therapy solutions. Customer Satisfaction: We are committed to providing excellent customer service and support. Your satisfaction is our priority. Global Reach: With warehouses and partners worldwide, including in the US and Australia, we ensure timely delivery and support to our customers. Our Commitment We stand behind our products with a comprehensive warranty and a hassle-free return policy. Whether you are a professional athlete, a fitness enthusiast, or someone looking to improve your wellness, Frosty Dive has the perfect solution for you. Thank you for choosing Frosty Dive. Dive into the benefits of cold therapy with us and experience a new level of wellness. For more information, visit our website at www.frostydive.com or contact our support team at support@frostydive.com.
Contact info
Australia
- support@frostydive.com
- frostydive.com
Breach of guidelines
Received damaged
The chiller was a bit damaged from the side, i informed them but it has been two days they told me they have shipped the replacement chiller but has not yet arrived.
5 June 2024
Reply from Frosty Dive
Dear Rocco,
We sincerely apologize for the inconvenience you've experienced. However, for record purposes, we could not find any order under the name or email provided. Additionally, we haven't received any chiller damage complaints for the past four months.
Could you please reach out to us directly at support@frostydive.com with your order details? We want to ensure that we address your concerns promptly, but we need to verify the purchase and details, as we have no record of any such complaint or order from you.
Thank you for your understanding, and we look forward to resolving this matter swiftly.
Fantastic for spa-Like Experience
I was intrigued by the idea of combining ice plunges and spa therapy at home. The Frosty Dive 1HP ChillMaster with the XL tub has been the perfect solution. It cools to a refreshing 37°F for ice plunges and heats up to 104°F for relaxing spa sessions. The touch controls and app integration make it incredibly easy to use. I feel like I have a mini spa at home now, and my friends and family love it too!
27 February 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
GREAT CUSTOMER SERVICE
15 August 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
Great for Health and wellness
I started using the Frosty Dive SmartCool Chiller and tub for cold plunging as part of my morning routine, and IT has made a significant difference in my energy levels and overall health. The chiller maintains a consistent 37°F, and the tub's thick insulation keeps the water cold for longer periods. It's a fantastic investment for anyone looking to improve their wellness. The customer support team team was also very responsive and helpful.
13 March 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
Amazing Recovered Tool
As an athlete, recovery is crucial for me. The Frosty Dive SmartCool Chiller paired with the XL tub has significantly improved my recovery routine. I no longer dread post- workout soreness- a quick plunge in the Chiller-cooled tub does wonders. The chiller is quiet, efficient, and the temperature control is spot on. Plus, the customer service team was very helpful during the setup. Highly recommend to fellow athletes!
22 May 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
Perfect for Couples- The XXL Tub
My partner and I were looking for a spacious and efficient cold plunge solution, and the frosty Dive XXL tub with the 1HP ChillMaster chiller exceeded our expectations. The tub is incredibly spacious, allowing both of us to plunge together. We've noticed a remarkable improvement in our muscle recovery and overall well-being. The thick insulation keeps the water cold for days, and the chiller's app control is a fantastic feature. This setup has become a staple in our wellness routine!
6 August 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
It has helped my injuries and muscle…
It has helped my injuries and muscle recovery a lot! Nothing worked until I found this, and it's so much easier than using ice too. The SmartCool Chiller Chills down to 37°F, providing consistent cooling that really aids my recovery.
1 August 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
The products from Frosty Dive are…
The products from Frosty Dive are amazing, I use the portable ice bath and SmartCool Chiller every day religiously. I've convinced five or six people to buy from Frosty Dive because of how much I love these products. I did have an issue with my chiller not cooling correctly, But the customer service team was incredible. They immediately took care of the problem, provided a setting guide, and made the process hassle free. This is what a customer service should be like. Frosty Dive has my highest recommendation.
6 August 2024
Reply from Frosty Dive
Thank you for your feedback! We're thrilled to hear about your positive experience with Frosty Dive. Your review helps others discover the quality and service we strive to deliver. We look forward to serving you again!
I was shy buying from them but i got my…
I was shy buying from them but i got my chiller in just 3 days from California.
It goes to 42F easily but takes a bit a while to get down to 37F
8 August 2024
Unprompted review
Reply from Frosty Dive
Thanks for sharing your valuable experience with us.
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