Forms were easy to fill in. Renewal letter and email were sent in plenty of time. Renewal quote was excellent. Have not had to make any claims and hopefully never will so am unable to comment on custo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I liked being sent a renewal invitation well in advance. I lost the letter but your Help Service quickly reminded me of the contents. Although the quote was not the cheapest, I preferred the clear a... See more
Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
Easy to use the online system. Good price in comparison to other providers. Seems to provide all I need. The winner of the Moneyfacts provider of the year award helped to choose Frontier.
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15K reviews
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I found this confusing
I found this confusing. I updated my details on Saturday 25 July and thought that they’d been saved and that the insurance had been renewed. The amount was in the region of £370. I received and email with documents. When an Amex notification of 0.30p popped up, I thought this was odd. I then got a text today to remind me to renew, I logged in and went through the same procedure again but was charged £419.
I’d be grateful for clarification.
26 July 2026
Reply from Frontier Home Insurance
Dear Mary O'Keeffe,
Thank you for taking the time to leave your feedback.
We have reviewed your account and can confirm that your changes were not saved because your renewal invitation had already been issued. Once a renewal quote is available, any changes must be made to the renewal quote, not the current policy. On 25 July, you selected "Make a Change" instead of "Renew Policy", so the changes were applied to your current policy not your renewal.
This is why you were only charged £0.30, as this related to the remaining term of your current policy. The documents you received also related to this amendment.
When you later logged in using the renewal option, your changes were applied to your renewal quote. The revised renewal premium actually decreased following these amendments, and you successfully renewed your policy.
If you have any further questions, please contact us via live chat or email and we'll be happy to help.
Kind regards
Cover Team
Quick run through with a lot of quotes.
26 July 2026
Poor arrangements around reporting works
It was unhelpful not to be able to directly speak to someone about the pre use nature of the works being undertaken to the house. It was not clear why the addition of one room and subdivision of another should cause the cost of the policy to increase by about 80%. There was also no way to specify when the works were commencing ahead of time so I have more expensive cover for longer than I need it.
25 July 2026
Reply from Frontier Home Insurance
Dear Noel B,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
As an online insurer, we do not operate a call centre, but our customer service agents are happy to assist via live chat or email with any queries.
The premium increased due to the changes made to the property, as any amendment can increase, decrease, or have no effect on the premium depending on the level of risk associated with the property.
Please also note that any additional premium is charged from the date the change is made online. If the works were not due to commence until a later date, the change could have been made on the day the works started, meaning the additional premium would only have been charged from that date.
Thank you again for your feedback. Should you need any assistance in the future, please contact us via live chat or email and we will be happy to help.
Kind regards
Cover Team
Very detailed but helpful
25 July 2026
Very easy to use.
25 July 2026
Nice and straight forward and detailed
24 July 2026
Easy process
24 July 2026
Home Insurance
The site was easy to use. However the price went up by nearly £21 from the original quote. Although the increase is small it should not have happened.
I used the money supermarket platform.
24 July 2026
Seemed easy to navigate and reasonable…
Seemed easy to navigate and reasonable premium. Just hope there aren;t any hidden surprises!
24 July 2026
Problem with monthly payment plan…
Problem with monthly payment plan verification. Paid annually to resolve.
24 July 2026
Very easy to do
24 July 2026
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