I bought a playpen from frisson life and the door lock gets stuck so wont operate or lock point does not go in far enough so that a child could rattle the door and lock point come out of its flimsy po... See more
frissonlife.com
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See what reviewers are saying
Both frissonlife.com and theworkalley.co.uk are fake/scam sites offering cheap, fake, and sometimes non-existent products. Don’t be fooled bu their marketing and their discount codes of... See more
Review updated, the covers turned up a few inches shorter than measurements given ( yes I included the fringe) apart from that they look fine. They really need to sort out their website to make it c... See more
Company replied
Avoid at all costs … don’t believe the products are in stock as claimed, they are not. Delivery timelines are dreadful, some product just never arrives and you have to chase refunds. The ‘external’ li... See more
Ordered a chair 2 months ago, still nothing
Ordered a chair over 2 months ago and still nothing. The tracking number provided says it cleared customs in the UK over 2 weeks ago. My emails to the company are unanswered. Really misleading advertisement on delivery dates and very poor communications. Will my chair ever arrive? Certainly would not recommend.
23 November 2021
Unprompted review
Extremely poor service and communication
Extremely unhappy about the service. We purchased a product called simulation artificial moss costing £24.65 . It is now 10 days since order and telephone calls go either to a voice message or box is full!!!! I am furious that there are so many people writing reviews that have also not received their products or refunds and there is nothing done!!!!! Is there anyone that knows who we can address our complaints in the UK as this so called company cannot be making money irresponsibly !!!
22 November 2021
Unprompted review
No response and no delivery
My order of a blanket did not arrive on the date stated. Hermes said the postcode did not match the order number, so there was no photographic evidence available. Despite emails and chat messages to Frisson, there has been no response from this Chinese company. I have requested a refund. There are many very bad reviews of this site. BEWARE!
21 November 2021
Unprompted review
0 stars 2 months no product. SCAM
Id give 0 stars if i could, as a standard scam chinese website appears like its a UK based company. Its not. Says 3-4 weeks shipping once you search very hard for it. However its been 2 months and according to my tracking info the parcel is still in china. Its a shame. Avoid, dont waste your money, im sure someone has already imported the product from china in bulk and youll have to pay more bbut atleast youll get your product. AVOID
21 November 2021
Unprompted review
SCAM!
SCAM!!
DO NOT ORDER ANYTHING ON THEIR WEBSITE.
YOU WILL NEVER RECEIVE THE ITEM AND WON’T BE ABLE TO GET A REFUND BECAUSE NO ONE EVER REPLIES.
19 November 2021
Unprompted review
Ordered two lights
Ordered two lights, one from this company, got email from them confirming order then nothing and no replies to email, yet another scam from china, wish i had checked first, other light from another company delivered within 72 hours. Will attempt refund from paypal. Order #1317408255674716160
19 November 2021
Unprompted review
A Chinese puzzel
Review updated, the covers turned up a few inches shorter than measurements given ( yes I included the fringe) apart from that they look fine.
They really need to sort out their website to make it consumer friendly after the initial purchase.
You get no return labels or a return address.
17 November 2021
Unprompted review
Reply from frissonlife.com
H Chris,
We appreciate you writing the review.
Can you please let me know what's the issue of your order? I want to get to the bottom of this to make sure we make things right.
Best,
FrissonTeam
Avoid at all costs
Avoid at all costs. Ordered a light shade that has arrived damaged and unusable. Emailed to request a refund and being sent back undeliverable!!!!
17 November 2021
Unprompted review
Reply from frissonlife.com
Hi,
We appreciate you sharing your thoughts here. I have double checked with our CS team about the order, they have issued your full refund back. We're sorry for the inconvenience this has caused. This was not up to our standards of service, and we will use this situation as an example of where our team needs to be better.
Best,
Frisson Team
Ordered an exercise bike on 23/9/21
Ordered an exercise bike on 23/9/21. Email told me I had ordered but not paid, so I did it again. Then was charged twice! Eventually refunded one of payments. Still waiting on bike 7 weeks later. No communication from company at all. Very disappointed with the service.
I have contacted them again. Very poor customer service
14 November 2021
Unprompted review
Reply from frissonlife.com
Hi,
We appreciate you sharing your thoughts here. I have double checked with our CS team about the order, they have issued your full refund back. We're sorry for the inconvenience this has caused. This was not up to our standards of service, and we will use this situation as an example of where our team needs to be better.
Best,
Frisson Team
You buy and you do not get a…
You buy and you do not get a confirmation email. Can’t reach anyone online, on phone or by email. DO NOT BUY FROM THIS WEBSITE.
13 November 2021
Unprompted review
Reply from frissonlife.com
Hi Etienne,
As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days.
We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.
If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.
Please do stay connected. Have a great day.
Thanks,
Frissonlife
Have being trying to get hold of a VAT…
Have being trying to get hold of a VAT invoice a chair we purchased for our business since beginning of October. No replies to emails or phone calls. Will never, ever use these again.
12 November 2021
No order confirmation given, SCAM???
No order confirmation given, no contact number SCAM???
11 November 2021
Unprompted review
Reply from frissonlife.com
Hi Jayesh,
The order confirmation and the shipping info have been sent to the email associated with the order: Jay.mistry126@gmail.com. We just resend the emails. Please check if you have received them. If not, please check your spam.
Your parcel has been transited to the delivery company already: CK004978790NL Here is the tracking link: https://global.cainiao.com/detail.htm?mailNoList=CK004978790NL&spm=a3708.7860688.0.d01
Usually, the parcel was delivered within 15-25 days after shipment. We will urge them to deliver your parcel asap.
Please feel free to contact us here if any help is needed with your order.
Best,
Frissonlife.
Wrong order sent and unable to contact!!!
I ordered a garden table cover and was sent completely the wrong size. I have emailed them nearly 2 weeks ago and no reply and the contact number keeps going to voicemail so I am unable to contact.
Ref number 1310111988218499072
I want a refund!!!!!
9 November 2021
Unprompted review
Reply from frissonlife.com
Hi Nicki,
As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days.
We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.
If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.
Please do stay connected. Have a great day.
Thanks,
Frissonlife
Updated review - refund received
Ordered a chair that is a long time overdue, tracking link continues to say "processing". My email and other messages are not answered.
UPDATE: I was contacted by Frisson Life after leaving a 1 star review on Trustpilot and was told my chair had been lost in the courier system. I was given a full refund. I have upgraded my review to 3 stars but no higher than that because they didn't update me and were very difficult to contact.
9 November 2021
Unprompted review
Can’t contact them
Received completely the wrong size of garden chair cover. Emails bounce back….no way of contacting them to return the items and get a refund. Dreadful!!
9 November 2021
Unprompted review
Reply from frissonlife.com
Hi Lucinda，
We are very sorry for the mix-up and any inconvenience it has caused! We do our best to get our orders right 100% of the time. But unfortunately, mistakes can sometimes occur.
Our CS team has sent you email regarding the issue and asking for a full refund or a resend, please check your email and let us know asap. If you would like a resend, we will get the correct item shipped out to you asap and make sure to send it priority.
Regards,
Frissonlife
THIS IS A SCAM!!!
We purchased a floor lump from Frisson’s website on the 8th October 2021 for £245 which never arrived. Although I received what looks like a dummy tracking link, I am unable to track the item or even activate a refund. The email addresses on their website are fake and the mobile number (no landline available) is constantly off and although I have left a voice-message, no one returned my call. These people are clearly scammers
8 November 2021
Unprompted review
Reply from frissonlife.com
Hey Mickael,
We are sorry your order is taking so long to arrive!
Your order has shipped.
The parcel has been transited to the delivery company already: CK003938644NL Here is the tracking link: https://global.cainiao.com/detail.htm?mailNoList=CK003938644NL&spm=a3708.7860688.0.d01
Usually, the parcel was delivered within 15-25 days after shipment.
Please accept our apologies again for the inconvenience and let us know if there’s anything else we can do to assist you.
Thanks.
Kind regards,
Frissonlife
No contact for returns
I placed an order and the company delivered the product (a slight delay but that's to be expected at the moment).
However, I have requested a returns note but have not received any reply to my (multiple) requests.
I am unable to find a contact number either
Awful customer service
8 November 2021
Unprompted review
Reply from frissonlife.com
Hi Shaun,
I am extremely sorry for the late reply and causing you such a terrible shopping experience with us.
We care about serving our customers and we have always believed that we leave no stone unturned to make it possible.
Please pack the item well then send it back to our warehouse:Office 1 Pama HouseStockport Road
East Bredbury
Stockport
SK6 2AA
TEL：07424926817
Please send us the post certificate with the postage, tracking number, and return address here.
We will arrange a full refund for you after the parcel arrives at our warehouse. We hope you could understand.
Best,
Frissonlife
Non delivery ref 1308467035137077248
Dear Sir,
No response from you ref No given. delivery requested.
It's been weeks now. Address valid. checked twice. No response to dozens of emails. poor public relations. Totally ignored all messaging. I have been at this address 2 years so why only you can't locate me ?
.It is time you put things right.
6 November 2021
Unprompted review
Reply from frissonlife.com
Hi Albert,
I appreciate your honest feedback here.
I want you to know that I reached out to CS team manager to get a little more insight into what happened here. The info I got is that the address you left on our website is not accurate and we can not recognise it which caused the reason we are not able to dispatch your item. We have sent you email back regarding the issue and issued your full refund. Please kindly check your email from the team.
I want to make sure you get what you need here, you can also reach out to us for any questions that you have.
Thanks again for your feedback – I’m looking forward to the chance to make this right.
Best,
Frissonlife Team
Shady
We have bought a rattan lampshade for £200 - no confirmation email, no correspondence, no answer on their phone lines.
This appears to be a fraudulent company. Avoid!
6 November 2021
Unprompted review
Reply from frissonlife.com
Hi Ellie,
We appreciate you writing the review.
Would you mind double check the info that you left here? I checked with everyone on our CS team, and they can not find the email you left. Please kindly provide your email address when you placed the order so we will help you solve it ASAP. I want to get to the bottom of this to make sure we make things right.
Regrads,
Frissonlife Team
Avoid
Ordered 4 ceiling lights, all are different to the images on the website and clearly made in China. They've taken 3 weeks to arrive, all while I was trying to contact Frisson to get information on delivery of my order. Now I need to return and get them refunded and can't get any information back again. Avoid.
5 November 2021
Unprompted review
Reply from frissonlife.com
Hi Oliver,
We are extremely sorry for the late reply and causing you such a terrible shopping experience.
Please pack the item well then send it back to our warehouse:
Office 1 Pama HouseStockport Road
East Bredbury
Stockport
SK6 2AA
TEL：07424926817
Please send us the post certificate with the tracking number and return address here.
We will arrange a full refund for you after the parcel arrives at our warehouse. We hope you could understand.
Please accept our sincere apologies again and let us know if there’s anything else we can assist you with.
Looking forward to hearing from your reply.
Regards,
Frissonlife
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