Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more
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Review summary
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The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more
Company replied
Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more
Company replied
Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... See more
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Company details
Written by the company
100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom
- support@freewills.co.uk
- freewills.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great for simple wills.
A quick and easy form to fill and my will was completed. This was then checked and email to me. No charge for anything but the option to make a contribution and/or have a printed copy mailed for £30. Superb service!
27 January 2025
***AVOID THIS COMPANY****
Dreadful, rude, patronising and disrespectful communication from one of the non Solicitors Amanda George. Other poor reviews mention the same individual ! Beware you may be automatically charged for a fireproof wallet that you did not order. Appalling attitude and customer service from this person as a representative of this company.
*** update*** on 19/01/25 I completed a will online with this company. This was required as I was being admitted to hospital for major surgery, the outcome of which was uncertain. At this point I was NOT ON ANY KIND OF OPIATE MEDICATION as assumed in the disgusting response from this person. This document was completed whilst fully competent and the process was witnessed by my Family who will attest to this.
On 23/01/25 I was admitted to hospital and my surgery took place some 4 days AFTER completing the document.
At no time did I order a fireproof wallet. As soon as I discovered the overcharge this was reported. The appalling accusatory response I received was nothing sort of shocking ! On attempting to log into my online account with this company, I discovered I had been locked out and was unable to check any transactions or obtain the invoice. ** WHY WOULD THEY LOCK ME OUT OF MY ACCOUNT (Having invited me to log in and check what I had ordered) unless they were trying to hide the irregularity? This series of events caused extreme distress and was totally unprofessional and unnecessary.
The entire package was returned immediately and I have not received a refund ******Avoid *******
27 January 2025
Unprompted review
Reply from FreeWills.co.uk
, Alison. You went through the payment process and you selected a bound will and fireproof wallet and then you email stating we are at fault. How about you take responsibility for your attention to detail when purchasing items. You were also emailed the same day to show what you had purchased, but again, you and not taking responsibility for your actions, not ours. Just because you did something wrong, then send rude emails to us blaming us for your lack of attention, you are the issue, not Amanda.
Further to this, you have just emailed stating you are in hospital and completed your will, in your words [when I was in no fit state due to having spinal surgery], therefore, you also gave incorrect information when you were asked if you were well enough to complete a will. Being medicated with opiates affects your mental capacity and you clearly should not have been drafting a will. Again, this issue lies on your shoulders, Alison, certainly not ours and most certainly not Amanda's.
Clear instructions made the process…
Clear instructions made the process simple to follow.
4 January 2025
Our Will writing
Our Will writing was completed successfully, with the queries resolved and documents delivered (on-line).
3 January 2025
Simple will
So easy to make a simple will which was checked and sent by email within a week.
28 December 2024
You can’t go wrong
This will service is completely good. It’s easy to use and the professionalism involved gives confidence.
I totally recommended it and its paid services are excellent value for money.
Thank you Free Wills.co.uk for taking the stress out of a difficult event.
30 December 2024
Simple and quick
The whole process was simple and speedy. I am not sure it is suitable for my circumstances which includes a difficult marital position, but I am sure for simple wills it would be fine
30 December 2024
Great service at great price!
Completing the form was really easy and the will was sent to me rwviewed in no time. Highlly recommended!
27 December 2024
Easy process from start to finish
Easy process from start to finish, great service and allowance to adapt and make changes when necessary
27 December 2024
Easy, stress free
Made my first wil then edited it a few weeks later.. totally stress free and soo easy to do..straightforward with no complicated jargon in the questions. Totally recommend..they follow up with other products they feel ar relevant eg trust and POA too if required but don't keep sending emails..
12 January 2025
Unprompted review
It’s the first time I have used this…
It’s the first time I have used this service. The questions were easy to answer and very straight forward. I haven’t received my will yet but I know I can change it if need be. It was a free service so I am happy about that. So far so good. Thank you
2 January 2025
Fast easy efficient service at their…
Fast easy efficient service at their work was FREE
4 January 2025
Very quick and easy process
3 January 2025
Excellent fast professional service and…
Excellent fast professional service and easy to deal with
1 January 2025
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