Make a Will Online Reviews 1,703

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and affordability, often highlighting the significant cost savings compared to traditional solicitors. People found the website intuitive and the instructions clear, making the process of creating a will straightforward and efficient. Many appreciated the ability to complete their wills at their own pace and the helpful advice provided. However, some customers also noted that the "free" will safe was not actually free, leading to concerns about the clarity of the offer. Additionally, a few individuals mentioned that editing a will used up a credit, which they found inconvenient.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and... See more

Service

Users describe positive interactions with service. Many reviewers praise the efficiency and speed,... See more

Website

Consumers find the website to be a positive experience, highlighting its ease of use and straightforward... See more

Price

People report positive experiences with price, finding it very reasonable and significantly cheaper than... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise the clear, precise, and... See more

Based on these reviews

Rated 5 out of 5 stars

A great alternative to paying high fees that many solicitors charge for creating a will. The website is easy to use and the make a will team provide friendly, helpful advice. The will can be completed... See more

Rated 5 out of 5 stars

After looking around local solicitors to renew our wills and finding very high fees we found a review of MAWO on the Martin Lewis MSE website. We filled in the onlne forms for mirror wills. When w... See more

Rated 5 out of 5 stars

Hassle free and explained in an understandable way. Easy to complete online in your own time and easy to leave and come back to later if you need too. So much easier and vastly cheaper than using... See more

Rated 5 out of 5 stars

We used Make a Will Online to do two (mirror) wills. We found the process very straightforward. It was easy to fill in the information on the web pages and the explanatory notes were clear. We used th... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

About Make a Will Online

Written by the company

Make a Will Online in three easy steps. You can make a will in 15 minutes for just £60 for a single will or £90 for a pair.

ALL our wills are checked by a fully qualified solicitor and FREE protection from Capacity Vault.

Market leading wills and peace of mind since 2008.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, very easy to fill in and understand online, wills arrived within a few days, professionally written and bound. Full Instructions provided with wills on signing, witnessing and storing. Highly recommend.

13 April 2026
Rated 1 out of 5 stars

I asked for it to be cancelled but was…

I asked for it to be cancelled but was sent out anyway thanks

17 April 2026
Make a Will Online logo

Reply from Make a Will Online

Hello Michael,

Thanks for taking the time to review.

We're a little confused with the 1 star.

You recently completed a paid-for update and contacted us to ask if the purchase was necessary.

In our emails we said that we thought your previous will was sufficient and we immediately provided you with a full refund.

Because you generated an updated will, one of our solicitors checked your will and we sent our reporting email to you. We check all emails within 2 working days.

You can email us if you've any other questions or concerns at contact@makeawillonline.co.uk.

Kind regards

The Make a Will Online Team

Rated 5 out of 5 stars

A great alternative to paying high fees…

A great alternative to paying high fees that many solicitors charge for creating a will. The website is easy to use and the make a will team provide friendly, helpful advice. The will can be completed in your own time and reminder emails are handy to ensure you complete, print and sign the will.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the service and would recommend it to family and friends

I was torn between arranging a solicitor or making a will online, but as my will is simple decided to try online. The online process with Make A Will Online couldn't have been easier and was completed without any problems. I opted to use them as Trustees and their fees are paid from my inheritance after I die. I also decided to have the will bound and posted to me, which costs a little more but I think it was worthwhile and looks more professional. Once signed and sent off I was able to accurately update my other details within my account with the information they will need. Also, if I need to update my will, I get a number of free revisions each year, although I can't see it being necessary and hope it won't. The whole process was very simple, and if you have a simple will I can happily recommend it.

11 March 2026
Rated 5 out of 5 stars

Great service and price!

After looking around local solicitors to renew our wills and finding very high fees we found a review of MAWO on the Martin Lewis MSE website.
We filled in the onlne forms for mirror wills. When we reviewed them before submitting we discovering an error in our wishes. After contacting MAWO we were assured the problem would be investigated and fixed. That turned out to be true and we were able to submit and pay for our wills accordingly.
We were able to print off our wills but then realised we had made a small error with a name. I was able to go back in online and make the amendment without additional cost.
Will are now signed, witnessed, stored and copies sent to our executors.
Great service and price.

24 March 2026
Rated 5 out of 5 stars

Make a will online

Was a very easy to understand and complete questionnaire, and took very little of my time. Review by solicitor gave me the reassurance that all was in order. Would definitely recommend to friends and family

19 March 2026
Rated 5 out of 5 stars

Really simple to use and set up.

Really simple to use and set up.

Doing my will online was painless and very straight forward. it only took a few minutes to complete. I have digital copy of the will and the confirmation emails were quick and concise. Many thanks.

30 March 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Creating the Will with this service was straightforward and didn’t have to wait long for solicitor comments or further advice.

17 March 2026

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