I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that. I have reached out to the suppo... See more
Company replied
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See what reviewers are saying
Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine
Company replied
Logging in is just broken in Chrome extension. Was locked out of my account for 10 days. Resetting the password 10 times in a row did not work. Support were able to resolve the login problem AFTER 3... See more
Company replied
I gave Planet VPN a try recently, and here’s the truth: it’s a pretty decent option if you just want a free VPN for basic use, but it’s not without its flaws. Simple to use – the app is clean,... See more
Company replied
Company details
About PLANET VPN
Written by the company
100% free VPN service with no traffic, bandwidth or time limit. Just install and connect - no registration or personal data required
⭐ Supports any device and OS: Windows, Mac, Android, iOS
⭐ Browser extensions for Chrome, Firefox, Edge, Opera, Yandex Browser
⭐ Full featured VPN, encrypted connection
⭐ Free 5 locations, over 50 countries with premium subscription
⭐ No traffic or speed limit for free locations
⭐ No registration required
⭐ No ads
⭐ Max speeds
⭐ Support for routers and third-party VPN clients
⭐ Up to 10 devices under one subscription
⭐ Technical support via chat or email
⭐ Supports any device and OS: Windows, Mac, Android, iOS
⭐ Browser extensions for Chrome, Firefox, Edge, Opera, Yandex Browser
⭐ Full featured VPN, encrypted connection
⭐ Free 5 locations, over 50 countries with premium subscription
⭐ No traffic or speed limit for free locations
⭐ No registration required
⭐ No ads
⭐ Max speeds
⭐ Support for routers and third-party VPN clients
⭐ Up to 10 devices under one subscription
⭐ Technical support via chat or email
Contact info
Bulevardul Dimitrie Pompeiu 5-7, 020355, Bucharest, Romania
- support@freevpnplanet.com
- freevpnplanet.com
2.7
Poor
198 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If my phone has only 4G going on
If my phone has only 4G going on, it will not connect.And before my seven day free trial was at try to cancel it because of that issue , and I can't get it to go through
23 December 2025
Reply from PLANET VPN
Hello, Amanda!
You can cancel your trial directly in the Play Market.
Could you also describe in more detail which servers (all or specific ones) you were unable to connect to via your mobile operator?
We would like to look into your situation in more detail and help you with the connection.
Best regards, the Planet VPN team
Day to days accessing becomes harder…
Day to days accessing becomes harder and harder after you made payment. Had tried many many countries exchanging still can not connected. I cancel it. Not useful app. It sucks.
20 December 2025
Reply from PLANET VPN
Hello!
We are very sorry that you are dissatisfied with our service.
We would like to learn more about your connection issues.
We will email you to clarify the details.
Best regards, Planet VPN team!
App always doesn't work
App always doesn't work. Can't connect to any server. Have to log again and again every time.
1 December 2025
Reply from PLANET VPN
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
We have also emailed you regarding refund.
Best regards, Your Planet VPN Team.
My thanks to Planet VPN support
I had a very negative experience with the paid version of Planet VPN and asked support to cancel my subscription. In response to my request, I was offered a different technical solution called Personal VPN. This time, everything worked flawlessly. In any case, I can count on this connection to the global network for a while. My thanks to Planet VPN support. To summarize: yes, overall, the internet situation is bad right now, and no VPN will save us if all international traffic is blocked, but any effective way to bypass blocking is all the more valuable. I recommend you at least try Personal VPN.
5 December 2025
Unprompted review
Reply from PLANET VPN
Hello Sergey!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Your ip address is detected an a vpn
Your ip address is detected an a vpn
So some streaming websites detect that vpn is on,
2 December 2025
Reply from PLANET VPN
Hello,
Your IP address is detected as a VPN, so some streaming websites may block access when a VPN is on. Unfortunately, many platforms have strict rules and advanced systems that identify VPN traffic.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
Specifically:
-Which server or servers did you connect to and have difficulties with?
-Are you using the free or premium plan?
Best regards, Your Planet VPN Team.
I purchased the premium for a month to…
I purchased the premium for a month to use the united arab Emirates but it didnt work and told me to choose a different location , i want my money back
1 December 2025
Reply from PLANET VPN
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
Specifically:
Which operating system are you using to connect?
Have you tried changing connection protocols?
We have also emailed you regarding refund.
Best regards, Your Planet VPN Team.
Unimpressed
I saw this recommended so I thought I'd give it a whirl. In fact that's all I've seen, a little green dot whirling round while a 'Connecting to VPN...' message appears. And it stays there, for as long as you let it. I left it for 30 mins one time.
As the spinner (new eggtimer) is spinning, one cannot click on anything else - e.g. to try a different location VPN. So all one can do is turn it off. And try again ....with the same result.
21 November 2025
Unprompted review
Reply from PLANET VPN
Hello Steve,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
Specifically:
-Which operating system are you using to connect?
-Where are you connecting from and which internet service provider do you use?
-Which server or servers did you connect to and have difficulties with?
-Are you using the free or premium plan?
Best regards, Your Planet VPN Team.
Reply from PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Completely disrupted my WIFI service
Completely disrupted my WIFI service. Had to have the service rebooted.
1 October 2025
Reply from PLANET VPN
Hi!
Sorry to hear that your Wi-Fi got disrupted - that definitely shouldn’t happen. Could you please tell us which version of the app you were using and which server you connected to when this occurred?
You can also email us at support@freevpnplanet.com
so we can check this issue.
Best regards, Planet VPN Team
not safe anymore
23 September 2025
Unprompted review
Reply from PLANET VPN
Hello!
Could you please clarify what exactly made you think that?
If you experienced any issues while using our service, please describe them in more detail by contacting us at support@freevpnplanet.com
The safety of our users is our top priority, and we’d like to investigate this further.
Best regards, Planet VPN Team
Didn't work for me
I wanted a VPN to use in Greece to be able to watch UK television. Mainly BBC and ITV and also Prime Video. So I needed a UK IP address.
I didn't use the free version I bought month.
On trying it at home in UK on all the platforms I was asked to turn off the VPN to allow me to watch.
After going backwards and forwards with the emails to them and them asking me for videos and screenshots etc I decided to just leave it and cut my losses and buy elsewhere.
Which I have done and it works perfectly.
However, they did agree to refund me. Hopefully I will receive it.
So if you are in UK I suggest you maybe don't use Planet VPN. Go elsewhere.
22 September 2025
Unprompted review
Reply from PLANET VPN
Hello,
Thank you for sharing your experience. We’re sorry to hear that the service didn’t meet your expectations for accessing certain streaming platforms. Our team is continuously working to improve compatibility across different services, and we appreciate your patience and feedback.
We’re glad that our support team was able to assist you with the refund.
Best regards,
Planet VPN Team
russia vpn not working
2 September 2025
Reply from PLANET VPN
Hello!
Our support team has already sent you an email.
Please check your inbox and get back to us, so we can help you resolve the issue as quickly as possible.
Best regards,
Planet VPN Team
Good VPN, works without any problems
Connects fast and the internet doesn’t slow down. Very easy to use even if you’ve never tried a VPN before. The free version is fine, and the paid one gives more countries and better speed
2 September 2025
Reply from PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
I gave Planet VPN a try recently
I gave Planet VPN a try recently, and here’s the truth: it’s a pretty decent option if you just want a free VPN for basic use, but it’s not without its flaws.
Simple to use – the app is clean, quick to install, and doesn’t need much setup. Perfect for people who just want to click and connect.
Decent speeds for browsing and torrenting – I tested a few servers and downloads were fine. Not blazing fast like Nord or Express, but definitely usable.
Privacy-wise – they say they don’t keep logs, and the encryption is solid (AES-256). Good enough for everyday security.
1 August 2025
Reply from PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
PlanetVPN is fast
PlanetVPN is fast, reliable, and super easy to use. I feel safe browsing anywhere, and the connection speed is excellent. Definitely a 5-star VPN!
1 August 2025
Reply from PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
I'm satisfied with the app
I'm satisfied with the app, the premium subscription is affordable, and there's a wide selection of countries to connect to. I recommend it
3 August 2025
Reply from PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Reply from PLANET VPN
Hello!
We indicate that we provide access to more than 60 countries, which is true - in the premium subscription you have access to 71 countries.
Could you please specify which countries you are missing?
You can send us your offer to support@freevpnplanet.com.
We will consider adding these countries in the future.
Best regards, Planet VPN team.
The VPN service operates stable
The VPN service operates stable, fast, securely without failures or blocks
1 August 2025
Reply from PLANET VPN
Hello Dmytro!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
I am completely satisfied
I am completely satisfied. The main thing is that it works stably.
11 July 2025
Reply from PLANET VPN
Hello Andriy!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
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