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PLANET VPN Reviews 

336
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers frequently mention that the application is very simple to install and use, offering a fast and reliable connection for everyday tasks. Many people also appreciate the available free version, noting that it works wonderfully and provides access to useful server options without hassle. Some reviewers were not happy with the overall connection stability, mentioning that the service can sometimes be slow or disconnect regularly during use. A few other people also felt that logging into the account or trying to access certain streaming platforms can occasionally be quite problematic and frustrating.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many consumers praising the app as easy to... See more

Application

Customers consistently note ambiguous experiences with application, expressing great satisfaction with fast... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised it as the best reliable VPN they... See more

Website

Reviewers highlight ambiguous aspects of website performance, while some consumers appreciate the easy... See more

Service

People report ambiguous experiences with service, as some reviewers note they like the offering despite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine

Company replied

Rated 4 out of 5 stars

I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that. I have reached out to the suppo... See more

Company replied


Company details

  1. VPN Service

About PLANET VPN

Written by the company

Planet VPN — free, fast and private

About PLANET VPN

PLANET VPN is a trusted privacy and security service used by over 15 million people worldwide. We give you a fast, encrypted internet connection with zero logs, no traffic limits, and no registration required — just install the app, hit connect, and enjoy a freer, safer web. Six premium-grade locations are 100% free forever, while a Premium subscription unlocks our full network of 1260+ servers across 60+ countries.

Planet VPN — Free VPN for Android TV

Why people choose PLANET VPN

Truly free, no strings attached — no traffic, bandwidth, or time limits on free locations
Military-grade 256-bit encryption with OpenVPN, IKEv2 and our proprietary StarGuard protocols
Strict no-logs policy — your browsing history, timestamps and personal data are never recorded
Kill Switch instantly blocks traffic if the VPN drops, so your real IP never leaks
DNS & WebRTC leak protection built in by default
Split Tunneling and Double VPN for advanced users who want full control
⭐ Works on every major platform: Windows, macOS, Linux, Android, iOS, Android TV, Huawei, plus extensions for Chrome, Firefox, Edge and Opera
⭐ Up to 10 devices on one subscription, plus support for routers and OpenVPN clients
24/7 customer support via live chat and email

Global fast server network in 60+ countries

Privacy, freedom and savings — every day

Unblock streaming, gaming and social platforms, stay anonymous on public Wi-Fi, get around regional restrictions, and even save money on flights, hotels and Steam by changing your virtual location. Headquartered in Bucharest, Romania — outside major surveillance alliances — PLANET VPN keeps your activity yours and yours alone.

Kill Switch technology protecting your data

Download our mobile apps

Get PLANET VPN on your phone — free, no registration required.

Why do people choose Planet VPN?

Written by the company

⭐Free forever — no traffic, bandwidth, or time limits
⭐No logs, no registration — your data stays yours ⭐Easy to set up — install, connect, done ⭐Fast & secure — 256-bit encryption with StarGuard protocol ⭐Works everywhere — Windows, macOS, iOS, Android and more ⭐Go Premium for 1260+ servers, Double VPN & full speed

Your privacy is guaranteed

Zero logs. Zero tracking. Zero compromise.

Planet VPN never stores your browsing activity, connection logs, or IP address. What you do online is your business — not ours.

Contact info

Get 4 years of Planet VPN — save 80%

Our best-ever deal. Full premium access, all devices, all servers.

4.1

Great

TrustScore 4 out of 5

336 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(336)

179 reviews in the last 12 months

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Rated 1 out of 5 stars

Advertised as free, then you have to pay.

Advertised as free for the country you searched for. Upon install - Premium and only paid. Bait & switch.

2 August 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello, Ilya!

We hear you. It sounds like the advertising you saw gave the impression that a country was free when it's actually available on Premium — that's confusing, and we want to get to the bottom of it. We're reviewing our ads and in-app messaging to make sure what's promised matches what users actually get.

If you could share which country you were after (and where you came across the ad), it would really help us pinpoint the issue. Please contact us at support@freevpnplanet.com

We appreciate you bringing this to our attention.

Best regards,
Planet VPN Team

Rated 1 out of 5 stars
PLANET VPN logo

Reply from PLANET VPN

Hello!
Could you please tell us what error message you’re getting when you try to log in to your account?
Please be sure to provide the following details as well:
1. What operating system and app version are you using?
2. Where are you connecting from?
3. Who is your internet service provider?

Best regards, the Planet VPN team

Rated 5 out of 5 stars

Works very well

Works very well, I use it to watch netflix all the time. I also use it for privacy

22 July 2026
PLANET VPN logo

Reply from PLANET VPN

Hello!

Thank you for your feedback!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

I cancelled my suscription but they…

I cancelled my suscription but they still charged me an extra month!!

9 July 2026
PLANET VPN logo

Reply from PLANET VPN

Hello, Eduardo!

We will definitely look into why you were unable to cancel your subscription.
We have already issued a refund (please allow 5–10 business days for it to appear in your account).

Best regards, the Planet VPN team

Rated 1 out of 5 stars

I pay you nonstop and formany many…

I pay you nonstop and formany many hours you have me not connecting to a server!

28 June 2026
PLANET VPN logo

Reply from PLANET VPN

Hello!

Could you please specify which server you are unable to connect to?
What operating system are you using?
And where are you located?
Email us at support@freevpnplanet.com and we’ll do our best to resolve your issue as quickly as possible.

We’re also happy to adjust your subscription if you weren’t able to use it to its full potential, or to issue a refund.

Best regards, Planet VPN team.

Rated 5 out of 5 stars

Premium Version is Amazing!

I've been using Planet VPN for the last few months to play League of Legends with friends from a different continent, but it turned out extremely useful for watching the World Cup as well. The premium version is incredible in terms of server possibilities and performance.

29 June 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello!

Thank you for your feedback!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

"My experience was very poor

"My experience was very poor. I tried the app, but the subscription was the same as the free version, and I did not expect the app to be so bad in the market. After I requested a refund, they told me to change my review and that they would refund me by Monday. Monday has passed, and the refund still has not been issued. I will now be pursuing this matter legally against this app."

23 June 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello!

We processed your refund on Saturday, as we mentioned in our email. Please check your ticket—we've sent you the confirmation details.

Best regards, Planet VPN team.

Rated 1 out of 5 stars

Very bad

Very bad. Connection is not stable. Even though you have got the payment, VPN is not working

17 June 2026
PLANET VPN logo

Reply from PLANET VPN

Hi,

We’re really sorry to hear about your experience.
We need a little more information to help you.
Please, email us at support@freevpnplanet.com— we'll do our best to help you as quickly as possible.

Best regards, Planet VPN team

Rated 2 out of 5 stars

Application needs vpn to connect with…

Application needs vpn to connect with first and secondly planet vpn disconnects regularly which I find annoying. Sometimes the user is logout and you have to log back in.

2 June 2026
PLANET VPN logo

Reply from PLANET VPN

Hi,

We’re really sorry to hear about your experience.
We need a little more information to help you.
Please, email us at support@freevpnplanet.com— we'll do our best to help you as quickly as possible.
We are interested in where you are connecting from and which version of the app you are using.

Best regards, Planet VPN team

Rated 4 out of 5 stars

Everything is pretty good, but it could be better )

Everything is pretty good, but once every 2–3 months, the key stops working, and I have to contact support. The new key doesn't always provide good bandwidth, so I often have to ask for yet another one. It is reassuring, however, that support responds quickly and resolves issues.

14 May 2026
PLANET VPN logo

Reply from PLANET VPN

Hello, Dmitriy!

Thank you for your feedback! We'll do our best to make sure this happens less often.

Best regards, Planet VPN team.

Rated 4 out of 5 stars

Didn't work, but refunded. Thanks.

I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that.

I have reached out to the support email address to initiate the refund process, but I get not reply. 26 days ago I wrote, with a follow-up 7 days later. Nothing. I'm rather disappointed.

********************
Edit - Planet VPN have responded to my 3rd email, and instantly implemented a full refund. So fair play for that. 1* Rating and review title changed as a result.

22 April 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello Paul,

Please accept our sincere apologies for this situation.
To be completely honest, today was the first time we received an email from you.
We’ve noticed your previous attempts to reach out, and we are currently investigating why those messages didn't reach our ticketing system. This is certainly not the level of service we aim to provide.

In the meantime, we have processed a full refund for you. The funds should appear in your account within 1–5 business days, depending on your bank's processing time.

Thank you for your patience and for helping us become better!

Best regards, Planet VPN Support Team

Rated 1 out of 5 stars

It's a scam.

It's a scam.
They do not provide any service, but payment is accepted.
I have not received access, and tech support channels either do not work or are blocked.
Obvious scam at this point.

16 April 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello Denis!
We sincerely apologize for what happened and for the delay in our response.

We have already resolved the issue and activated your subscription. If you’d like to continue using the service, everything is ready to go. If you’d prefer a refund, please contact us directly, and we’ll process it without any questions asked.

Thank you for letting us know—it helped us fix the issue faster.

Best regards, Planet VPN team

Rated 2 out of 5 stars

I can't call this VPN a wothly solution right now

At the moment, I cannot call this VPN a worthy solution. As before, and even now, the free version only provides automatic location assignment, but while previously websites at least opened correctly, now in about 90% of cases my real geolocation is detected or the pages do not load at all. I also couldn't fully evaluate the mobile version for the same reason.
At the same time, the paid subscription offers many locations, but after such an experience with the free version, I don't have confidence that premium access will work noticeably better. I would like the developers to add at least several locations for manual selection in the free versions so that it would be possible to properly test the service before purchasing.

16 January 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi Zlata,
Thank you for your detailed feedback — we really appreciate it.

We recently updated how the free version works. It now uses automatic server selection to maintain stability and availability under high load. That said, these changes were not intended to affect website accessibility, so what you’re describing isn’t expected behavior.

In the premium version, you can manually choose from 60+ countries, which gives you more control and usually provides a more stable and consistent experience.

Could you please contact our support team at support@freevpnplanet.com
and share a few examples of websites that are not loading or detecting your real location? This will help us investigate the issue more precisely.

We also understand your point about testing before purchase — and we’ve shared this feedback with our team.

Best regards, Planet VPN team

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